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restored contacts but blank address book
Using Outlook 2002 on home PC - no network
I somehow wiped out all my contacts. I was able to open a backup .pst folder and drag and drop contacts into currnt Outlook contacts. I can see all the contacts, but my address book is empty. I can't select contacts when drafting new emails. Suggestions? |
#2
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restored contacts but blank address book
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update your Outlook version or OS. Use the following steps to reset the connection. Note that in some instances you may actually have to remove the Outlook Address Book completely from your Profile, close Outlook, and then re-add it before you can get it to work. Go to Tools | E-mail accounts, select "View or change existing directories or address books", and click OK. If you don't see the OAB in the Directories and Address Books list, click the Back button, then select "Add a new directory or address book", then "Additional Address Books", and add the OAB. Then keep clicking Back until you get back to the first dialog box, and go back to the Directories and Address Books list as you did earlier. Once the OAB appears in the list, select it and then click Change to make sure the Contacts folder(s) you want to display are listed. If any of them aren't listed, you'll need to enable those Contacts folders as Outlook Address Books by right clicking the folder, selecting Properties, clicking the Outlook Address Book tab, and checking the "Show this folder as an E-mail address book" box. Make sure you restart Outlook after making these changes. -- Russ Valentine [MVP-Outlook] "Marian" wrote in message ... Using Outlook 2002 on home PC - no network I somehow wiped out all my contacts. I was able to open a backup .pst folder and drag and drop contacts into currnt Outlook contacts. I can see all the contacts, but my address book is empty. I can't select contacts when drafting new emails. Suggestions? |
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