Printing: Outlook header missing

Sorry Sue, but it is not just related to unsent drafts, which have "always"
had the "missing" header.

I too had "normal" printing results until IE7 was installed yesterday.
Outlook 2003 (11.8010.8107) SP2
IE7 version 7.0.5730.11 and did Microsoft Update after installation with a
couple of "security fixes".

Here is a series of events.
E-mail #1, Received a Plain Text e-mail with Excel attachment. Printed out
fine, including To/From/CC/Subject Header, and name of attachment and icon
with the file-name.

E-mail #2, Replied to above e-mail, didn't like the courier font (I hadn't
found that button yet) so I switched the message to HTML, changed the font,
etc, and attached a revised Excel Attachment. After it was sent, when you
print it, the To/From/CC/Subject Header, and logo and name of attachment are
missing. It doesn't matter if you print the message when highlighted in the
sent box, or if you double click on the message and print it from there.

E-mail #3, I got a reply from the person I sent the e-mail to, and that one
prints just fine with all header info, etc. That message did not have an
attachment, but was in HTML format.

E-mail #4, I replied to that e-mail and my reply prints OK, with all header
info, etc. That message did not have an attachment, but was in HTML.

E-mail #5, Got back a forwarded copy of my e-mail #2, that went to a larger
group of people. It had a slightly edited Excel file attached (not the file
I had attached to e-mail #2). It is in HTML format, and the
To/From/CC/Subject Header, and name of attachment printed out fine, but was
missing the icon with the file name of the attachment. (that is common
behavior for HTML format e-mails, and happened before the switch to IE7).

I believe it may either have something to do with the original change from
plain text to HTML, or with the spam-filter - White List information that
"wannahorse" listed.

I just switched computers 2 weeks ago, but Outlook was printing normally
until I installed IE7, so I think it has something to do with IE7.

It may also have something to do with the persistent bug in Outlook about
Page Setups. For example, If you go to the Outlook/File/Page Setup/Memo
Style pulldown menu (in the main Outlook program, not when an e-mail is
opened), it has Format - Page and Header/Footer tabs that seems to have
little effect on what your printed page looks like.
If you open an e-mail message and go to the File/Page Setup/Memo Style
pulldown menu, it has a different menu (table style is not an option), and it
does not have any tabs and has options like &w&b Page &p of &P. That Memo
Style menu is the one that actually changes what I get when I print
something, and I believe it is set-up in Internet Explorer, thus the overlap
problem when IE7 was installed. Maybe there are different "Memo Styles" for
HTML e-mails and "plain text" e-mails.

Hopefully Microsoft will pay attention and get this fixed.

"Sue Mosher [MVP-Outlook]" wrote:

Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Chuck" wrote in message ...
I am having this same issue, but I have noticed it appears to be limited to,
or most prevalent with, inbound replies to my outbound e-mail. My outbound
and inbound original messages print with my name, the From, To, Date, etc. on
them, but when I print a reply to one of my outbound messages, then no header
prints. Any suggestions?

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!


" wrote:

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

MS are finally on to this problem. See:
http://groups.google.com/group/micro...e2daf311b0e910

No info as to when we'll get a result though...

MKS

I too have this problem on a few pcs, intermittent, however only one of them
is running IE7, they all have Office 2003 with word editor.

"Bill" wrote:

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!


" wrote:

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

I am a system admin. for a large law firm. After installing IE7, I had about
37 users complain that their Outlook headers were no longer printing. We are
on WIN 2003 Server, Office 2003 Pro and XP Pro. All are updated to latest
security updates, etc. This is a huge problem for us because they use that
header information within the legal system for tracking, proof, etc. What
should I do???? Help Microsoft!!!!

"ohdaheck" wrote:

I too have this problem on a few pcs, intermittent, however only one of them
is running IE7, they all have Office 2003 with word editor.

"Bill" wrote:

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!


" wrote:

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

I've been struggling with this problem since IE7 came out, and my firm
has resisted deploying IE7 en masse until it can be resolved. I have
some test users that have complained about it as well as a few people
installed it on their own, however, so we have a few users with IE7
experiencing the problem--myself included.

I have one message in particular I know for sure doesn't print the
header on. The header didn't print for the user who received the
email, and the header doesn't print for me when printing out the same
message that was forwarded to me. I've tried printing to different
printers--we're mostly using HP printers, so I printer to another
brand/model printer to see if that made a difference--but that didn't
make a difference.

Just now I attempted my own test: I logged onto a workstation that
doesn't have IE7 installed and printed the problematic email. It
printed with the full header information. I walked back over to my
machine and printed the same email on my workstation with IE7
installed--it did not print the email header. The only difference
between the two workstations is the version of Internet Explorer
installed. Both have all the current Windows and Office updates,
running Office 2003 Professional, one with the current downloadable
version of IE7 and the other with the fully-updated IE6.

Honestly, this is ridiculous. It's been more than two months and I
haven't seen a fix or even a workaround yet.

Andrew Self

Kevin Moore wrote:
I am a system admin. for a large law firm. After installing IE7, I had about
37 users complain that their Outlook headers were no longer printing. We are
on WIN 2003 Server, Office 2003 Pro and XP Pro. All are updated to latest
security updates, etc. This is a huge problem for us because they use that
header information within the legal system for tracking, proof, etc. What
should I do???? Help Microsoft!!!!

"ohdaheck" wrote:

I too have this problem on a few pcs, intermittent, however only one of them
is running IE7, they all have Office 2003 with word editor.

"Bill" wrote:

Several months ago I took the Beta version of IE7. Within a couple days I
noticed this problem as well.

I uninstalled IE7 and the problem DID NOT go away. I had to save off all my
outlook information, uninstall outlook and then re-install outlook. (Version
2003 fully patched and up-to-date).

I just took the "released" version of IE7 3 days ago and yesterday was the
first day I attempted to print. Problem is back!

This IS a IE7 causeed problem and I hope Microsoft gets it fixed soon before
we all decide to go back to IE6 and then start using Netscape for our
Internet Browser!


" wrote:

I am having this problem as well. The client workstation (Windows XP
SP2) is running OE6 (fully patched) IE6 (fully patched) and the
messages are not in HTML format. The problem is completely
intermitent. Sometimes the headers will print, sometimes the headers
won't print. Sometimes they will print fine on one printer, then I
will reprint the exact same message to the exact same printer as the
very next print job and the headers won't print.

I think you are going to find that one of the security patches or
critical updates tweaked a DLL function and now Microsoft has no idea
what the hell they tweaked. This will never be fixed, they might get
it working in a later version and everyone will be told to just upgrade
to the latest version. In the mean time, we'll be left trying to
explain to people why they shouldn't upgrade to Linux.



Sue Mosher [MVP-Outlook] wrote:
Please state your Outlook version, Internet Explorer veresion, and whether the messages in question are HTML format.

Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

wrote in message oups.com...
Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.

Sue - I wonder if you can tell me whether there is a fix available for this
IE7/2003 bug yet? Three customers have now reported the issue.

many thanks

-M

"Sue Mosher [MVP-Outlook]" wrote:

There may be some issue related to IE7, but I haven't seen it pinned down precisely.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

wrote in message oups.com...
Sue,

I think it's a widely-known issue that when using WordMail, the "To:,
From:" ,etc. headers will not print for drafts. One solution is to
print from the "Sent Items" folder (as you mentioned), or create a new
folder (I've named it "For Printing") and move your drafts there. If
you print from the main Outlook view with the "Reading Pane" turning on
and without opening the email, the headers will print out fine.

However, it seems that some people are talking about a totally separate
issue. For only some emails, the headers do not show when I print out
received emails or sent emails. I've tried turning WordMail on and
off, with no affect. Any ideas on why this is happening? I'm running
XP Pro 2002 SP2, Outlook 2003, and mainly use Firefox, although IE7 is
installed on my computer. Thanks for any input!


Sue Mosher [MVP-Outlook] wrote:
This is normal behavior for unsent messages in WordMail, regardless of the browser (which isn't involved at all). You've already found one of the solutions, the other being to print from Sent Items.