Missing Saved Messages after ISP Change

I recently changed ISPs from Cox to Suddenlink. I used their setup wizard to
configure Outlook Express 6, but it did not work. I could not send or
receive email. Their technicians had me delete all previous Outlook Express
mail accounts and reenter them manually to get them to work with Suddenlink.
Now I can send and receive email through Suddenlink, but all of my Saved
Message that I had in several folders have disappeared. Does anyone know if,
and how I can restore them.

I'm not sure what they had you do. Changing ISPs should not cause you to
lose your messages.

Do a search for *.dbx and check Advanced & Include Hidden Files and Folders.
If you find your old message store, you might be able to import the
messages.

In OE: File | Import | Messages. Choose MSOE 6 and then check the radio
button to Import from a store directory and point to where the old messages
are stored.

If you find the lost messages, but the import fails, you may be able to
recover them with one of these tools.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Larry K" wrote in message
...
I recently changed ISPs from Cox to Suddenlink. I used their setup wizard
to
configure Outlook Express 6, but it did not work. I could not send or
receive email. Their technicians had me delete all previous Outlook
Express
mail accounts and reenter them manually to get them to work with
Suddenlink.
Now I can send and receive email through Suddenlink, but all of my Saved
Message that I had in several folders have disappeared. Does anyone know
if,
and how I can restore them.

Thanks Bruce -

I saw a suggestion similar to yours on an earlier post. You may have even
made it. I tried the suggestion and found the files, but was unable to
import them. I ended up taking the easy way out and did a system restore to
last week and Updated the Outlook Express identities and accounts manually
instead of deleting them and re-entering them. It seemed to work ok! Thanks
again for your timely reply!

Larry K

"Bruce Hagen" wrote:

I'm not sure what they had you do. Changing ISPs should not cause you to
lose your messages.

Do a search for *.dbx and check Advanced & Include Hidden Files and Folders.
If you find your old message store, you might be able to import the
messages.

In OE: File | Import | Messages. Choose MSOE 6 and then check the radio
button to Import from a store directory and point to where the old messages
are stored.

If you find the lost messages, but the import fails, you may be able to
recover them with one of these tools.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Larry K" wrote in message
...
I recently changed ISPs from Cox to Suddenlink. I used their setup wizard
to
configure Outlook Express 6, but it did not work. I could not send or
receive email. Their technicians had me delete all previous Outlook
Express
mail accounts and reenter them manually to get them to work with
Suddenlink.
Now I can send and receive email through Suddenlink, but all of my Saved
Message that I had in several folders have disappeared. Does anyone know
if,
and how I can restore them.

You're welcome. Whatever works the easiest for you is the way to go. Thanks
for the feedback.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Larry K" wrote in message
...
Thanks Bruce -

I saw a suggestion similar to yours on an earlier post. You may have even
made it. I tried the suggestion and found the files, but was unable to
import them. I ended up taking the easy way out and did a system restore
to
last week and Updated the Outlook Express identities and accounts manually
instead of deleting them and re-entering them. It seemed to work ok!
Thanks
again for your timely reply!

Larry K

"Bruce Hagen" wrote:

I'm not sure what they had you do. Changing ISPs should not cause you to
lose your messages.

Do a search for *.dbx and check Advanced & Include Hidden Files and
Folders.
If you find your old message store, you might be able to import the
messages.

In OE: File | Import | Messages. Choose MSOE 6 and then check the radio
button to Import from a store directory and point to where the old
messages
are stored.

If you find the lost messages, but the import fails, you may be able to
recover them with one of these tools.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Larry K" wrote in message
...
I recently changed ISPs from Cox to Suddenlink. I used their setup
wizard
to
configure Outlook Express 6, but it did not work. I could not send or
receive email. Their technicians had me delete all previous Outlook
Express
mail accounts and reenter them manually to get them to work with
Suddenlink.
Now I can send and receive email through Suddenlink, but all of my
Saved
Message that I had in several folders have disappeared. Does anyone
know
if,
and how I can restore them.

System Restore does not backup the OE dbx files.
Restore just put the settings back, so you were accessing the old Message
Store.
The setup wizard must have created a new Identity.
--
Ronald Sommer

"Larry K" wrote in message
...
: Thanks Bruce -
:
: I saw a suggestion similar to yours on an earlier post. You may have even
: made it. I tried the suggestion and found the files, but was unable to
: import them. I ended up taking the easy way out and did a system restore
to
: last week and Updated the Outlook Express identities and accounts manually
: instead of deleting them and re-entering them. It seemed to work ok!
Thanks
: again for your timely reply!
:
: Larry K
:
: "Bruce Hagen" wrote:
:
: I'm not sure what they had you do. Changing ISPs should not cause you to
: lose your messages.
:
: Do a search for *.dbx and check Advanced & Include Hidden Files and
Folders.
: If you find your old message store, you might be able to import the
: messages.
:
: In OE: File | Import | Messages. Choose MSOE 6 and then check the radio
: button to Import from a store directory and point to where the old
messages
: are stored.
:
: If you find the lost messages, but the import fails, you may be able to
: recover them with one of these tools.
:
: DBXtract:
: http://www.oehelp.com/DBXtract/Default.aspx
:
: DBXpress: {much faster for large files}
: http://www.oehelp.com/DBXpress/Default.aspx
: --
: Bruce Hagen
: MS-MVP Outlook Express
: ~IB-CA~
:
: "Larry K" wrote in message
: ...
: I recently changed ISPs from Cox to Suddenlink. I used their setup
wizard
: to
: configure Outlook Express 6, but it did not work. I could not send or
: receive email. Their technicians had me delete all previous Outlook
: Express
: mail accounts and reenter them manually to get them to work with
: Suddenlink.
: Now I can send and receive email through Suddenlink, but all of my
Saved
: Message that I had in several folders have disappeared. Does anyone
know
: if,
: and how I can restore them.
:
: