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Office Enterprise 2007 will not install under Vista



 
 
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  #1  
Old April 21st, 2007, 03:02 AM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!
--
Manfred
  #2  
Old April 21st, 2007, 05:45 AM posted to microsoft.public.office.setup
Peter Foldes
external usenet poster
 
Posts: 3,300
Default Office Enterprise 2007 will not install under Vista

Have you disabled UAC until you finish installing? Also do you have Norton ,MacAfee installed?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Manfred" wrote in message ...
The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!
--
Manfred

  #3  
Old April 21st, 2007, 01:56 PM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

I disabled UAC - no change still get only to about 80% of progress bar.
I uninstalled my AV Software AVG 7.5 - again no difference.
I also tried my second DVD drive - same result/
This is very frustrating, please help!
--
Manfred


"Peter Foldes" wrote:

Have you disabled UAC until you finish installing? Also do you have Norton ,MacAfee installed?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Manfred" wrote in message ...
The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!
--
Manfred


  #4  
Old April 21st, 2007, 04:45 PM posted to microsoft.public.office.setup
Gerry Hickman
external usenet poster
 
Posts: 52
Default Office Enterprise 2007 will not install under Vista

Hi,

If it's "Enterprise" it implies you are part of a big organization who
probably has volume licensing and an IT department full of experts who
would have done remote monitoring of any such problem and been able to
tell you what was going wrong? We'd also assume the Vista box was custom
built by experts from the IT department?

I'm running Enterprise 2007 Volume License on a few Vista machines here
and have not seen this problem YET!

Can you clarify your Enterprise status?

Manfred wrote:
I disabled UAC - no change still get only to about 80% of progress bar.
I uninstalled my AV Software AVG 7.5 - again no difference.
I also tried my second DVD drive - same result/
This is very frustrating, please help!



--
Gerry Hickman (London UK)
  #5  
Old April 22nd, 2007, 01:46 PM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

I do work for a big company that has a volume licensing arrangement with MS.
As part of this arrangement, MS has a program to allow employees to purchase
Office Enterprise for a reduced price. I received my Office 2007 Enterprise
DVD in the mail from Microsoft, not a custom built from IT. Our company does
not use Vista yet.
Where do I go from here?
--
Manfred


"Gerry Hickman" wrote:

Hi,

If it's "Enterprise" it implies you are part of a big organization who
probably has volume licensing and an IT department full of experts who
would have done remote monitoring of any such problem and been able to
tell you what was going wrong? We'd also assume the Vista box was custom
built by experts from the IT department?

I'm running Enterprise 2007 Volume License on a few Vista machines here
and have not seen this problem YET!

Can you clarify your Enterprise status?

Manfred wrote:
I disabled UAC - no change still get only to about 80% of progress bar.
I uninstalled my AV Software AVG 7.5 - again no difference.
I also tried my second DVD drive - same result/
This is very frustrating, please help!



--
Gerry Hickman (London UK)

  #6  
Old April 22nd, 2007, 02:50 PM posted to microsoft.public.office.setup
Gerry Hickman
external usenet poster
 
Posts: 52
Default Office Enterprise 2007 will not install under Vista

Hi Manfred,

OK, this makes sense, we also have a similar agreement. I don't think
you'll like my answer, but here goes:

I would not let any of my users obtain software via the agreement until
our IT department has fully tested the products first.

I guess you've tried verbose logging to find the point where it's going
into the circular hell? Are you able to test the same media against a
different computer?

In our test lab, if we ran into this kind of problem, we'd enable remote
monitoring of processes, handles, threads and watch what happens when it
starts churning...

Manfred wrote:
I do work for a big company that has a volume licensing arrangement with MS.
As part of this arrangement, MS has a program to allow employees to purchase
Office Enterprise for a reduced price. I received my Office 2007 Enterprise
DVD in the mail from Microsoft, not a custom built from IT. Our company does
not use Vista yet.
Where do I go from here?



--
Gerry Hickman (London UK)
  #7  
Old April 22nd, 2007, 03:08 PM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

Gerry,
have not done any logging yet, not sure if it helps me to solve the problem.
--
Manfred (Norwalk, CT)


"Gerry Hickman" wrote:

Hi Manfred,

OK, this makes sense, we also have a similar agreement. I don't think
you'll like my answer, but here goes:

I would not let any of my users obtain software via the agreement until
our IT department has fully tested the products first.

I guess you've tried verbose logging to find the point where it's going
into the circular hell? Are you able to test the same media against a
different computer?

In our test lab, if we ran into this kind of problem, we'd enable remote
monitoring of processes, handles, threads and watch what happens when it
starts churning...

Manfred wrote:
I do work for a big company that has a volume licensing arrangement with MS.
As part of this arrangement, MS has a program to allow employees to purchase
Office Enterprise for a reduced price. I received my Office 2007 Enterprise
DVD in the mail from Microsoft, not a custom built from IT. Our company does
not use Vista yet.
Where do I go from here?



--
Gerry Hickman (London UK)

  #8  
Old April 22nd, 2007, 03:42 PM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

Gerry,
on another note, wouldn't one expect that Microsoft has tested Office
Enterprise 2007 with Vista Ultimate at one point or another before they
released it?
Both were shrink wrapped products.
Thanks for the help.
--
Manfred


"Gerry Hickman" wrote:

Hi Manfred,

OK, this makes sense, we also have a similar agreement. I don't think
you'll like my answer, but here goes:

I would not let any of my users obtain software via the agreement until
our IT department has fully tested the products first.

I guess you've tried verbose logging to find the point where it's going
into the circular hell? Are you able to test the same media against a
different computer?

In our test lab, if we ran into this kind of problem, we'd enable remote
monitoring of processes, handles, threads and watch what happens when it
starts churning...

Manfred wrote:
I do work for a big company that has a volume licensing arrangement with MS.
As part of this arrangement, MS has a program to allow employees to purchase
Office Enterprise for a reduced price. I received my Office 2007 Enterprise
DVD in the mail from Microsoft, not a custom built from IT. Our company does
not use Vista yet.
Where do I go from here?



--
Gerry Hickman (London UK)

  #9  
Old April 23rd, 2007, 03:14 AM posted to microsoft.public.office.setup
Manfred
external usenet poster
 
Posts: 25
Default Office Enterprise 2007 will not install under Vista

I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


"Manfred" wrote:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!
--
Manfred

  #10  
Old April 23rd, 2007, 02:28 PM posted to microsoft.public.office.setup
Patrick Schmid [MVP]
external usenet poster
 
Posts: 1,784
Default Office Enterprise 2007 will not install under Vista

You disabled your virus scanner during the setup?

Patrick Schmid [OneNote MVP]
--------------
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***
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***
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"Manfred" wrote in message
:

I formatted another partition on my system, installed Vista 64 bit and
subsequently Office Enterprise 2007, everything works so the DVD is good.
However, this all needs to run on the 32 bit version which is my main system.
Does anyone have any more ideas?
It does not look like MS has a way of supporting install problems with Office.
Am I stuck for good?
--
Manfred


"Manfred" wrote:

The installation will start normally, accepts my product key and goes to
about 90% of the green progress bar and stays there for hours with the
harddrive churning until I abort the installion. Tried this several time with
delteion of temp files and internet temps in between, no change. There are no
error messages, just keeps going forever like being in some kind of loop.
Please HELP!
--
Manfred


 




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