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#1
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Word opens when I start Outlook
I will endeavour to explain accurately what occurs.
Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
#2
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Word opens when I start Outlook
This sounds like a registry corruption issue. Sometimes, you can correct
such issues by making a change to the settings. This then causes Outlook to overwrite the corrupt section, thereby fixing the problem. In Outlook, if Word is set as the email editor, I'd try turning that setting off (Tools - Options - Mail Format, remove both Word-related checks), closing Outlook, completely closing Word (use the Task Manager's process list to verify that winword.exe is not running; End the process if it is), restarting Outlook, then (if desired) turning the Use Word... setting(s) back on. Sometimes this works... sometimes not. Let us know! -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Lindsay Bryceson" wrote in message ... I will endeavour to explain accurately what occurs. Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
#3
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Word opens when I start Outlook
Hi Herb,
I followed your instructions and there is no change. When I switch the Mail Format Setting back to Word and close Outlook and restart Word opens with Outlook as before. One thing I noticed: When I close Outlook with the Word option in Mail Format checked Outlook remains in memory. In fact twice. Both take about 13,000KB of memory. (I terminated these two processes before restarting.) When I close Outlok with the Word check OFF and close down Outlook then Outlook closes completely leaving no processes running. This may be many of reasons for this but I just fund it curious. Tom "Herb Tyson [MVP]" wrote in message ... This sounds like a registry corruption issue. Sometimes, you can correct such issues by making a change to the settings. This then causes Outlook to overwrite the corrupt section, thereby fixing the problem. In Outlook, if Word is set as the email editor, I'd try turning that setting off (Tools - Options - Mail Format, remove both Word-related checks), closing Outlook, completely closing Word (use the Task Manager's process list to verify that winword.exe is not running; End the process if it is), restarting Outlook, then (if desired) turning the Use Word... setting(s) back on. Sometimes this works... sometimes not. Let us know! -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Lindsay Bryceson" wrote in message ... I will endeavour to explain accurately what occurs. Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
#4
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Word opens when I start Outlook
I've just noticed something else.
When I close Word after it has incorrectly opened, though not avialbe from the desktop, it still remains present in memory (as seen by the Process tab). When I close Outlook the Word process terminates but Outlook stays in memory. To end this I have to go to the Task Manager and remove it as a process. Tom "Lindsay Bryceson" wrote in message ... Hi Herb, I followed your instructions and there is no change. When I switch the Format Setting back to Word and close Outlook and restart Word opens with Outlook as before. One thing I noticed: When I close Outlook with the Word option in Mail Format checked Outlook remains in memory. In fact twice. Both take about 13,000KB of memory. (I terminated these two processes before restarting.) When I close Outlok with the Word check OFF and close down Outlook then Outlook closes completely leaving no processes running. This may be many of reasons for this but I just fund it curious. Tom "Herb Tyson [MVP]" wrote in message ... This sounds like a registry corruption issue. Sometimes, you can correct such issues by making a change to the settings. This then causes Outlook to overwrite the corrupt section, thereby fixing the problem. In Outlook, if Word is set as the email editor, I'd try turning that setting off (Tools - Options - Mail Format, remove both Word-related checks), closing Outlook, completely closing Word (use the Task Manager's process list to verify that winword.exe is not running; End the process if it is), restarting Outlook, then (if desired) turning the Use Word... setting(s) back on. Sometimes this works... sometimes not. Let us know! -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Lindsay Bryceson" wrote in message ... I will endeavour to explain accurately what occurs. Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
#5
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Word opens when I start Outlook
AND something else.
It hadn't occurred to me before that this machine is setup with 2 users. I went to the other user (who hasn't used Outlook) and start Outlook up. The problem was not present. I went back to the user I have traditionaly had access and the problem still occurs. I also used the removed program clean up utility I downloaded from Microsoft. I was optimisitic becuase it forced a clean install. But no improvement. I also removed the PST file with no benefit (then put the old one back in place). Tom "Lindsay Bryceson" wrote in message ... I've just noticed something else. When I close Word after it has incorrectly opened, though not avialbe from the desktop, it still remains present in memory (as seen by the Process tab). When I close Outlook the Word process terminates but Outlook stays in memory. To end this I have to go to the Task Manager and remove it as a process. Tom "Lindsay Bryceson" wrote in message ... Hi Herb, I followed your instructions and there is no change. When I switch the Format Setting back to Word and close Outlook and restart Word opens with Outlook as before. One thing I noticed: When I close Outlook with the Word option in Mail Format checked Outlook remains in memory. In fact twice. Both take about 13,000KB of memory. (I terminated these two processes before restarting.) When I close Outlok with the Word check OFF and close down Outlook then Outlook closes completely leaving no processes running. This may be many of reasons for this but I just fund it curious. Tom "Herb Tyson [MVP]" wrote in message ... This sounds like a registry corruption issue. Sometimes, you can correct such issues by making a change to the settings. This then causes Outlook to overwrite the corrupt section, thereby fixing the problem. In Outlook, if Word is set as the email editor, I'd try turning that setting off (Tools - Options - Mail Format, remove both Word-related checks), closing Outlook, completely closing Word (use the Task Manager's process list to verify that winword.exe is not running; End the process if it is), restarting Outlook, then (if desired) turning the Use Word... setting(s) back on. Sometimes this works... sometimes not. Let us know! -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Lindsay Bryceson" wrote in message ... I will endeavour to explain accurately what occurs. Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
#6
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Word opens when I start Outlook
Well, though I don't know what caused the problem I have worked a solution.
I created a new user where Outlook starts without fault. I migrated settings and files and started again. All is okay now. Thanks for your help. Tom "Lindsay Bryceson" wrote in message ... AND something else. It hadn't occurred to me before that this machine is setup with 2 users. I went to the other user (who hasn't used Outlook) and start Outlook up. The problem was not present. I went back to the user I have traditionaly had access and the problem still occurs. I also used the removed program clean up utility I downloaded from Microsoft. I was optimisitic becuase it forced a clean install. But no improvement. I also removed the PST file with no benefit (then put the old one back in place). Tom "Lindsay Bryceson" wrote in message ... I've just noticed something else. When I close Word after it has incorrectly opened, though not avialbe from the desktop, it still remains present in memory (as seen by the Process tab). When I close Outlook the Word process terminates but Outlook stays in memory. To end this I have to go to the Task Manager and remove it as a process. Tom "Lindsay Bryceson" wrote in message ... Hi Herb, I followed your instructions and there is no change. When I switch the Format Setting back to Word and close Outlook and restart Word opens with Outlook as before. One thing I noticed: When I close Outlook with the Word option in Mail Format checked Outlook remains in memory. In fact twice. Both take about 13,000KB of memory. (I terminated these two processes before restarting.) When I close Outlok with the Word check OFF and close down Outlook then Outlook closes completely leaving no processes running. This may be many of reasons for this but I just fund it curious. Tom "Herb Tyson [MVP]" wrote in message ... This sounds like a registry corruption issue. Sometimes, you can correct such issues by making a change to the settings. This then causes Outlook to overwrite the corrupt section, thereby fixing the problem. In Outlook, if Word is set as the email editor, I'd try turning that setting off (Tools - Options - Mail Format, remove both Word-related checks), closing Outlook, completely closing Word (use the Task Manager's process list to verify that winword.exe is not running; End the process if it is), restarting Outlook, then (if desired) turning the Use Word... setting(s) back on. Sometimes this works... sometimes not. Let us know! -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Lindsay Bryceson" wrote in message ... I will endeavour to explain accurately what occurs. Description: I have three places where I can start Outlook 2003. When I right click and select properties they each offer different information: 1. The one that is on my Start Menu offers "Mail Setup - Outlook" window with options 2. The one my task bar offers "Launch Microsoft Office Outlook Properties" with typical short cut information including "Target: "C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE" /recycle". This window has three tabs "General" "Shortcut" and "Compatibility" 3. The short cut in All Programs offers a short cut window with "General" and "Shortcut" tabs. When I select any one of these Outlook seems to start as normal. A split second after this Word opens in full screen mode over the top of Outlook. When it opens it does not do so in a normal fashion. There are no menu items. There is not "white" work place to start entering text. It is just a grey screen. There IS a Microsoft Word title on the top (with minimise, windows, and exit options on the right). I can also see the typical bar acros the bottom (inc. Page Sec At Ln Col REC TRK EXT OVer) but they are greyed out. Thank you for still addressing yourself to my problem. Tom |
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