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  #1  
Old May 2nd, 2004, 05:15 PM
c.jefferson
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I am having problems with Microsoft Word. When I attempt
to open Word, Windows Installer opens and attempts to
access my A: drive. When I attempt to save a document
within Word, I get this message. Microsoft Word can not
load speech regonition files. An error occurred.... Would
you like to repair this feature now? When I select YES, I
get a Windows Installer Error 1635 message. I have no
idea what is occurring and any feeback would be most
appreciated.

I am also unable to down updates for Office on my
computer. "Error! Unable to check for updates on this
computer."

  #2  
Old May 3rd, 2004, 09:05 AM
Ian Baird [MS]
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Hi,

What version of Office are you using. If I assume it is Office XP, then try
the following steps.

Try referring to the following article to install Alternative User Input.



Q282486 OFFXP: Prompt to Install Speech Recognition After Upgrade to RC1

http://support.microsoft.com/support/kb/articles/q282/4/86.asp



Does the problem persist?



2. Also refer to the following article to install the latest Alternative
User Input Update.



Q316127 OFFXP: Office XP Alternative User Input Update: January 24, 2002

http://support.microsoft.com/support/kb/articles/q316/1/27.asp

Hope this helps.

Regards,

Ian Baird
Microsoft PSS

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