"Look In" file list quits responding

Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?

On Fri, 21 Apr 2006 05:41:02 -0700, janice.brown wrote:

Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?

I'm trying to fix the same problem on a Windows XP Pro sp2 machine running
Office XP Pro.

This problem showed up on a user's computer 4 days ago. I got the computer
yesterday and haven't found the fix for the problem yet.

Trying to browse a subfolder from the open dialog box of any Office XP
application will lock up Office. Using the open dialog box of any other
program on the computer works fine.

Does anyone know what dll Office uses for it's open dialog box? I would
like to figure out this problem before it starts showing up all over our
network.

--
Daniel Blake
Milford Central School

On Fri, 21 Apr 2006 05:41:02 -0700, janice.brown wrote:

Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?

Cary Frisch just posted a possible answer in a different thread.
Here is the link to the Microsoft Security Response Center Blog.
http://blogs.technet.com/msrc/archiv...18/425473.aspx

The blog references KB article 918165.
http://support.microsoft.com/kb/918165/en-us

The lowdown is this. A small percentage of users might run into this
problem if they have an older NVIDIA video card driver or Hewlett Packardÿs
´Share-to-web¡ software installed. Updating the video driver fixes the
problem.

I have found infact that this computer has the Share-to-web software
installed. I haven't found how to uninstall it yet, nor does there seem to
be a free update to the newest version which is now called ´HP Image Zone
Version 5¡

I will probably uninstall all HP software from this computer to see what it
gets uninstalled with. Then I will reinstall software with the custom
option to try and install the software without share-to-web.

Hope this helps.

--
Daniel Blake
Milford Central School

Read this first and see if it's the cause.
You may experience problems in Windows Explorer or in the Windows shell
after you install security update MS06-015
http://support.microsoft.com/kb/918165/en-us

Daniel Blake wrote:

On Fri, 21 Apr 2006 05:41:02 -0700, janice.brown wrote:


Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?


I'm trying to fix the same problem on a Windows XP Pro sp2 machine running
Office XP Pro.

This problem showed up on a user's computer 4 days ago. I got the computer
yesterday and haven't found the fix for the problem yet.

Trying to browse a subfolder from the open dialog box of any Office XP
application will lock up Office. Using the open dialog box of any other
program on the computer works fine.

Does anyone know what dll Office uses for it's open dialog box? I would
like to figure out this problem before it starts showing up all over our
network.

Janice,

I have the same problem with all the Office 2003 applications. Each time I
click the drop down arrow in the Look in box to open a file, the applications
quit responding. It also happens in Outlook when I try to insert a file
attachment and in Internet Explorer when I try to select a recently visited
we address.

I tried running the repair option with my original Office installations
disks in addition to uninstalling and reinstalling both FrontPage and Word. I
also tried installing the Office Service Pack 2. The problem still persists.
I am considering uninstalling the entire Office 2003 suite and reinstalling
to see if I can correct this problem.

Daniel suggests in his response that it may have something to do with HP
software. I don't have any HP software installed on my PC; it is a Dell.

I would appreciate any suggestions to correct this problem.

"janice.brown" wrote:

Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?

On Fri, 21 Apr 2006 07:11:02 -0700, Patricia Luchsinger wrote:

Janice,

I have the same problem with all the Office 2003 applications. Each time I
click the drop down arrow in the Look in box to open a file, the applications
quit responding. It also happens in Outlook when I try to insert a file
attachment and in Internet Explorer when I try to select a recently visited
we address.

I tried running the repair option with my original Office installations
disks in addition to uninstalling and reinstalling both FrontPage and Word. I
also tried installing the Office Service Pack 2. The problem still persists.
I am considering uninstalling the entire Office 2003 suite and reinstalling
to see if I can correct this problem.

Daniel suggests in his response that it may have something to do with HP
software. I don't have any HP software installed on my PC; it is a Dell.

I would appreciate any suggestions to correct this problem.

"janice.brown" wrote:

Everytime I go to open a file in excel or work through the fileopen and
click on the down arrow for the "look in" list to get my file listing, the
whole program quits responding. Any ideas?

Having an HP scanner or printer could also install the Share-to-web
software. If that is not the case, it is also possible your Dell has an
NVIDIA video card that the driver needs to be updated.

I would suggest going to the Windows Update website. Choosing Custom
instead of Express. On the left you will see Select by Type. Hardware,
Optional is one of the choices. If there are any updates there, install
them and see if that corrects the problem.

Hope this helps.
--
Daniel Blake
Milford Central School