Cannot Open Outlook or create new account

I recently did a clean install of Windows 7, and then installed Office 2007.
When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
using a .prf file supplied by the company, I kept getting errors. I then
tried to setup the account manually, and at some point in the process of
changing settings and restarting Outlook, I got the message that "The
connection to Microsoft Exchange is unavailable. Outlook must be online or
connected to complete this action". I am online and connected, and all other
programs are working properly. I uninstalled and reinstalled Office, but
would still get the same message every time I try to open Outlook. I
uninstalled Office 07 and installed Office 2010 Beta, and I get the same
thing. All other Office applications work just fine. I also deleted the
Outlook folder in the Apps data folder before the last Office reinstall, but
that had no effect.
I am connected through LAN. I have tried disabling firewall and anti-virus,
but this had no effect. I have tried using the instructions from my company
to manually configure an account, but it always ends the same, with a dialog
box telling me that Outlook must be connected. I have successfully pinged
the server.
I have Outlook (07) installed, configured, and working with this account on
my laptop, and I have tried to replicate the account settings on my desktop
but this doesn't fix the problem.
Any ideas?
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210

The first time you use .prf file, you need to import it or use it as command
line like this:

outlook.exe /importprf \\server1\share\outlook.prf.

Where server1 is the location where you have saved your .prf file.

You could also use the same command like this:

outlook.exe /promptimportprf \\localfolder\outlook.prf

where local folder could be c:\tmp.

Hope this helps.

hth



"Les Ismore" wrote in message
...
I recently did a clean install of Windows 7, and then installed Office
2007.
When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
using a .prf file supplied by the company, I kept getting errors. I then
tried to setup the account manually, and at some point in the process of
changing settings and restarting Outlook, I got the message that "The
connection to Microsoft Exchange is unavailable. Outlook must be online
or
connected to complete this action". I am online and connected, and all
other
programs are working properly. I uninstalled and reinstalled Office, but
would still get the same message every time I try to open Outlook. I
uninstalled Office 07 and installed Office 2010 Beta, and I get the same
thing. All other Office applications work just fine. I also deleted the
Outlook folder in the Apps data folder before the last Office reinstall,
but
that had no effect.
I am connected through LAN. I have tried disabling firewall and
anti-virus,
but this had no effect. I have tried using the instructions from my
company
to manually configure an account, but it always ends the same, with a
dialog
box telling me that Outlook must be connected. I have successfully pinged
the server.
I have Outlook (07) installed, configured, and working with this account
on
my laptop, and I have tried to replicate the account settings on my
desktop
but this doesn't fix the problem.
Any ideas?
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210

I tried your suggestions, but I cannot import directly because I cannot open
Outlook to do so. I tried command line, but I keep having syntax errors. I
confess to not knowing the DOS syntax very well.
I have tried opening the .prf file (exchange.prf) by right clicking, and
selecting "Open With Outlook.exe", but this just brings up the notice
"Cannot start Microsoft Outlook. The command line argument is not valid.
Verify the switch you are using."
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210


"LD55ZRA" wrote:

The first time you use .prf file, you need to import it or use it as command
line like this:

outlook.exe /importprf \\server1\share\outlook.prf.

Where server1 is the location where you have saved your .prf file.

You could also use the same command like this:

outlook.exe /promptimportprf \\localfolder\outlook.prf

where local folder could be c:\tmp.

Hope this helps.

hth



"Les Ismore begin_of_the_skype_highlighting end_of_the_skype_highlighting" wrote in message
...
I recently did a clean install of Windows 7, and then installed Office
2007.
When I tried to set up my company e-mail (Microsoft Exchange) in Outlook
using a .prf file supplied by the company, I kept getting errors. I then
tried to setup the account manually, and at some point in the process of
changing settings and restarting Outlook, I got the message that "The
connection to Microsoft Exchange is unavailable. Outlook must be online
or
connected to complete this action". I am online and connected, and all
other
programs are working properly. I uninstalled and reinstalled Office, but
would still get the same message every time I try to open Outlook. I
uninstalled Office 07 and installed Office 2010 Beta, and I get the same
thing. All other Office applications work just fine. I also deleted the
Outlook folder in the Apps data folder before the last Office reinstall,
but
that had no effect.
I am connected through LAN. I have tried disabling firewall and
anti-virus,
but this had no effect. I have tried using the instructions from my
company
to manually configure an account, but it always ends the same, with a
dialog
box telling me that Outlook must be connected. I have successfully pinged
the server.
I have Outlook (07) installed, configured, and working with this account
on
my laptop, and I have tried to replicate the account settings on my
desktop
but this doesn't fix the problem.
Any ideas?
--
Windows 7 Ultimate
Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210


.