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#1
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Events disappear upon sync
I have a user that has his events that he enters into his calendar's ost file
disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#2
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Events disappear upon sync
We have the same problem since we have installed Office 2003 SP3!
"Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#3
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Events disappear upon sync
Good point Daniel. I forgot to mention that this startred occuring just
after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#5
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Events disappear upon sync
Diane,
Upon further testing, it doesn't actually happen upon sync with the Exchange Server. It occurs just 3-5 seconds after saving the event. Greg "Diane Poremsky" wrote: check the sync errors folder. do you also sync with blackberry or other device? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Good point Daniel. I forgot to mention that this startred occuring just after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#6
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Events disappear upon sync
How are you confirming its not happing on sync? 5 seconds is about how long
it takes to begin to sync when using cached mode. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Diane, Upon further testing, it doesn't actually happen upon sync with the Exchange Server. It occurs just 3-5 seconds after saving the event. Greg "Diane Poremsky" wrote: check the sync errors folder. do you also sync with blackberry or other device? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Good point Daniel. I forgot to mention that this startred occuring just after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#7
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Events disappear upon sync
Yes we use blackberry but we have the same on computers without blackberrys
installed and accounts that are not listed with the BB server DS "Diane Poremsky" wrote: How are you confirming its not happing on sync? 5 seconds is about how long it takes to begin to sync when using cached mode. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Diane, Upon further testing, it doesn't actually happen upon sync with the Exchange Server. It occurs just 3-5 seconds after saving the event. Greg "Diane Poremsky" wrote: check the sync errors folder. do you also sync with blackberry or other device? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Good point Daniel. I forgot to mention that this startred occuring just after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#8
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Events disappear upon sync
Diane,
I thought that it sync'd every 5 minutes. If I understand what you are saying, then after an event is saved (in cached mode) it will sync to the Exchange Server after approximately 5 seconds? If this is the case, then it would seem to be occuring upon sync. We are also syncing to a Sony Clie about once every week and have been for a few years. This started occuring right after we ran the Office SP3. Each time this happens, it creates a sync error message that I have listed below. Subject: Synchronization Log: Importance: High 9:02:12 Synchronizer Version 11.0.8161 9:02:12 Synchronizing Mailbox 'username' 9:02:12 Synchronizing local changes in folder 'Calendar' 9:02:12 Uploading to server 'exchangeserver.domain_name' 9:02:12 Error synchronizing message 'test' 9:02:12 [80070005-508-80070005-323] 9:02:12 You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator. 9:02:12 Microsoft Exchange Server Information Store 9:02:12 For more information on this failure, click the URL below: 9:02:12 http://www.microsoft.com/support/pro...8-80070005-323 9:02:12 Moved a message that failed synchronization to 'Local Failures'. Message subject - 'test'. You can view this message in your offline folder file only. 9:02:13 Done Thanks, Greg "Diane Poremsky" wrote: How are you confirming its not happing on sync? 5 seconds is about how long it takes to begin to sync when using cached mode. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Diane, Upon further testing, it doesn't actually happen upon sync with the Exchange Server. It occurs just 3-5 seconds after saving the event. Greg "Diane Poremsky" wrote: check the sync errors folder. do you also sync with blackberry or other device? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Good point Daniel. I forgot to mention that this startred occuring just after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#9
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Events disappear upon sync
Diane,
I have several computers on our network, all of which are running Outlook 2003 connecting to an Exchange Server 2003. There have been only two users who have updated there programs to Office SP3. Immediately after doing so, they can no longer enter a new event/appointment into their Outlook running in "Cached Mode" and have it sync/push the new event up to the Exchange Server. It simply disappears after a few seconds when it tries to sync. When entering an event into Outlook while connected online or using Outlook Web Access and not in “Cached Mode”, the event remains stored and will even sync back to the laptop after you connect in “Cached Mode” again. There seems to be a permissions problem with the “Cached Mode” .ost file authenticating with the Exchange Server. Is there a workaround for this problem? A registry setting that can be changed instead of uninstalling Office completely and reinstalling back to SP2? Thanks, Greg "Diane Poremsky" wrote: How are you confirming its not happing on sync? 5 seconds is about how long it takes to begin to sync when using cached mode. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Diane, Upon further testing, it doesn't actually happen upon sync with the Exchange Server. It occurs just 3-5 seconds after saving the event. Greg "Diane Poremsky" wrote: check the sync errors folder. do you also sync with blackberry or other device? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Greg" wrote in message ... Good point Daniel. I forgot to mention that this startred occuring just after he installed the Office 2003 SP3. Greg "Daniel Sauer" wrote: We have the same problem since we have installed Office 2003 SP3! "Greg" wrote: I have a user that has his events that he enters into his calendar's ost file disappear when he syncs to the Exchange Server 2003 or at least a few seconds after he saves the event. He can enter events directly into Exchange by not using cached mode and they remain no problem and when he returns to cached mode they will come down from the exchange server just fine. However, if he tries to enter new events in cached mode again, they disappear. He has tried deleting the ost file and allow Outlook to generate a new one but the same result occurs. Other items such as mail seems to sync with no problems. His computer is running XP Pro and Outlook 2003. Any ideas? Thanks, Greg |
#10
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Events disappear upon sync
Dear Greg,
I have the same problem he Appointments disappear from Outlook 2003 SP3 calendar in day/week/ month view. The appointments are still visible in - OWA - on a windows mobile 5/6 device synced via push mail - in outlook 2003 SP3 cache mode disabled - in outlook 2003 SP3 cache mode enabled and view by category (I can search for the "missing" appointments and find them though) In outlook 2003 SP3 cache mode enabled it is easy to find the missing appointments: in the "view by category" the "start date" is empty (i.e. "none") so if I sort the list by "start date" I see them immediately... We use Exchange 2003 (English version) , Windows XP SP2 (German and English version) and Office 2003 SP3 (German and English version). Uninstalling and then installing office 2003 without SP3 does not help as SP3 seams to be still installed (info still shows eg. Outlook 2003 SP3)... I have no idea how to resolve this... Any help would be warmly welcome. Best regards Dieter |
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