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#11
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Resource reservation problem
I am positive the request is not directly made on the resource calendar. I
tested it myself. Scenario: From my Outlook 2007 client: create new meeting request Scheduling tabAdd Others add resource in Resource field specify time and other settings...Send the request and immediately the error message pops-up "Nikki Peterson" wrote: My apologies for the mis-understanding. duh! Are you sure the client is using the "Make a Meeting" to send the request? It sounds like they are opening the RESOURCE calendar and then double-clicking ON IT trying to create a meeting directly on the resource. The Resource is replying that they are not allowed to send as them and they probably do not have the rights to Write directly to the calendar. I would ask the client to show me how they are making the meeting. Nikki "KDC David" wrote in message ... this thread was listed under Server ApplicationsExchangeOutlookOutlook Calendaring However, if you re-read the original posting my concern is with Outlook 2007 client not OWA. I have no problems sending reservation requests from OWA. It works as expected. When I book the resource from the Outlook client, I receive an error message stating permission issues (review the original posting for exact message). The question is: must specific permissions be configured for the resource calendar in order Outlook client users to reserve resources? I would think not since the Auto Accept Agent acts as a proxy and proccesses the request on behalf of the requestor. I can confirm the Local System Account is used to run the agent. "Nikki Peterson" wrote: I was not aware that it would work with OWA. You may want to ask this on the Exchange List. Those guys work alot closer with this than the Outlook group. Nikki "KDC David" wrote in message ... It is a store event sink. I download it from Microsoft's website. Here's the link http://www.microsoft.com/downloads/d...displaylang=en "Nikki Peterson" wrote: You must be using an Add-in or app that can do this. It is not possible without Exchange 2007, auto-accept that I am aware of. What do you use for your booking solution? Nikki "KDC David" wrote in message ... That's strange, because when I send a request from OWA. The auto accept agent responds with an "Accepted" notification and I can confirm the appointment is updated on the resource's calendar by logging in. However, this process has its quirks. The invitation the recipients receive does not have the resource noted in e-mail header just the other attendees and meeting organizer. Maybe you can provide further insight to this matter. "Nikki Peterson" wrote: If you are using Exchange 2003, SP 2 you cannot use OWA for the Auto-Accept. You need Exchange 2007. Nikki "KDC David" wrote in message ... Our mail server is running Exchanger Server 2003 Std SP2 and users are running Outlook 2007. I created a resource mailbox and registered it for the Auto Accept Agent. Scheduling reservations from OWA presents no issue. However, when the request is created from Outlook an error message stating "You marked resourceName as a resource. You cannot schedule a meeting with resourceName because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permission to schedule resourceName." The mailbox was selected as a resource in the invitation. In addition, the Local System Account is used to run the agent program. Are there any additional permissions that must be configured for meeting requests from Outlook 2007 to work? |
#12
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Resource reservation problem
I have set up permissions in the EXCHANGE GENERAL tab, select
the DELIVERY RESTRICTIONS... button Check to see if there are any restrictions set. I will use this for some resources that are limited to only a particular group for booking. I will set the ACCEPT MESSAGES: ONLY FROM: and then select the group that is allowed to book. Nikki "KDC David" wrote in message ... I am positive the request is not directly made on the resource calendar. I tested it myself. Scenario: From my Outlook 2007 client: create new meeting request Scheduling tabAdd Others add resource in Resource field specify time and other settings...Send the request and immediately the error message pops-up "Nikki Peterson" wrote: My apologies for the mis-understanding. duh! Are you sure the client is using the "Make a Meeting" to send the request? It sounds like they are opening the RESOURCE calendar and then double-clicking ON IT trying to create a meeting directly on the resource. The Resource is replying that they are not allowed to send as them and they probably do not have the rights to Write directly to the calendar. I would ask the client to show me how they are making the meeting. Nikki "KDC David" wrote in message ... this thread was listed under Server ApplicationsExchangeOutlookOutlook Calendaring However, if you re-read the original posting my concern is with Outlook 2007 client not OWA. I have no problems sending reservation requests from OWA. It works as expected. When I book the resource from the Outlook client, I receive an error message stating permission issues (review the original posting for exact message). The question is: must specific permissions be configured for the resource calendar in order Outlook client users to reserve resources? I would think not since the Auto Accept Agent acts as a proxy and proccesses the request on behalf of the requestor. I can confirm the Local System Account is used to run the agent. "Nikki Peterson" wrote: I was not aware that it would work with OWA. You may want to ask this on the Exchange List. Those guys work alot closer with this than the Outlook group. Nikki "KDC David" wrote in message ... It is a store event sink. I download it from Microsoft's website. Here's the link http://www.microsoft.com/downloads/d...displaylang=en "Nikki Peterson" wrote: You must be using an Add-in or app that can do this. It is not possible without Exchange 2007, auto-accept that I am aware of. What do you use for your booking solution? Nikki "KDC David" wrote in message ... That's strange, because when I send a request from OWA. The auto accept agent responds with an "Accepted" notification and I can confirm the appointment is updated on the resource's calendar by logging in. However, this process has its quirks. The invitation the recipients receive does not have the resource noted in e-mail header just the other attendees and meeting organizer. Maybe you can provide further insight to this matter. "Nikki Peterson" wrote: If you are using Exchange 2003, SP 2 you cannot use OWA for the Auto-Accept. You need Exchange 2007. Nikki "KDC David" wrote in message ... Our mail server is running Exchanger Server 2003 Std SP2 and users are running Outlook 2007. I created a resource mailbox and registered it for the Auto Accept Agent. Scheduling reservations from OWA presents no issue. However, when the request is created from Outlook an error message stating "You marked resourceName as a resource. You cannot schedule a meeting with resourceName because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permission to schedule resourceName." The mailbox was selected as a resource in the invitation. In addition, the Local System Account is used to run the agent program. Are there any additional permissions that must be configured for meeting requests from Outlook 2007 to work? |
#13
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Resource reservation problem
I never modified the resource's Exchange properties. And just to confirm the
user is set to accept messages "from everyone". I would like to understand why the auto accept agent is not working as expected. Why would the error message state the lack of permissions? It seems like Outlook is attempting to "direct book" as opposed to the auto accept agent processing it on its behalf. FYI, the resource calendar permissions are set to (Default and Anonymous : "None"). "Nikki Peterson" wrote: I have set up permissions in the EXCHANGE GENERAL tab, select the DELIVERY RESTRICTIONS... button Check to see if there are any restrictions set. I will use this for some resources that are limited to only a particular group for booking. I will set the ACCEPT MESSAGES: ONLY FROM: and then select the group that is allowed to book. Nikki "KDC David" wrote in message ... I am positive the request is not directly made on the resource calendar. I tested it myself. Scenario: From my Outlook 2007 client: create new meeting request Scheduling tabAdd Others add resource in Resource field specify time and other settings...Send the request and immediately the error message pops-up "Nikki Peterson" wrote: My apologies for the mis-understanding. duh! Are you sure the client is using the "Make a Meeting" to send the request? It sounds like they are opening the RESOURCE calendar and then double-clicking ON IT trying to create a meeting directly on the resource. The Resource is replying that they are not allowed to send as them and they probably do not have the rights to Write directly to the calendar. I would ask the client to show me how they are making the meeting. Nikki "KDC David" wrote in message ... this thread was listed under Server ApplicationsExchangeOutlookOutlook Calendaring However, if you re-read the original posting my concern is with Outlook 2007 client not OWA. I have no problems sending reservation requests from OWA. It works as expected. When I book the resource from the Outlook client, I receive an error message stating permission issues (review the original posting for exact message). The question is: must specific permissions be configured for the resource calendar in order Outlook client users to reserve resources? I would think not since the Auto Accept Agent acts as a proxy and proccesses the request on behalf of the requestor. I can confirm the Local System Account is used to run the agent. "Nikki Peterson" wrote: I was not aware that it would work with OWA. You may want to ask this on the Exchange List. Those guys work alot closer with this than the Outlook group. Nikki "KDC David" wrote in message ... It is a store event sink. I download it from Microsoft's website. Here's the link http://www.microsoft.com/downloads/d...displaylang=en "Nikki Peterson" wrote: You must be using an Add-in or app that can do this. It is not possible without Exchange 2007, auto-accept that I am aware of. What do you use for your booking solution? Nikki "KDC David" wrote in message ... That's strange, because when I send a request from OWA. The auto accept agent responds with an "Accepted" notification and I can confirm the appointment is updated on the resource's calendar by logging in. However, this process has its quirks. The invitation the recipients receive does not have the resource noted in e-mail header just the other attendees and meeting organizer. Maybe you can provide further insight to this matter. "Nikki Peterson" wrote: If you are using Exchange 2003, SP 2 you cannot use OWA for the Auto-Accept. You need Exchange 2007. Nikki "KDC David" wrote in message ... Our mail server is running Exchanger Server 2003 Std SP2 and users are running Outlook 2007. I created a resource mailbox and registered it for the Auto Accept Agent. Scheduling reservations from OWA presents no issue. However, when the request is created from Outlook an error message stating "You marked resourceName as a resource. You cannot schedule a meeting with resourceName because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permission to schedule resourceName." The mailbox was selected as a resource in the invitation. In addition, the Local System Account is used to run the agent program. Are there any additional permissions that must be configured for meeting requests from Outlook 2007 to work? |
#14
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Resource reservation problem
Direct Booking does seem to be the problem. However, this requires that
you check EVERYTHING on the resource. - Open Resource in profile and make sure all settings are correct. (No auto processing by the client settings) - Make sure the CALENDAR for the RESOURCE is not the one being used to book. Make sure the calendar is NOT open when you click your own calendar and MAKE A MEETING. When all else fails, rather than spend DAYS troubleshooting, I would opt to: It may be a corruption in either the Exchange Attributes of the Mailbox. - REMOVE EXCHANGE ATTRIBS from the AD account - Run "Cleanup Agent" on the Mail Store (Right click on the Mailboxs in ESM) - When the RED X shows on the mailbox in ESM mailstore - Reconnect the AD Account to the mailbox that is left. It may be a corruption in either the AD object or Mailbox: - Make a pst of the mailbox - Delete the Mailbox and remove all Exchange attribs - Disconnect the Mailbox (Remove Exchange attribs) - Run "Cleanup Agent" on the Mail Store (Right click on the Mailboxs in ESM) - When the RED X shows on the mailbox in ESM mailstore, right-click on the mailbox and select to PURGE it. - Then build a new mailbox - Re-register for Auto-Accept Or - Make a pst of the mailbox - delete EVERYTHING and rebuild Nikki "KDC David" wrote in message ... I never modified the resource's Exchange properties. And just to confirm the user is set to accept messages "from everyone". I would like to understand why the auto accept agent is not working as expected. Why would the error message state the lack of permissions? It seems like Outlook is attempting to "direct book" as opposed to the auto accept agent processing it on its behalf. FYI, the resource calendar permissions are set to (Default and Anonymous : "None"). "Nikki Peterson" wrote: I have set up permissions in the EXCHANGE GENERAL tab, select the DELIVERY RESTRICTIONS... button Check to see if there are any restrictions set. I will use this for some resources that are limited to only a particular group for booking. I will set the ACCEPT MESSAGES: ONLY FROM: and then select the group that is allowed to book. Nikki "KDC David" wrote in message ... I am positive the request is not directly made on the resource calendar. I tested it myself. Scenario: From my Outlook 2007 client: create new meeting request Scheduling tabAdd Others add resource in Resource field specify time and other settings...Send the request and immediately the error message pops-up "Nikki Peterson" wrote: My apologies for the mis-understanding. duh! Are you sure the client is using the "Make a Meeting" to send the request? It sounds like they are opening the RESOURCE calendar and then double-clicking ON IT trying to create a meeting directly on the resource. The Resource is replying that they are not allowed to send as them and they probably do not have the rights to Write directly to the calendar. I would ask the client to show me how they are making the meeting. Nikki "KDC David" wrote in message ... this thread was listed under Server ApplicationsExchangeOutlookOutlook Calendaring However, if you re-read the original posting my concern is with Outlook 2007 client not OWA. I have no problems sending reservation requests from OWA. It works as expected. When I book the resource from the Outlook client, I receive an error message stating permission issues (review the original posting for exact message). The question is: must specific permissions be configured for the resource calendar in order Outlook client users to reserve resources? I would think not since the Auto Accept Agent acts as a proxy and proccesses the request on behalf of the requestor. I can confirm the Local System Account is used to run the agent. "Nikki Peterson" wrote: I was not aware that it would work with OWA. You may want to ask this on the Exchange List. Those guys work alot closer with this than the Outlook group. Nikki "KDC David" wrote in message ... It is a store event sink. I download it from Microsoft's website. Here's the link http://www.microsoft.com/downloads/d...displaylang=en "Nikki Peterson" wrote: You must be using an Add-in or app that can do this. It is not possible without Exchange 2007, auto-accept that I am aware of. What do you use for your booking solution? Nikki "KDC David" wrote in message ... That's strange, because when I send a request from OWA. The auto accept agent responds with an "Accepted" notification and I can confirm the appointment is updated on the resource's calendar by logging in. However, this process has its quirks. The invitation the recipients receive does not have the resource noted in e-mail header just the other attendees and meeting organizer. Maybe you can provide further insight to this matter. "Nikki Peterson" wrote: If you are using Exchange 2003, SP 2 you cannot use OWA for the Auto-Accept. You need Exchange 2007. Nikki "KDC David" wrote in message ... Our mail server is running Exchanger Server 2003 Std SP2 and users are running Outlook 2007. I created a resource mailbox and registered it for the Auto Accept Agent. Scheduling reservations from OWA presents no issue. However, when the request is created from Outlook an error message stating "You marked resourceName as a resource. You cannot schedule a meeting with resourceName because you do not have the appropriate permissions for that account. Either enter the name as required or optional attendee or talk to your administrator about giving you permission to schedule resourceName." The mailbox was selected as a resource in the invitation. In addition, the Local System Account is used to run the agent program. Are there any additional permissions that must be configured for meeting requests from Outlook 2007 to work? |
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