Events disappear upon sync

Dear Greg,

I have the same problem he
Appointments disappear from Outlook 2003 SP3 calendar in day/week/
month view.
The appointments are still visible in
- OWA
- on a windows mobile 5/6 device synced via push mail
- in outlook 2003 SP3 cache mode disabled
- in outlook 2003 SP3 cache mode enabled and view by category (I can
search for the "missing" appointments and find them though)

In outlook 2003 SP3 cache mode enabled it is easy to find the missing
appointments: in the "view by category" the "start date" is empty
(i.e. "none") so if I sort the list by "start date" I see them
immediately...

We use Exchange 2003 (English version), Windows XP SP2 (German and
English version) and Office 2003 SP3 (German and English version).

Uninstalling and then installing office 2003 without SP3 does not help
as SP3 seems to be still installed (info still shows eg. Outlook 2003
SP3)...

Disabling cache mode, removing the .ost file and then enabling cache
mode again does not help.


I have no idea how to resolve this...
Any help would be warmly welcome.

Best regards
Dieter

Dieter,

The first thing I did was to uninstall MS Office completely and then delete
the Microsoft Office folder/directory under Program Files. I then
reinstalled from the installation CD and then ran the Office Update making
sure to uncheck the update for Office SP3 and also checked to not have it
remind me again for the SP3 update. Once I did that, then the SP2 update
became available the next time I checked for updates. I installed SP2 and
everyhting was back to normal. I don't know what improvements SP3 is
supposed to contain but we will apparently never be able to benefit from
them.

Are these the steps that you took?

It makes me so mad that Microsoft won't do anything about this problem nor
do any of the MVP's know how to workaround the uninstall and reinstall
solution. This has occured on every machine that has updated to SP3 running
in cached mode and connecting to an Exchange 2003 Server. I don't think that
alot of people are aware that this is happening because they don't sit there
and wait the 15 seconds or so and watch to see if the appointment disappears
- (why would you if you didn't know this was happening?)

It almost seems illegal that we pay Microsoft for these updates through
software licensing and then when the update messes up our programs, Microsoft
makes us pay them to fix their mistakes. Where is the justice in that?

Anyway, post your results. It looks like it's going to be up to us users to
resolve this one.

Thanks,
Greg

" wrote:

Dear Greg,

I have the same problem he
Appointments disappear from Outlook 2003 SP3 calendar in day/week/
month view.
The appointments are still visible in
- OWA
- on a windows mobile 5/6 device synced via push mail
- in outlook 2003 SP3 cache mode disabled
- in outlook 2003 SP3 cache mode enabled and view by category (I can
search for the "missing" appointments and find them though)

In outlook 2003 SP3 cache mode enabled it is easy to find the missing
appointments: in the "view by category" the "start date" is empty
(i.e. "none") so if I sort the list by "start date" I see them
immediately...

We use Exchange 2003 (English version) , Windows XP SP2 (German and
English version) and Office 2003 SP3 (German and English version).

Uninstalling and then installing office 2003 without SP3 does not help
as SP3 seams to be still installed (info still shows eg. Outlook 2003
SP3)...

I have no idea how to resolve this...
Any help would be warmly welcome.

Best regards
Dieter

I have finally gotten this issue resolved after 3 weeks of working
with MS support. (By the way, free since it's related to a Windows
update) Our issue was caused because the Everyone group is not
assigned the Create named properties in the information store
permission to the CN=Configuration,DC=Domain, DC=com,CN=Services,
CN=Microsoft Exchange,CN=Organization object in the Active Directory
directory service.

Follow steps in KB article 839531. http://support.microsoft.com/kb/839531.

Dear Cubbies,

These are not our symptoms at all, not even close. Are you sure you meant
to post a reply to this thread?

Greg

" wrote:

I have finally gotten this issue resolved after 3 weeks of working
with MS support. (By the way, free since it's related to a Windows
update) Our issue was caused because the Everyone group is not
assigned the Create named properties in the information store
permission to the CN=Configuration,DC=Domain, DC=com,CN=Services,
CN=Microsoft Exchange,CN=Organization object in the Active Directory
directory service.

Follow steps in KB article 839531. http://support.microsoft.com/kb/839531.