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Share Mailbox
Hi all,
Just wondering if this could be done. The help desk staff shares an inbox, they all log in to their own mailbox, and have the help desk inbox added to their profile. When users send encrypted emails, they are unable to open them. I was wondering if there is something that I can do so they can open those emails. Any assistance will be greatly appreciated. Thank you, Gladys |
#2
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Share Mailbox
Gladys Castillo wrote:
Hi all, Just wondering if this could be done. The help desk staff shares an inbox, they all log in to their own mailbox, and have the help desk inbox added to their profile. When users send encrypted emails, they are unable to open them. I was wondering if there is something that I can do so they can open those emails. Any assistance will be greatly appreciated. Thank you, Gladys Since all helpdesk reps are sharing the same mailbox, they are also sharing the same e-mail address. This is no different than an individual user that has the same e-mail account define on a desktop and a laptop. Encryption is done using YOUR public half of your e-mail certificate. For someone to send you an encrypted e-mail, you must have first sent them a digitally signed e-mail that contained the public key from your e-mail cert. They then use that public key to encrypt their e-mail. Many senders can use your public key but only you can decrypt their e-mail using your private key. You spew out your public key to whomever you want for them to encrypt their e-mails they send to you. Only you have the private key to decrypt those e-mails. You'll have to install the e-mail certificate for the e-mail account (that you are sharing whether it be amongst different users with their e-mail clients or amongst different hosts with their e-mail clients) into each e-mail client that is accessing the e-mail account for which that e-mail cert was created. Multiple users using separate e-mail clients is no different than one user using separate e-mail clients on multiple hosts. You'll have to install the e-mail cert for the account into each e-mail client. The above assumes you are using the x.509 scheme to encrypt e-mails that Outlook supports. If you are using an add-on to include PGP support, you'll have to be specific as to what type of encryption is being used and for PGP there might be newsgroups or forums specific to that product. |
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