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#1
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I've installed Contact Manager. Is it there?
I've just upgraded to Office 2003 and along with Office came the Contact =
Manager. I've installed both and have run the CM tutorials. I don't = expect a=20 big fanfare, but I don't see the features described in the tutorials, = most of=20 which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love=20 transparantability, but this is extreme. Thanks Tom |
#2
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If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Micr osoft.BusinessSolutions.eCRM.OutlookAddin.Connect. 1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. FYI, there is a separate newsgroup for BCM issues -- microsoft.public.outlook.bcm -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... I've just upgraded to Office 2003 and along with Office came the Contact Manager. I've installed both and have run the CM tutorials. I don't expect a big fanfare, but I don't see the features described in the tutorials, most of which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love transparantability, but this is extreme. Thanks Tom |
#3
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Thanks much, Sue. I didn't see BCM in the navigation bar
on the left, so went to Outlook. Is it obvious and I;m just not seeing it? I ran REGEDIT and saw no HKLM entries. All of mine are HKEY (Classic_Root, Current_User, Local_Machine, Users, and Current_Config). Also, can you send me in the right direction to run a backup of the Registry. Thanks Tom -----Original Message----- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Mic rosoft.B usinessSolutions.eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. FYI, there is a separate newsgroup for BCM issues -- microsoft.public.outlook.bcm -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... I've just upgraded to Office 2003 and along with Office came the Contact Manager. I've installed both and have run the CM tutorials. I don't expect a big fanfare, but I don't see the features described in the tutorials, most of which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love transparantability, but this is extreme. Thanks Tom . |
#4
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Did you actually install Business Contact Manager? It's a separate setup
program. You can backup the registry with the backup program that comes with Windows. Read about it in Help. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... Thanks much, Sue. I didn't see BCM in the navigation bar on the left, so went to Outlook. Is it obvious and I;m just not seeing it? I ran REGEDIT and saw no HKLM entries. All of mine are HKEY (Classic_Root, Current_User, Local_Machine, Users, and Current_Config). Also, can you send me in the right direction to run a backup of the Registry. Thanks Tom -----Original Message----- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Mi crosoft.B usinessSolutions.eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. FYI, there is a separate newsgroup for BCM issues -- microsoft.public.outlook.bcm -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... I've just upgraded to Office 2003 and along with Office came the Contact Manager. I've installed both and have run the CM tutorials. I don't expect a big fanfare, but I don't see the features described in the tutorials, most of which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love transparantability, but this is extreme. Thanks Tom . |
#5
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-----Original Message-----
Did you actually install Business Contact Manager? It's a separate setup program. You can backup the registry with the backup program that comes with Windows. Read about it in Help. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... Thanks much, Sue. I didn't see BCM in the navigation bar on the left, so went to Outlook. Is it obvious and I;m just not seeing it? I ran REGEDIT and saw no HKLM entries. All of mine are HKEY (Classic_Root, Current_User, Local_Machine, Users, and Current_Config). Also, can you send me in the right direction to run a backup of the Registry. Thanks Tom -----Original Message----- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\M icrosoft.B usinessSolutions.eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. FYI, there is a separate newsgroup for BCM issues -- microsoft.public.outlook.bcm -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message .. . I've just upgraded to Office 2003 and along with Office came the Contact Manager. I've installed both and have run the CM tutorials. I don't expect a big fanfare, but I don't see the features described in the tutorials, most of which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love transparantability, but this is extreme. Thanks Tom . . |
#6
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Found the problem. I did a "restore" install from the CD
and no change. So I did an uninstall/reinstall. It turns out that Outlook asks if you want to use BCM the first time you open Outlook after a BCM install. I must have responded "no", probably because I didn't recognize the BCM terminology and thought I was going to get some eMarketing. You may be interested to note, that REGEDIT still doesn't show the entry you suggested I look for (in your first note.) Thanks for taking the time to help me work through this. Tom -----Original Message----- Thanks much, Sue. I didn't see BCM in the navigation bar on the left, so went to Outlook. Is it obvious and I;m just not seeing it? I ran REGEDIT and saw no HKLM entries. All of mine are HKEY (Classic_Root, Current_User, Local_Machine, Users, and Current_Config). Also, can you send me in the right direction to run a backup of the Registry. Thanks Tom -----Original Message----- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Mi crosoft. B usinessSolutions.eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. FYI, there is a separate newsgroup for BCM issues -- microsoft.public.outlook.bcm -- Sue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Tom" wrote in message ... I've just upgraded to Office 2003 and along with Office came the Contact Manager. I've installed both and have run the CM tutorials. I don't expect a big fanfare, but I don't see the features described in the tutorials, most of which is tracking and logging contacts and events involving customers. How do I know that CM is installed when I look at Outlook? I love transparantability, but this is extreme. Thanks Tom . . |
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