Office 2003 SP1 will not install

Setup will do that for you. When SP1 displays the message requesting the
CD, insert the CD. It then automatically copies the files to the correct
location. SP1 installation should then complete successfully.

Sloan Crayton
Microsoft

"caj" wrote in message
news
Assuming that you find the file you need on the CD where do you copy it
to.

"Sloan Crayton [MS]" wrote:

Martin, see the information in the KB article at
http://support.microsoft.com/default...b;en-us;875556. Office
2003
includes a new Setup feature called the Local Install Source which copies
the installation files to the local hard drive. If you insert the CD
when
prompted, SP1 installation will complete successfully. The benefit of
having the installation files on your local hard drive is that you'll
never
be prompted to insert the CD again.

Sloan Crayton
Microsoft

"Martin Racette" wrote in message
. ..
Hi,

I have been attempting to install SP1 on a desktop computer and every
single
time I get this error

A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND

I un-installed and then re-installed the whole suite including
Frontpage,
I even
downloaded the whole installation for SP1, and I still get this error,
and
when
I tried the same thing with my laptop everything went smoothly

What can I do to fix this

Thank you in Advance

Merci a l'Avance

Martin

SP1 is an install that has a myriad of problems and people are posting all
over the web that they can't install it. I have tried several ways and
several times to install it and didn't have a problem with uninstalling One
Note's beta SP1 and then reinstalling One Note and then installing One Note
SP1 or the Outlook update released on the 27th.

It has a myriad of problems that a lot of people are having because the SP1
development team did not adequately beta test the hotfix install for MOS
2003 and Hotfix Installs abortions are a chronic congenital disease that
MOS 2003 has MSFT hasn't found a cure.

They aren't going to respond to it until enterprise customers with thousands
of licenses complain about it because MSFT fosters a caste system in which
genuine MSFT personnel support enterprises and they have hired help to
support the small business user or Joe Blow home user. They are called
Convergys. If you call MSFT and say you're having a problem with the SP1
install they'll give you Convergys personnel who will do what I've written
below.

I have these problems (Errors) getting SP1 for MOS 2003 installed and got
One Note SP1 in fine and the Outlook/BCM update offerred yesterday.

Product: Microsoft Office Professional Edition 2003 - Update 'Office 2003
Service Pack 1' could not be installed. Error code 1603. Additional
information is available in the log file
C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\OHotfix\OHotfix (00002)_Msi.log.
Product: Microsoft Office Professional Edition 2003 -- Error 1336.There was
an error creating a temporary file that is needed to complete this
installation. Folder: C:\Config.Msi\. System error code: 267

Failed to connect to server. Error: 0x800401F0

The premise of this utility is to resolve installation problems by removing
programs' Windows Installer configuration information. From the KB it seems
that it will not impact Office itself. It says it does not remove the
Windows installer. Can you clarify this? Because when you hit that
remove button, the dialogue box seems to say qauite another thing. When I
select MOS 2003 and hit the remove button, it says "in order for the
products to work properly, you must individually reinstall the products." It
doesn't say the installer, Moose, it says the product and the product is
Office 2003.

That's more than ambiguous. It says the exact opposite from the KB. Which
is it?

1)Does Office get uninstalled the way that dialogue box says clearly, or
just the install information. If you look at the dialogue box it says it's
taking Office out.
2) Should you put the Office 2003 CD in the drive whether prompted for it or
not?
3) What is the role of the Office Source Engine which these installs will
ask you to start in services if it's not started? I don't remember it in
previous versions. I turn it on but it doesn't help.
http://www.microsoft.com/office/ork/...ch3/DepC06.htm

4) I don't know if the Failed to Connect to server was temporary or
permanant--meaning MSFT's server farm is overwhelmed due to demand. I have
the enu.exe downloaded so it wouldn't seem this error is that problem so why
would I get a "failed to connect to server error" after the download has
been successful?
__________________________________________________ ___
If MS=MSFT and is the company headquartered in Redmond Washington, instead
of Convergs of Ohio who spells their "support" facade, then I have a
question. Why is there absolutely no quality control over phone support
unless the entity requesting support is a large enterprise with a huge
volume licenses?

I also have good reason to believe Convergys is doing MSFT and their
customers a systemic disservice in terms of poor quality support; has been
for years, and will continue to.

Convergys support and hexidecimal error messages in Event Viewer are one of
the most detrimental concepts of support in the history of computing--and
it's MSFT's approach.

http://oca.microsoft.com/en/Welcome.asp is going to give you zero as it
exists now.

I'm having the same problem and what MS uses to support millions of people
unless they are an enterprise with a lot of boxes and licenses that can
really impact the bottom line is CONVERGYS OF OHIO. A number of people are
having install problems with Office SP1 for MOS 2003 released yesterday that
can install One Note SP1 and One Note after uninstalling One Note Beta SP1
just fine.

"Convergys support"--I talked with four of them- and the concept I love
most--the non-technically trained supervisor---doesn't have a clue what to
do with SP1 install problems, and they don't have a clue what to do with the
logs that the errors refer to. The logs as you know are created in the
%temp% folder and when I offered to email to the Convergys rep who either is
for the most part in Nova Scotia or Bangelor India, they said the log files
aren't important. I beg to differ. I think they are the essense of the
error messages, particularly when they aren't in Hex or Hungarian
Notation--and of course some of them are in end user unfreindly HEX.

The usual song and dance from Convergys fronting as MSFT is to say they are
referring to "research" and if you'll sit by the phone for 12 hours for the
honor of taking their call, they'll call you sometimes (Phone Roulette)
during the 12 hours over the next 5 days--they don't do weekends.

The problem with them being in Bangelore and New Delhi and Nova Scotia is
that the developers who know they have birthed a setup problem that was not
properly vetted by Beta Testing of MOS 03 SP1 who reside in Redmond
Washington, or Dallas, Texas or NorthCarolina don't pick up the phone or
shoot an email or have a MSFT LiveMeeting with these support personnel on
the front lines.

What happens then is they have 3 cookie cutter moves when dealing with the
install problems--no matter what your log files may say or what your Error
Messages happen to be. I don't know why there seem to be the setup files to
install One Note SP1 but not Office SP1--all of them have always been saved
on install on this box.

1) Name the Config.msi file to old.
2) Go to the run box and unregister msiexec by typing msiexec /unregister
the reregister it with "msiexec /regserver.
3) Try the install in Safe Mode.

Convergys has been using this canned response to Office probems of all
stripes for years and years.Quality control monitoring of this sham is zero.

The "support episode" is constantly interrupted adding 2 hours of waiting
for every 15 minutes of conversation while the "support professional"
consults "research personnel"--people who might have a clue but don't. When
you point out this relay method of messaging is taking twice as long, you're
told those people don't talk to the public. That's consistent because under
this setup--neither does Microsoft Redmond/Dallas (Office Support
Headquaters).

Thanks,

Chad Harris


______________________________________________
"Sloan Crayton [MS]" wrote in message
...
Setup will do that for you. When SP1 displays the message requesting the
CD, insert the CD. It then automatically copies the files to the correct
location. SP1 installation should then complete successfully.

Sloan Crayton
Microsoft

"caj" wrote in message
news
Assuming that you find the file you need on the CD where do you copy it
to.

"Sloan Crayton [MS]" wrote:

Martin, see the information in the KB article at
http://support.microsoft.com/default...b;en-us;875556. Office
2003
includes a new Setup feature called the Local Install Source which
copies
the installation files to the local hard drive. If you insert the CD
when
prompted, SP1 installation will complete successfully. The benefit of
having the installation files on your local hard drive is that you'll
never
be prompted to insert the CD again.

Sloan Crayton
Microsoft

"Martin Racette" wrote in message
. ..
Hi,

I have been attempting to install SP1 on a desktop computer and every
single
time I get this error

A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND

I un-installed and then re-installed the whole suite including
Frontpage,
I even
downloaded the whole installation for SP1, and I still get this error,
and
when
I tried the same thing with my laptop everything went smoothly

What can I do to fix this

Thank you in Advance

Merci a l'Avance

Martin

Sloan--

I want to thank you for the offer first to help me get SP1 in and reading my
logs. I will still send the log to you, but I was finally after trying many
steps able to use the full file as the little trouble shooter on the wizard
suggested to get MOS 2003 SP1 in by using the full file from the download
site for it.

http://tinyurl.com/44x62


Office2003SP1-kb842532-fullfile-enu.exe



I will post the steps I took in your answer to me. I will also try to
address the fact that MSFT does a much less than complete job of explaining
steps that might need to be taken using the Windows Installer Clean Up
Utility.

But, while MSOFT might not recommend it, they seem to accept that multiple
versions of Office with the exception of Outlook of course, can co-exist and
the caveat is always to install the oldest version first:

http://support.microsoft.com/default.aspx?kbid=828956
Running Multiple Versions of Microsoft Office with Office 2003

http://support.microsoft.com/default...b;EN-US;290576
OFFXP: Running Multiple Versions of Microsoft Office

Best,

Chad Harris
_____________________________


"Sloan Crayton [MS]" wrote in message
...
Richard, if you have multiple Office 2003 products installed, you should
uninstall the one that you don't need. Overlapping Office products will
cause future problems for you.

Sloan Crayton
Microsoft

"RICHARD STRINGFELLOW" wrote in message
...
You're correct to complain! This may not make you happy, but I uncovered
this issue yesterday and posted about it. I have 2 copies of Office 2003
Pro
at home. I thought that I only had one copy of the program. When I first
ran
into this problem, I went to the one copy I had and looked on the CD.
That
sku111.cab file was NOT on the disk. Later, I found the other copy of the
program and guess what? SKU111.cab is on that version of the disk!
Nothing
on the packaging tells me what the difference is between the 2 versions,
but
on the disks themselves, the one that doesn't work also has the following
words: "Home Use Program". The disk that does work doesn't mention these
words.

Good luck!
Richard

"Gerry" wrote in message
...
I am also having the same problem.


"Shawn Mason" wrote in message
...
Similar problem but I'm missing sku111.cab. I have searched the
installation disks and it simply isn't there.

Shawn

"Martin Racette" wrote in message
. ..
Hi,

I have been attempting to install SP1 on a desktop computer and
every
single
time I get this error

A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND

I un-installed and then re-installed the whole suite including
Frontpage,
I even
downloaded the whole installation for SP1, and I still get this
error,
and
when
I tried the same thing with my laptop everything went smoothly

What can I do to fix this

Thank you in Advance

Merci a l'Avance

Martin