Upgraded Hard Drive, Now Outlook 2003 won't receive messages

of A very similar scenario to the following query 11/25/04 (Western Digital
drive, etc.):

Patrick wrote:
Installed a new hard drive today, copied over all files from old boot
disk (used Western Digitals software), and now Outlook will not
send/receive. I get error 0x8007007e. My other MS Office products
are acting weird as well. They will load, but the installer starts to
run and asks for the disk. If I cancel, then it will continue on to
the program.

(Don't know what operating system he was running, but I'm using XP Pro)

Lanwench suggested running "Detect and Repair" (which apparently worked) or
reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm trying to
access is unavailable.

I've tried unistalling and running setup from the cd with the same result.

Although my logon has administrator priviledges, I tried the administrator
account with the same result.

Tried the Windows Installer Clean Up Utility and removed the PRO11.msi file,
rebooted and reinstalled Office to no avail.

How does one fix this?

Is there any special procedure one should follow when upgrading hard drives
to avoid this problem? I've reinstalled my old drive so I can work and thus
will have to start from scratch anyway.

Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the microsoft/downloads
site.

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I didn't install it on the new drive. Western Digital supplies software that
copies the entire contents of your old drive to the new one. I've done this
many times (with theirs and similar software from other manufacturers) with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

Garylk wrote:

Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do the
port. The same thing happened to me back in 2005 and the problem was that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then, I've seen
other people also report the issue.
--
Brian Tillman

No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be
surprised if it's the same problem. I'll reconnect the new drive and see.





"Brian Tillman" wrote:

Garylk wrote:

Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do the
port. The same thing happened to me back in 2005 and the problem was that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then, I've seen
other people also report the issue.
--
Brian Tillman

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the files
on the old drive might have become corrupted before you did the transfer?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be
surprised if it's the same problem. I'll reconnect the new drive and see.





"Brian Tillman" wrote:

Garylk wrote:

Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do
the
port. The same thing happened to me back in 2005 and the problem was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then, I've
seen
other people also report the issue.
--
Brian Tillman

Since I can't work with Outlook in a "send only" mode, I removed the new
drive and put the old one back. There have been no hiccups with Outlook,
Word, or Excel over the past 5 days, so I don't think anything is corrupted.


"Russ Valentine [MVP-Outlook]" wrote:

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the files
on the old drive might have become corrupted before you did the transfer?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be
surprised if it's the same problem. I'll reconnect the new drive and see.





"Brian Tillman" wrote:

Garylk wrote:

Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do
the
port. The same thing happened to me back in 2005 and the problem was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then, I've
seen
other people also report the issue.
--
Brian Tillman