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Visio 2007 Crashes on Start up
I have tried to install Vision Professional 2007 Professional on a machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I previously had installed Office Enterprise 2007, but after getting frustrated with the new interface, I removed it, an re-installed MS Office Professional 2003. I did have Visio Professional 2007 installed along with Office Enterprise, but removed it as well. After re-installing Office 2003, I then installed Viso Pro 2007. Before I ran Office update to check for the latest security updates, etc, I was able to run Visio Pro 2007 and all seemed well. After running Office update, when I try to start Visio Pro 2007, I immediately get an error which states that "Microsoft Office Visio has encountered a problem and needs to close. We are sorry for the inconvenience." If I close the error message, I get a message stating that "Visio failed to start correctly last time. Starting Visio in safe mode will help you correct or isolate a startup problem in order to successfully start the program" Visio will start and run in safe mode. This behavior is exhibited no matter how I try to access Visio Pro, if I double click on any Visio file or open Visio from a shortcut or program menu. What could be causing this problem?
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#2
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Visio 2007 Crashes on Start up
So as I understand it Visio will run in safe mode. That being the case do
you have any add-on for Visio that are being loaded during the normal startup if so you may want disable them. Have you tried performing a repair of Visio from add and remove programs? You can also check the event logs this may offer some clue to what is going on. James W. -------------------- From: Honeybunkle Subject: Visio 2007 Crashes on Start up Date: Tue, 14 Apr 2009 19:57:28 +0100 Message-ID: Organization: OfficeFrustration.com X-Originating-IP: 24.115.133.251 Newsgroups: microsoft.public.visio.general NNTP-Posting-Host: s15217979.onlinehome-server.info 87.106.16.153 Lines: 1 Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12241 X-Tomcat-NG: microsoft.public.visio.general I have tried to install Vision Professional 2007 Professional on a machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I previously had installed Office Enterprise 2007, but after getting frustrated with the new interface, I removed it, an re-installed MS Office Professional 2003. I did have Visio Professional 2007 installed along with Office Enterprise, but removed it as well. After re-installing Office 2003, I then installed Viso Pro 2007. Before I ran Office update to check for the latest security updates, etc, I was able to run Visio Pro 2007 and all seemed well. After running Office update, when I try to start Visio Pro 2007, I immediately get an error which states that "Microsoft Office Visio has encountered a problem and needs to close. We are sorry for the inconvenience." If I close the error message, I get a message stating that "Visio failed to start correctly last time. Starting Visio in safe mode will help you correct or isolate a startup problem in order to successfully start the program" Visio will start and run in safe mode. This behavior is exhibited no matter how I try to access Visio Pro, if I double click on any Visio file or open Visio from a shortcut or program menu. What could be causing this problem? -- Honeybunkle |
#3
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I ran a repair installation from Control Panel and the Office Diagnostics, but they found nothing wrong. I checked the event logs in Computer management and found nothing additional In Application Management, MS Office diagnostic Errors, or MS Office Sessions that points to anything obvious other than Visio ended in a crash and then was successfully started in Safe mode. Where else can I look? |
#4
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Visio 2007 Crashes on Start up
In general when an application crashes it writes the information to an
event log. This information should include the application executable, version number, module name and version with fault address. If the application is running in safe mode then it is most likely there is something being loaded in normal mode that is causing Visio to crash. You may want to open a support case because we will need to review your system information file and events to figure out what is causing the crash. James W. -------------------- From: Honeybunkle Subject: Visio 2007 Crashes on Start up Date: Wed, 15 Apr 2009 03:52:12 +0100 Message-ID: Organization: OfficeFrustration.com X-Originating-IP: 24.115.133.251 References: Newsgroups: microsoft.public.visio.general NNTP-Posting-Host: s15217979.onlinehome-server.info 87.106.16.153 Lines: 1 Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP02.phx.gbl Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:12248 X-Tomcat-NG: microsoft.public.visio.general James Wittrell;3288310 Wrote: So as I understand it Visio will run in safe mode. That being the case do you have any add-on for Visio that are being loaded during the normal startup if so you may want disable them. Have you tried performing a repair of Visio from add and remove programs? You can also check the event logs this may offer some clue to what is going on. James W. -------------------- I have tried to install Vision Professional 2007 Professional on a machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I previously had installed Office Enterprise 2007, but after getting frustrated with the new interface, I removed it, an re-installed MS Office Professional 2003. I did have Visio Professional 2007 installed along with Office Enterprise, but removed it as well. After re-installing Office 2003, I then installed Viso Pro 2007. Before I ran Office update to check for the latest security updates, etc, I was able to run Visio Pro 2007 and all seemed well. After running Office update, when I try to start Visio Pro 2007, I immediately get an error which states that "Microsoft Office Visio has encountered a problem and needs to close. We are sorry for the inconvenience." If I close the error message, I get a message stating that "Visio failed to start correctly last time. Starting Visio in safe mode will help you correct or isolate a startup problem in order to successfully start the program" Visio will start and run in safe mode. This behavior is exhibited no matter how I try to access Visio Pro, if I double click on any Visio file or open Visio from a shortcut or program menu. What could be causing this problem? -- Honeybunkle I have no add-ons listed or installed to the best of my knowledge. Visio does not let me check any of the options, such as default file locations for stencils, drawings, etc. The only thing that shows up is the location of my stencils when running in safe mode. Should I be looking at the registry keys? I ran a repair installation from Control Panel and the Office Diagnostics, but they found nothing wrong. I checked the event logs in Computer management and found nothing additional In Application Management, MS Office diagnostic Errors, or MS Office Sessions that points to anything obvious other than Visio ended in a crash and then was successfully started in Safe mode. Where else can I look? -- Honeybunkle |
#5
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I hope this will help others who may have the same or similar problems. This is sloppy work on the part of the removal of the program. Junk left behind by the uninstall came back to haunt me! Thanks for your help! |
#6
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Visio 2007 Crashes on Start up
I had a similar problem; every time you start Visio, it tries to start all
the applications installed on the computer. The only remedy was to end the process (Ctrl-Alt-Del). Next time when I start Visio, I get the error message: "Visio failed to start correctly last time. Starting Visio in safe mode will help you correct or isolate a startup problem in order to successfully start the program", and Visio works then in safe mode. I checked the registry key you provided (but replacing the user id with mine (HKEY_USERS\S-1-5-21-xxxxxxxxxxxxxxxxxx\Software\Microsoft\Office\12.0\ Visio) and found out this key: "StartUpPath" had a value "C:\\program Files". Once I removed this value, Visio works fine in normal mode. url:http://www.ureader.com/msg/11355682.aspx |
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