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#1
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SnapShot Viewer Image Compressed
I have snap-shot viewer installed on server. An e-mail contains an
attachment of this file type, i.e., Image.snp. For myself - [an administrator], I'm not having an issue viewing the image. For another user, when he opens the same e-mail file and attempts to open the attachment file the images is too small to be readable. It appears compressed. Using the Zoom feature doesn't help this person to be able to view the file. It appears the system opens the file for himself in a compressed mode - for myself, [the same file] it's readble. What can be causing this issue? Please advise, I'm at a loss to understand why and need to resolve this ASAP. |
#2
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SnapShot Viewer Image Compressed
If you need to resolve an issue ASAP then I would suggest you learn how to
search GoogleGroups. Here is an older thread on this issue. While it deals with a report being magnified(enlarged), the issue and resolution are the same for your specific problem. The issue here is the resolution of the printer set as the Default for the system or the specific printer for the Report at the time the Snapshot was exported. You have set it to a higher resolution at the time the Report is exported and then to a lower resolution when you are viewing the Snapshot file. Try setting it to the same specific resolution in both instances. This only happens when its the same printer in both instances. The Snapshot viewer gets mixed up!grin HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "John Youles" j.youles@localhost wrote in message ... - Hide quoted text - - Show quoted text - I'm using A2000 on W98SE. I've exported some reports as a snapshot file with no problem. However, with some reports, it's magnified by a factor of two in each dimension, so only the top left quarter of each page appears in the snapshot file. Does anyone happen to know what might cause this ? Thanks. -- John Youles Reply address is j dot youles at ntlworld dot com -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "DavidS" wrote in message ... I have snap-shot viewer installed on server. An e-mail contains an attachment of this file type, i.e., Image.snp. For myself - [an administrator], I'm not having an issue viewing the image. For another user, when he opens the same e-mail file and attempts to open the attachment file the images is too small to be readable. It appears compressed. Using the Zoom feature doesn't help this person to be able to view the file. It appears the system opens the file for himself in a compressed mode - for myself, [the same file] it's readble. What can be causing this issue? Please advise, I'm at a loss to understand why and need to resolve this ASAP. |
#3
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SnapShot Viewer Image Compressed
I ALWAYS SEARCH GOOGLE FIRST. BUT - sometimes, finding the PROPER keywords
to locate the information isn't that easy! I FOUND THIS INFO USING GLOBAL SEARCH IN THE NEWSGROUP YESTERDAY PM - same one your referring to [before 3:20pm] - and this fixed the issue. Summary - Person had a label maker for the printer - and hence, resolution was compressed according to that default printer. When I selected a Laser printer - for documents - allset. [thank you too for responding back] "Stephen Lebans" wrote: If you need to resolve an issue ASAP then I would suggest you learn how to search GoogleGroups. Here is an older thread on this issue. While it deals with a report being magnified(enlarged), the issue and resolution are the same for your specific problem. The issue here is the resolution of the printer set as the Default for the system or the specific printer for the Report at the time the Snapshot was exported. You have set it to a higher resolution at the time the Report is exported and then to a lower resolution when you are viewing the Snapshot file. Try setting it to the same specific resolution in both instances. This only happens when its the same printer in both instances. The Snapshot viewer gets mixed up!grin HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "John Youles" j.youles@localhost wrote in message ... - Hide quoted text - - Show quoted text - I'm using A2000 on W98SE. I've exported some reports as a snapshot file with no problem. However, with some reports, it's magnified by a factor of two in each dimension, so only the top left quarter of each page appears in the snapshot file. Does anyone happen to know what might cause this ? Thanks. -- John Youles Reply address is j dot youles at ntlworld dot com -- HTH Stephen Lebans http://www.lebans.com Access Code, Tips and Tricks Please respond only to the newsgroups so everyone can benefit. "DavidS" wrote in message ... I have snap-shot viewer installed on server. An e-mail contains an attachment of this file type, i.e., Image.snp. For myself - [an administrator], I'm not having an issue viewing the image. For another user, when he opens the same e-mail file and attempts to open the attachment file the images is too small to be readable. It appears compressed. Using the Zoom feature doesn't help this person to be able to view the file. It appears the system opens the file for himself in a compressed mode - for myself, [the same file] it's readble. What can be causing this issue? Please advise, I'm at a loss to understand why and need to resolve this ASAP. |
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