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#1
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E-mail Display name is wrong
I am using Outlook as part of Office 2003 on a stand-alone PC operating with
Windows XP. When we transferred my contact database to Outlook, some errors occurred. Fixing them does not work. I can be sure the name is entered correctly in Outlook by using the fields in the name pop-up, and be sure the e-mail address is correct and the "File As" name are correct. But, if I try to add the person to a group, the old inaccurate information pops up, even after saving and rebooting the PC. It is so frustrating. If I print all fields, I can see the erroneous information in the field entitled "E-mail Display as" but I can't find any way to get to it to correct it. |
#2
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I'm sure your post makes sense to you, because you know what you did and
what you're seeing. But we don't, and it is simply impossible to decipher. Please repost in understandable detail. Here are some things that have no meaning to us: 1. "When we transferred my contact database to Outlook, some errors occurred." How exactly did you transfer data and what errors occurred? 2. "Fixing them does not work." What did you fix and how? What did not work? 3. "using the fields in the name pop-up." What is that? 4. "add the person to a group" What is a group? Outlook does not use groups. 5. "the old inaccurate information pops up" Which information and how do know it is old? -- Russ Valentine [MVP-Outlook] "Jane Nangle" Jane wrote in message ... I am using Outlook as part of Office 2003 on a stand-alone PC operating with Windows XP. When we transferred my contact database to Outlook, some errors occurred. Fixing them does not work. I can be sure the name is entered correctly in Outlook by using the fields in the name pop-up, and be sure the e-mail address is correct and the "File As" name are correct. But, if I try to add the person to a group, the old inaccurate information pops up, even after saving and rebooting the PC. It is so frustrating. If I print all fields, I can see the erroneous information in the field entitled "E-mail Display as" but I can't find any way to get to it to correct it. |
#4
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The "Email Display As" field is not of any real consequence. It is often
incorrect when you import Contacts. You can reset it to anything you want manually within the Contact Record. It sounds as if you need to clear your autocompletion cache to be rid of the incorrect addresses. Remove individual addresses from the autocompletion cache by highlighting the entry when presented in the suggested names list (use your arrow key to migrate to the entry) and then hitting your Delete key before you tab out of the field. If your autocomplete list contains only a single entry, use the directions he http://support.microsoft.com/default...b;en-us;289975 To clear the entire cache, follow the instructions he http://support.microsoft.com/default...;EN-US;Q287623 -- Russ Valentine [MVP-Outlook] "Jane A. Nangle" Jane A. wrote in message ... Sorry for the lack of computer-speak. I am a bit of a novice. I hope this helps. The "name pop-up" is a box that pops up when you enter a person's name as an Outlook Contact or Business Contact. It has a field for the title, first, middle, last and suffix. The word "distribution list" should have been used instead of "group." My computer installer imported into Outlook Business Contacts all information I had on 500 business contacts stored in ACT 6.0. I used First Act, a very ancient program, for personal contacts. Outlook Contacts would not import it. He exported it to a another format and then imported it to Contacts. I'm not sure of the exact way this was done, but it brought in some, but not all of the information. A great deal of the Contact entries had to be copied manually. Here are (hypothetically) examples of the problems that I am having: One e-mail address was accidentally typed " Of course, any mail sent there comes back because there is no .come address. However, the contact was included in a distribution list. before I found the error. When mail sent to the the contact via the distribution list was returned, I went to the contact page and corrected the e-mail address. I also went to the distribution list and deleted the contact. Later, after saving everything and rebooting, I tried to add the contact to the distribution list, but even though I selected the contact whose e-mail now reads , the address that shows up in the distribution list remains . This has happened with other contacts. Once something is memorized in a distribution list, it doesn't matter how many times you correct the information in the contact or business contact page, the distribution list remembers the old information. You can delete the contact from the distribution list. But if you ever try to add it again, it will have the old information. Another example. I added a Jane Smith, RN to the my business contacts. When I went to add her to a distribution list, it showed up "RN, Jane Smith " I deleted the contact from the distribution list and returned to the business contact for Jane Smith. I used the "Name" button to show all of the fields for the name (what I previously called the pop-up box) to make her first name Jane and her last name Smith and deleted all references to RN. Her e-mail address shows up as and her name is listed as Smith, Jane. I saved everything, exited Outlook, and then brought Outlook back up. Then when I went to add her to the distribution list again, it shows "RN, Jane Smith " I can't get rid of the "RN." Not only that, the default "E-mail Display as:" address name for many of my contacts is wrong. If I enter "Mr. and Mrs." in the top field of the address pop-up, "John" as first name "E" as middle initial and "Smith" as last name, the default list name is "Smith, John" but the default "E-mail Display" when I try to send a message to this contact is "and Smith ) A list of names in an e-mail list will have a bunch of listing at the top under "and Jones" "and Smith" and then it will begin with "Robert & Jane Jones" Is there any way at all to make the E-mail Display name say what I want it to say? Thanks for your help. "Russ Valentine [MVP-Outlook]" wrote: I'm sure your post makes sense to you, because you know what you did and what you're seeing. But we don't, and it is simply impossible to decipher. Please repost in understandable detail. Here are some things that have no meaning to us: 1. "When we transferred my contact database to Outlook, some errors occurred." How exactly did you transfer data and what errors occurred? 2. "Fixing them does not work." What did you fix and how? What did not work? 3. "using the fields in the name pop-up." What is that? 4. "add the person to a group" What is a group? Outlook does not use groups. 5. "the old inaccurate information pops up" Which information and how do know it is old? -- Russ Valentine [MVP-Outlook] "Jane Nangle" Jane wrote in message ... I am using Outlook as part of Office 2003 on a stand-alone PC operating with Windows XP. When we transferred my contact database to Outlook, some errors occurred. Fixing them does not work. I can be sure the name is entered correctly in Outlook by using the fields in the name pop-up, and be sure the e-mail address is correct and the "File As" name are correct. But, if I try to add the person to a group, the old inaccurate information pops up, even after saving and rebooting the PC. It is so frustrating. If I print all fields, I can see the erroneous information in the field entitled Display as" but I can't find any way to get to it to correct it. |
#5
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The "Email Display As" field is important to me. It is what shows up when I
print a list of e-mail addresses in a distribution list. Anyway, I tried everything you suggested, and the corrections worked exactly as the directions said they would, but... I still have the problem. For example, I used to include in a distribution list "Jane Jones" who was the President of XYZ corporation. I e-mailed her at ." After her term was over, I changed e-mail address to . The XYZ corporation asked me to send their e-mail without a name, just to XYZ Corporation at . Before I cleaned the catche, as directed, I removed both Jane Jones and the XYZ corporation from the distribution list. Then, after Outlook was back up and running, I added Jane Jones to the distribution list at . But when I tried to add XYZ corporation to the distribution list, it shows up Jane Jones . I still have all the problems with incorrect E-mail Display names that I had before I cleaned the catche. Any more suggestions? "Russ Valentine [MVP-Outlook]" wrote: The "Email Display As" field is not of any real consequence. It is often incorrect when you import Contacts. You can reset it to anything you want manually within the Contact Record. It sounds as if you need to clear your autocompletion cache to be rid of the incorrect addresses. Remove individual addresses from the autocompletion cache by highlighting the entry when presented in the suggested names list (use your arrow key to migrate to the entry) and then hitting your Delete key before you tab out of the field. If your autocomplete list contains only a single entry, use the directions he http://support.microsoft.com/default...b;en-us;289975 To clear the entire cache, follow the instructions he http://support.microsoft.com/default...;EN-US;Q287623 -- Russ Valentine [MVP-Outlook] "Jane A. Nangle" Jane A. wrote in message ... Sorry for the lack of computer-speak. I am a bit of a novice. I hope this helps. The "name pop-up" is a box that pops up when you enter a person's name as an Outlook Contact or Business Contact. It has a field for the title, first, middle, last and suffix. The word "distribution list" should have been used instead of "group." My computer installer imported into Outlook Business Contacts all information I had on 500 business contacts stored in ACT 6.0. I used First Act, a very ancient program, for personal contacts. Outlook Contacts would not import it. He exported it to a another format and then imported it to Contacts. I'm not sure of the exact way this was done, but it brought in some, but not all of the information. A great deal of the Contact entries had to be copied manually. Here are (hypothetically) examples of the problems that I am having: One e-mail address was accidentally typed " Of course, any mail sent there comes back because there is no .come address. However, the contact was included in a distribution list. before I found the error. When mail sent to the the contact via the distribution list was returned, I went to the contact page and corrected the e-mail address. I also went to the distribution list and deleted the contact. Later, after saving everything and rebooting, I tried to add the contact to the distribution list, but even though I selected the contact whose e-mail now reads , the address that shows up in the distribution list remains . This has happened with other contacts. Once something is memorized in a distribution list, it doesn't matter how many times you correct the information in the contact or business contact page, the distribution list remembers the old information. You can delete the contact from the distribution list. But if you ever try to add it again, it will have the old information. Another example. I added a Jane Smith, RN to the my business contacts. When I went to add her to a distribution list, it showed up "RN, Jane Smith " I deleted the contact from the distribution list and returned to the business contact for Jane Smith. I used the "Name" button to show all of the fields for the name (what I previously called the pop-up box) to make her first name Jane and her last name Smith and deleted all references to RN. Her e-mail address shows up as and her name is listed as Smith, Jane. I saved everything, exited Outlook, and then brought Outlook back up. Then when I went to add her to the distribution list again, it shows "RN, Jane Smith " I can't get rid of the "RN." Not only that, the default "E-mail Display as:" address name for many of my contacts is wrong. If I enter "Mr. and Mrs." in the top field of the address pop-up, "John" as first name "E" as middle initial and "Smith" as last name, the default list name is "Smith, John" but the default "E-mail Display" when I try to send a message to this contact is "and Smith ) A list of names in an e-mail list will have a bunch of listing at the top under "and Jones" "and Smith" and then it will begin with "Robert & Jane Jones" Is there any way at all to make the E-mail Display name say what I want it to say? Thanks for your help. "Russ Valentine [MVP-Outlook]" wrote: I'm sure your post makes sense to you, because you know what you did and what you're seeing. But we don't, and it is simply impossible to decipher. Please repost in understandable detail. Here are some things that have no meaning to us: 1. "When we transferred my contact database to Outlook, some errors occurred." How exactly did you transfer data and what errors occurred? 2. "Fixing them does not work." What did you fix and how? What did not work? 3. "using the fields in the name pop-up." What is that? 4. "add the person to a group" What is a group? Outlook does not use groups. 5. "the old inaccurate information pops up" Which information and how do know it is old? -- Russ Valentine [MVP-Outlook] "Jane Nangle" Jane wrote in message ... I am using Outlook as part of Office 2003 on a stand-alone PC operating with Windows XP. When we transferred my contact database to Outlook, some errors occurred. Fixing them does not work. I can be sure the name is entered correctly in Outlook by using the fields in the name pop-up, and be sure the e-mail address is correct and the "File As" name are correct. But, if I try to add the person to a group, the old inaccurate information pops up, even after saving and rebooting the PC. It is so frustrating. If I print all fields, I can see the erroneous information in the field entitled Display as" but I can't find any way to get to it to correct it. |
#6
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No, because it is not clear what you are doing.
Provide precise steps on how you are entering the email addresses and where they actually reside. If you are using a Distribution List, then there are no solutions. DL's do not work reliably and will not update. -- Russ Valentine [MVP-Outlook] "Jane A. Nangle" wrote in message ... The "Email Display As" field is important to me. It is what shows up when I print a list of e-mail addresses in a distribution list. Anyway, I tried everything you suggested, and the corrections worked exactly as the directions said they would, but... I still have the problem. For example, I used to include in a distribution list "Jane Jones" who was the President of XYZ corporation. I e-mailed her at ." After her term was over, I changed e-mail address to . The XYZ corporation asked me to send their e-mail without a name, just to XYZ Corporation at . Before I cleaned the catche, as directed, I removed both Jane Jones and the XYZ corporation from the distribution list. Then, after Outlook was back up and running, I added Jane Jones to the distribution list at . But when I tried to add XYZ corporation to the distribution list, it shows up Jane Jones . I still have all the problems with incorrect E-mail Display names that I had before I cleaned the catche. Any more suggestions? "Russ Valentine [MVP-Outlook]" wrote: The "Email Display As" field is not of any real consequence. It is often incorrect when you import Contacts. You can reset it to anything you want manually within the Contact Record. It sounds as if you need to clear your autocompletion cache to be rid of the incorrect addresses. Remove individual addresses from the autocompletion cache by highlighting the entry when presented in the suggested names list (use your arrow key to migrate to the entry) and then hitting your Delete key before you tab out of the field. If your autocomplete list contains only a single entry, use the directions he http://support.microsoft.com/default...b;en-us;289975 To clear the entire cache, follow the instructions he http://support.microsoft.com/default...;EN-US;Q287623 -- Russ Valentine [MVP-Outlook] "Jane A. Nangle" Jane A. wrote in message ... Sorry for the lack of computer-speak. I am a bit of a novice. I hope this helps. The "name pop-up" is a box that pops up when you enter a person's name as an Outlook Contact or Business Contact. It has a field for the title, first, middle, last and suffix. The word "distribution list" should have been used instead of "group." My computer installer imported into Outlook Business Contacts all information I had on 500 business contacts stored in ACT 6.0. I used First Act, a very ancient program, for personal contacts. Outlook Contacts would not import it. He exported it to a another format and then imported it to Contacts. I'm not sure of the exact way this was done, but it brought in some, but not all of the information. A great deal of the Contact entries had to be copied manually. Here are (hypothetically) examples of the problems that I am having: One e-mail address was accidentally typed " Of course, any mail sent there comes back because there is no .come address. However, the contact was included in a distribution list. before I found the error. When mail sent to the the contact via the distribution list was returned, I went to the contact page and corrected the e-mail address. I also went to the distribution list and deleted the contact. Later, after saving everything and rebooting, I tried to add the contact to the distribution list, but even though I selected the contact whose now reads , the address that shows up in the distribution list remains . This has happened with other contacts. Once something is memorized in a distribution list, it doesn't matter how many times you correct the information in the contact or business contact page, the distribution list remembers the old information. You can delete the contact from the distribution list. But if you ever try to add it again, it will have the old information. Another example. I added a Jane Smith, RN to the my business contacts. When I went to add her to a distribution list, it showed up "RN, Jane Smith " I deleted the contact from the distribution list and returned to the business contact for Jane Smith. I used the "Name" button to show all of the fields for the name (what I previously called the pop-up box) to make her first name Jane and her last name Smith and deleted all references to RN. Her e-mail address shows up as and her name is listed as Smith, Jane. I saved everything, exited Outlook, and then brought Outlook back up. Then when I went to add her to the distribution list again, it shows "RN, Jane Smith " I can't get rid of the "RN." Not only that, the default "E-mail Display as:" address name for many of my contacts is wrong. If I enter "Mr. and Mrs." in the top field of the address pop-up, "John" as first name "E" as middle initial and "Smith" as last name, the default list name is "Smith, John" but the default "E-mail Display" when I try to send a message to this contact is "and Smith ) A list of names in an e-mail list will have a bunch of listing at the top under "and Jones" "and Smith" and then it will begin with "Robert & Jane Jones" Is there any way at all to make the E-mail Display name say what I want it to say? Thanks for your help. "Russ Valentine [MVP-Outlook]" wrote: I'm sure your post makes sense to you, because you know what you did and what you're seeing. But we don't, and it is simply impossible to decipher. Please repost in understandable detail. Here are some things that have no meaning to us: 1. "When we transferred my contact database to Outlook, some errors occurred." How exactly did you transfer data and what errors occurred? 2. "Fixing them does not work." What did you fix and how? What did not work? 3. "using the fields in the name pop-up." What is that? 4. "add the person to a group" What is a group? Outlook does not use groups. 5. "the old inaccurate information pops up" Which information and how do know it is old? -- Russ Valentine [MVP-Outlook] "Jane Nangle" Jane wrote in message ... I am using Outlook as part of Office 2003 on a stand-alone PC operating with Windows XP. When we transferred my contact database to Outlook, some errors occurred. Fixing them does not work. I can be sure the name is entered correctly in Outlook by using the fields in the name pop-up, and be sure the e-mail address is correct and the "File As" name are correct. But, if I try to add the person to a group, the old inaccurate information pops up, even after saving and rebooting the PC. It is so frustrating. If I all fields, I can see the erroneous information in the field entitled Display as" but I can't find any way to get to it to correct it. |
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