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Can't Access my 2003 Professional
Well, that may or may not necessarily be true ... here's
my problem ... Installed Office 2003 Professional ... went through the setup, it said it was fully installed ... One thing I noted is that there is no 2003 Office icon on my screen ... don't know if that's an issue ... So I go into the start menu, find the office listing there and up pops a listing of the various Office programs (Word, Powerpoint, etc.) ... When I click on one of them to run them, a box pops up momentarily telling me it's preparing setup ... then that disappears and up pops a larger box entitled "Microsoft Office 2003 Setup" ... underneath that the heading "Microsoft Office Standard Edition 2003" ... OK, there's my first issue ... why is it saying "Standard Edition" when I installed Professional? Below that is blank fields asking for your name, initials, organization and the product key (which was successfully entered upon initial install). Well, I type in my name ... then I type in the product key - the same one on the inside of the CD box that the Office 2003 disk came in (which also worked to activate Office 2003 initially) ... and it tells me it's not a valid product key ... this is followed by whatever application (Word, Excel, etc.) closing up immediately. In other words, Office is supposedly installed but I can't use it ... Help! |
#2
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Can't Access my 2003 Professional
Well, that may or may not necessarily be true ... here's my problem ... Installed Office 2003 Professional ... went through the setup, it said it was fully installed ... One thing I noted is that there is no 2003 Office icon on my screen ... don't know if that's an issue ... So I go into the start menu, find the office listing there and up pops a listing of the various Office programs (Word, Powerpoint, etc.) ... When I click on one of them to run them, a box pops up momentarily telling me it's preparing setup ... then that disappears and up pops a larger box entitled "Microsoft Office 2003 Setup" ... underneath that the heading "Microsoft Office Standard Edition 2003" ... OK, there's my first issue ... why is it saying "Standard Edition" when I installed Professional? Below that is blank fields asking for your name, initials, organization and the product key (which was successfully entered upon initial install). Well, I type in my name ... then I type in the product key - the same one on the inside of the CD box that the Office 2003 disk came in (which also worked to activate Office 2003 initially) ... and it tells me it's not a valid product key ... this is followed by whatever application (Word, Excel, etc.) closing up immediately. In other words, Office is supposedly installed but I can't use it ... Help! Hello, I would advise you to go to the Windows update site and scan for virus and install all the latest updates, try this also for Office. This is a very strange behavior (smells little bit like Sasser virus) -- Kindest regards, Vincent Schouten - Technical Support Specialist - Microsoft Services This posting is provided "AS IS" with no warranties, and confers no rights. Go to http://www.microsoft.com/protect and follow instructions today! |
#3
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Can't Access my 2003 Professional
Michael,
Try this link: http://www.support.microsoft.com/?kbid=836178 "Invalid product key error message when you start an Office 2003 program after you install Office Professional Edition 2003" This link was also on the latest Office Newsletter. |
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