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#1
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Cannot edit a contact's email address
I'm hoping someone can help me solve this problem. I've scoured the
internet for similar postings and only found one report of this problem. However, the solution was not stated. I'll be as specific as I can about the problem. Problem Description: ==================== Using MS Outlook 2003, I cannot edit a contact's email address in their contact record. It seems that all fields but the email field are editable, but the email field is locked for some reason. IMPORTANT: This is NOT happening in an email composition. This is happening in the Contact record. Steps to reproduce the problem: Scenario: Your friend has changed jobs and has given you her new email address. Open Outlook, go to her contact record and change the existing email address with the new one. ============================ Action: Open MS Office Outlook 2003 Response: Microsoft Exchange Server Window appears. No server name is listed (this is run on my laptop to access POP mail accounts only). My name appears in the "Mailbox" field. "Check Names" button is disabled Action: Click "Ok" button Response: Outlook opens successfully. In the folder list navigation bar on the left, "Contacts" are listed under both "Personal Folders" and "Archive Folders". Action: Click on "Contacts" under the "Personal Folders" directory in the Folder List Response: Contacts appear in a grid format in the right-half of the screen with fields as columns. Action: Scroll till you see the row representing your friend's contact record and click on the E-mail cell on that record. Response: The cursor blinks in the E-mail cell for the contact Action: Try to type something in the E-mail cell. Response: No Change. No text is entered, but cursor continues to blink. The field is locked Scenario 2: Try to edit the value in the contact window: ================================================== = Action: Double-click on the contact row for your friend's contact Response: A new Contact Card window opens for your friend. You can see the old email address in the E-mail field. Action: Click on the field labeled "E-mail..." and try to enter text or type over existing text. Response: The field is editable and you can enter the new email address BUT... Action: hit Enter Response: Nothing happens. The cursor stays in the e-mail field. Action: Hit Tab Response: The field is now completely blank!!! NOTE: As you type, the field attempts to auto-complete the email address with other email addresses you have stored (from where? from the windows address book?) Other interesting nuances on the problem: ================================ 1. in an open contact window, there is a 'phone book' button just to the right of the email field. Clicking on this opens up a new address book window. 2. Click on a contact then click on the "Ok" button at the bottom of the address book window. .... You get the following error message: "An Outlook Address Book entry cannot be used as an email address in a contact." Can anyone help me figure out how to fix this so I can edit email addresses? Thanks in Advance, J |
#2
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Cannot edit a contact's email address
The most immediate question is why you are getting a prompt for Exchange
server if you are not using Exchange. Convince me you configured your Outlook profile correctly and tell me how you did so. -- Russ Valentine [MVP-Outlook] wrote in message ups.com... I'm hoping someone can help me solve this problem. I've scoured the internet for similar postings and only found one report of this problem. However, the solution was not stated. I'll be as specific as I can about the problem. Problem Description: ==================== Using MS Outlook 2003, I cannot edit a contact's email address in their contact record. It seems that all fields but the email field are editable, but the email field is locked for some reason. IMPORTANT: This is NOT happening in an email composition. This is happening in the Contact record. Steps to reproduce the problem: Scenario: Your friend has changed jobs and has given you her new email address. Open Outlook, go to her contact record and change the existing email address with the new one. ============================ Action: Open MS Office Outlook 2003 Response: Microsoft Exchange Server Window appears. No server name is listed (this is run on my laptop to access POP mail accounts only). My name appears in the "Mailbox" field. "Check Names" button is disabled Action: Click "Ok" button Response: Outlook opens successfully. In the folder list navigation bar on the left, "Contacts" are listed under both "Personal Folders" and "Archive Folders". Action: Click on "Contacts" under the "Personal Folders" directory in the Folder List Response: Contacts appear in a grid format in the right-half of the screen with fields as columns. Action: Scroll till you see the row representing your friend's contact record and click on the E-mail cell on that record. Response: The cursor blinks in the E-mail cell for the contact Action: Try to type something in the E-mail cell. Response: No Change. No text is entered, but cursor continues to blink. The field is locked Scenario 2: Try to edit the value in the contact window: ================================================== = Action: Double-click on the contact row for your friend's contact Response: A new Contact Card window opens for your friend. You can see the old email address in the E-mail field. Action: Click on the field labeled "E-mail..." and try to enter text or type over existing text. Response: The field is editable and you can enter the new email address BUT... Action: hit Enter Response: Nothing happens. The cursor stays in the e-mail field. Action: Hit Tab Response: The field is now completely blank!!! NOTE: As you type, the field attempts to auto-complete the email address with other email addresses you have stored (from where? from the windows address book?) Other interesting nuances on the problem: ================================ 1. in an open contact window, there is a 'phone book' button just to the right of the email field. Clicking on this opens up a new address book window. 2. Click on a contact then click on the "Ok" button at the bottom of the address book window. ... You get the following error message: "An Outlook Address Book entry cannot be used as an email address in a contact." Can anyone help me figure out how to fix this so I can edit email addresses? Thanks in Advance, J |
#3
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Cannot edit a contact's email address
Good question. I didn't configure it.
I'll try to answer your question. If by outlook profile, you mean mail account settings, here's what I have: Action: Tools==Email Accounts... Select "View or change existing e-mail accounts" then Click "Next" Result: two entris show up. One for POP and one for Microsoft Exchange Server. Double clicking on the Exchange server shows a new dialog. The user name is my name and the field for "Microsoft Exchange Server" is blank. "Use Cached Exchange mode" is not selected. Hope that helps. On Dec 7, 8:57 pm, "Russ Valentine [MVP-Outlook]" wrote: The most immediate question is why you are getting a prompt for Exchange server if you are not using Exchange. Convince me you configured your Outlook profile correctly and tell me how you did so. -- Russ Valentine wrote in oglegroups.com... I'm hoping someone can help me solve this problem. I've scoured the internet for similar postings and only found one report of this problem. However, the solution was not stated. I'll be as specific as I can about the problem. Problem Description: ==================== Using MS Outlook 2003, I cannot edit a contact's email address in their contact record. It seems that all fields but the email field are editable, but the email field is locked for some reason. IMPORTANT: This is NOT happening in an email composition. This is happening in the Contact record. Steps to reproduce the problem: Scenario: Your friend has changed jobs and has given you her new email address. Open Outlook, go to her contact record and change the existing email address with the new one. ============================ Action: Open MS Office Outlook 2003 Response: Microsoft Exchange Server Window appears. No server name is listed (this is run on my laptop to access POP mail accounts only). My name appears in the "Mailbox" field. "Check Names" button is disabled Action: Click "Ok" button Response: Outlook opens successfully. In the folder list navigation bar on the left, "Contacts" are listed under both "Personal Folders" and "Archive Folders". Action: Click on "Contacts" under the "Personal Folders" directory in the Folder List Response: Contacts appear in a grid format in the right-half of the screen with fields as columns. Action: Scroll till you see the row representing your friend's contact record and click on the E-mail cell on that record. Response: The cursor blinks in the E-mail cell for the contact Action: Try to type something in the E-mail cell. Response: No Change. No text is entered, but cursor continues to blink. The field is locked Scenario 2: Try to edit the value in the contact window: ================================================== = Action: Double-click on the contact row for your friend's contact Response: A new Contact Card window opens for your friend. You can see the old email address in the E-mail field. Action: Click on the field labeled "E-mail..." and try to enter text or type over existing text. Response: The field is editable and you can enter the new email address BUT... Action: hit Enter Response: Nothing happens. The cursor stays in the e-mail field. Action: Hit Tab Response: The field is now completely blank!!! NOTE: As you type, the field attempts to auto-complete the email address with other email addresses you have stored (from where? from the windows address book?) Other interesting nuances on the problem: ================================ 1. in an open contact window, there is a 'phone book' button just to the right of the email field. Clicking on this opens up a new address book window. 2. Click on a contact then click on the "Ok" button at the bottom of the address book window. ... You get the following error message: "An Outlook Address Book entry cannot be used as an email address in a contact." Can anyone help me figure out how to fix this so I can edit email addresses? Thanks in Advance, J |
#4
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Cannot edit a contact's email address
I lied previously. I worked on a project where I had to use an email
account they gave me on their internal exchange server while also using my POP mail account. Seems that even after uninstalling/reinstalling outlook, these settings remained intact. |
#5
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Cannot edit a contact's email address
So why don't you create a new profile with the correct transport? You can't
launch a profile that contains an Exchange account without connecting to Exchange server. -- Russ Valentine [MVP-Outlook] wrote in message ps.com... I lied previously. I worked on a project where I had to use an email account they gave me on their internal exchange server while also using my POP mail account. Seems that even after uninstalling/reinstalling outlook, these settings remained intact. |
#6
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Cannot edit a contact's email address
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#7
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Cannot edit a contact's email address
Brian and Russ,
I removed the Exchange server entry and now I can edit email addresses. But only in the contact card window. Not from the contact grid. So, looks like I'm getting closer. Can someone explain why having the exchange server information in the profile prevented me from editing email addresses and nothing else? Thanks for the help so far. Joe On Dec 8, 9:13 am, "Brian Tillman" wrote: wrote: I lied previously. I worked on a project where I had to use an email account they gave me on their internal exchange server while also using my POP mail account. Seems that even after uninstalling/reinstalling outlook, these settings remained intact.Or, instead of a new mail profile, just remove the Exchange account from the existing one. -- Brian Tillman |
#8
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Cannot edit a contact's email address
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#9
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Cannot edit a contact's email address
I've seen cases where I can't even remove the Exchange account from the
profile because it keeps trying to find the Exchange Server just by opening the profile from CP Mail... -- Russ Valentine [MVP-Outlook] "Brian Tillman" wrote in message ... wrote: I lied previously. I worked on a project where I had to use an email account they gave me on their internal exchange server while also using my POP mail account. Seems that even after uninstalling/reinstalling outlook, these settings remained intact. Or, instead of a new mail profile, just remove the Exchange account from the existing one. -- Brian Tillman |
#10
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Cannot edit a contact's email address
Hi Brian,
Sorry for the confusion. The grid I refer to appears to the right of the navigation bar when you select contacts. It looks like a spreadsheet almost. In the original thread, I referred to it in the following passage: "Action: Click on "Contacts" under the "Personal Folders" directory in the Folder List Response: Contacts appear in a grid format in the right-half of the screen with fields as columns. " In this screen, the email field is uneditable still. On Dec 8, 1:45 pm, "Brian Tillman" wrote: wrote: I removed the Exchange server entry and now I can edit email addresses. But only in the contact card window. Not from the contact grid. So, looks like I'm getting closer.What the heck is a "contact grid"? Can someone explain why having the exchange server information in the profile prevented me from editing email addresses and nothing else?Having a reference to a non-existent Exchange server could have a number of side-effects. -- Brian Tillman |
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