A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » Contacts
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

How to make the Global Address List available in Outlook Address B



 
 
Thread Tools Display Modes
  #1  
Old June 2nd, 2009, 09:31 PM posted to microsoft.public.outlook.contacts
Jeremy Sage
external usenet poster
 
Posts: 7
Default How to make the Global Address List available in Outlook Address B

Apologies because I know this is a problem of my own making but I am really
struggling to resolve it.

On my main client PC, the Global Address List is just not available in my
Outlook Address Book. If I log on to another client then it is there. There
does not seem to be any means of adding it via the Tools - Options menu in
the Address Book or through the main Tools - Email accounts... - Add new
directory or address book menu.

Unfortunately, I think I actually removed it several months ago whilst
trying to follow a tutorial on Outlook, thinking that I do not really use the
Global Address List and I could always add it again later. Unfortunately, now
I need it I cannot remember how I removed it or how to find the tutorial I
was following.

I am running Outlook 2003 on Vista Pro and Exchange on SBS (2003?).

Any help greatly appreciated and apologies for my stupidity.

TIA.
  #3  
Old June 3rd, 2009, 02:07 AM posted to microsoft.public.outlook.contacts
Diane Poremsky [MVP]
external usenet poster
 
Posts: 17,338
Default How to make the Global Address List available in Outlook Address B

Control panel, Mail - remove the exchange acct and re-add it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Jeremy Sage" Jeremy am wrote in message
...
Apologies because I know this is a problem of my own making but I am
really
struggling to resolve it.

On my main client PC, the Global Address List is just not available in my
Outlook Address Book. If I log on to another client then it is there.
There
does not seem to be any means of adding it via the Tools - Options menu in
the Address Book or through the main Tools - Email accounts... - Add new
directory or address book menu.

Unfortunately, I think I actually removed it several months ago whilst
trying to follow a tutorial on Outlook, thinking that I do not really use
the
Global Address List and I could always add it again later. Unfortunately,
now
I need it I cannot remember how I removed it or how to find the tutorial I
was following.

I am running Outlook 2003 on Vista Pro and Exchange on SBS (2003?).

Any help greatly appreciated and apologies for my stupidity.

TIA.


  #4  
Old June 3rd, 2009, 10:36 AM posted to microsoft.public.outlook.contacts
Jeremy Sage
external usenet poster
 
Posts: 7
Default How to make the Global Address List available in Outlook Addre

"Diane Poremsky [MVP]" wrote:

Control panel, Mail - remove the exchange acct and re-add it.


Thanks for the reply. I have tried this (copying all the settings from a
client that works OK) but I get an error when trying to start Outlook saying:
"Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
The set of folders could not be opened. The server is not available. Contact
your administrator if this condition persists."

I did notice in the email accounts that under "Deliver new e-mail to the
following location:" I cannot select the mailbox, I only have options for
Private Folders and Archive Folders. I suspect this may be the problem (or at
least associated with it) but I can't see where I can change it. I did not
choose the "New Outlook Data File..." because I assume that I don't actually
want to create a new file, just use the exchange mailbox.

Can you help restablishing the Exchange account?

Thanks in advance.

  #6  
Old June 3rd, 2009, 01:55 PM posted to microsoft.public.outlook.contacts
Jeremy Sage
external usenet poster
 
Posts: 7
Default How to make the Global Address List available in Outlook Addre



"Brian Tillman [MVP - Outlook]" wrote:


Do you perhaps have a firewall on that PC blocking access to the server? This
really is a problem for your local IT support people.
--
Brian Tillman [MVP-Outlook]



The connection to the server is fine and although there is a firewall, I
can't imagine how this would be causing the problem. Outlook was running
perfectly OK (just no GAL in the address book); I removed and added the
Exchange account (as per the earlier post) and now I have the error message.

All I want to do is reinstate the GAL. Am I being too ambitious? Do I really
need an IT department or Exchange Administrator (as per earlier post) to do
that?

Please, please can someone help me do this. I thought there may have been a
relatively straightforward solution but I will try whatever it takes to
resolve it.

TIA

  #7  
Old June 3rd, 2009, 03:56 PM posted to microsoft.public.outlook.contacts
Diane Poremsky [MVP]
external usenet poster
 
Posts: 17,338
Default How to make the Global Address List available in Outlook Addre

This means you are not connecting to the exchange server. Are you sure you
have the correct account/server information? Did your name resolve when you
set up the account? Is a firewall enabled on the computer?

See http://support.microsoft.com/kb/897716 if using ISA firewall.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Jeremy Sage" Jeremy am wrote in message
...
"Diane Poremsky [MVP]" wrote:

Control panel, Mail - remove the exchange acct and re-add it.


Thanks for the reply. I have tried this (copying all the settings from a
client that works OK) but I get an error when trying to start Outlook
saying:
"Cannot start Microsoft Office Outlook. Unable to open the Outlook window.
The set of folders could not be opened. The server is not available.
Contact
your administrator if this condition persists."

I did notice in the email accounts that under "Deliver new e-mail to the
following location:" I cannot select the mailbox, I only have options for
Private Folders and Archive Folders. I suspect this may be the problem (or
at
least associated with it) but I can't see where I can change it. I did not
choose the "New Outlook Data File..." because I assume that I don't
actually
want to create a new file, just use the exchange mailbox.

Can you help restablishing the Exchange account?

Thanks in advance.

  #8  
Old June 3rd, 2009, 04:53 PM posted to microsoft.public.outlook.contacts
Jeremy Sage
external usenet poster
 
Posts: 7
Default How to make the Global Address List available in Outlook Addre


"Diane Poremsky [MVP]" wrote:

This means you are not connecting to the exchange server. Are you sure you
have the correct account/server information? Did your name resolve when you
set up the account? Is a firewall enabled on the computer?

See http://support.microsoft.com/kb/897716 if using ISA firewall.


The server & account information I am sure is correct and is identical to
that used on another client which is working perfectly. When I enter the
username it resolves and shows the full name underlined.

As far as I know we are not using ISA. The client has Windows Firewall and
as a test I set Outlook as an exception but still the same error. However,
all was working fine before I removed and added the Exchange account; then 2
minutes later not - I would have thought that if it was firewall problems it
would have never worked in the first place.

I am wondering whether it is because I am set up as a mobile user and often
use Outlook offline. Could it be being selective in when it is actually
trying to connect to the server?

Please let me know if there is anything I can try.

  #10  
Old June 3rd, 2009, 06:37 PM posted to microsoft.public.outlook.contacts
Diane Poremsky [MVP]
external usenet poster
 
Posts: 17,338
Default How to make the Global Address List available in Outlook Addre

Is outlook online now? That is a requirement. (If you are using RPC over
HTTP outside the network its harder to configure too.)

Go into the account - tools, accounts - select the acct and click Change
then More settings. Is outlook set to use offline or cached?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Jeremy Sage" Jeremy am wrote in message
...

"Diane Poremsky [MVP]" wrote:

This means you are not connecting to the exchange server. Are you sure
you
have the correct account/server information? Did your name resolve when
you
set up the account? Is a firewall enabled on the computer?

See
http://support.microsoft.com/kb/897716 if using ISA firewall.


The server & account information I am sure is correct and is identical to
that used on another client which is working perfectly. When I enter the
username it resolves and shows the full name underlined.

As far as I know we are not using ISA. The client has Windows Firewall and
as a test I set Outlook as an exception but still the same error. However,
all was working fine before I removed and added the Exchange account; then
2
minutes later not - I would have thought that if it was firewall problems
it
would have never worked in the first place.

I am wondering whether it is because I am set up as a mobile user and
often
use Outlook offline. Could it be being selective in when it is actually
trying to connect to the server?

Please let me know if there is anything I can try.

 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 05:49 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.