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Getting sick of Office 2007 fatal errors...



 
 
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  #1  
Old May 15th, 2010, 02:48 AM posted to microsoft.public.office.misc
Federico
external usenet poster
 
Posts: 9
Default Getting sick of Office 2007 fatal errors...

Every so often MSWord 11 or Excel or PPoint dies upon starting the app.
I have a legit Office 07 Ultimate version, installed in a new PC with Vista
x64. Initially I decided to upgrade to Windows 7, but frequent freezes
continue to happen. All products are updated. Usually the killer is the **
ntdll.dll ** module.

Any MS brilliant idea? This is my last error event:

Log Name: Application
Source: Application Error
Date: 5/14/2010 8:36:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Home-PC
Description:
Faulting application name: WINWORD.EXE, version: 12.0.6514.5000, time stamp:
0x4a89d533
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00043eb6
Faulting process id: 0xf68
Faulting application start time: 0x01caf3cf0b971b73
Faulting application path: C:\Program Files (x86)\Microsoft
Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 49a07d58-5fc2-11df-98dc-00248ca9f75c
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2010-05-15T01:36:31.000000000Z" /
EventRecordID11340/EventRecordID
ChannelApplication/Channel
ComputerHome-PC/Computer
Security /
/System
EventData
DataWINWORD.EXE/Data
Data12.0.6514.5000/Data
Data4a89d533/Data
Datantdll.dll/Data
Data6.1.7600.16385/Data
Data4a5bdb3b/Data
Datac0000005/Data
Data00043eb6/Data
Dataf68/Data
Data01caf3cf0b971b73/Data
DataC:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE/Data
DataC:\Windows\SysWOW64\ntdll.dll/Data
Data49a07d58-5fc2-11df-98dc-00248ca9f75c/Data
/EventData
/Event
  #2  
Old May 15th, 2010, 03:03 AM posted to microsoft.public.office.misc
Federico
external usenet poster
 
Posts: 9
Default Getting sick of Office 2007 fatal errors...

Perhaps the adobe PDF COM add-in... will try to disable it

"Federico" wrote:

Every so often MSWord 11 or Excel or PPoint dies upon starting the app.
I have a legit Office 07 Ultimate version, installed in a new PC with Vista
x64. Initially I decided to upgrade to Windows 7, but frequent freezes
continue to happen. All products are updated. Usually the killer is the **
ntdll.dll ** module.

Any MS brilliant idea? This is my last error event:

Log Name: Application
Source: Application Error
Date: 5/14/2010 8:36:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Home-PC
Description:
Faulting application name: WINWORD.EXE, version: 12.0.6514.5000, time stamp:
0x4a89d533
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00043eb6
Faulting process id: 0xf68
Faulting application start time: 0x01caf3cf0b971b73
Faulting application path: C:\Program Files (x86)\Microsoft
Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 49a07d58-5fc2-11df-98dc-00248ca9f75c
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2010-05-15T01:36:31.000000000Z" /
EventRecordID11340/EventRecordID
ChannelApplication/Channel
ComputerHome-PC/Computer
Security /
/System
EventData
DataWINWORD.EXE/Data
Data12.0.6514.5000/Data
Data4a89d533/Data
Datantdll.dll/Data
Data6.1.7600.16385/Data
Data4a5bdb3b/Data
Datac0000005/Data
Data00043eb6/Data
Dataf68/Data
Data01caf3cf0b971b73/Data
DataC:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE/Data
DataC:\Windows\SysWOW64\ntdll.dll/Data
Data49a07d58-5fc2-11df-98dc-00248ca9f75c/Data
/EventData
/Event

 




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