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#1
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Remove Hidden Data tool will not install
Windows 2000 SP4, Office 2003, RHD 1.1
Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom |
#2
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The RHD utility was designed for Word 2002/2003. I'm surprised it
allowed you to install it. You should have encountered a message along the lines of "Incorrect version". Do you have another version of Office installed? In any event, it can't be used with Office 2000. -- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... Windows 2000 SP4, Office 2003, RHD 1.1 Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom |
#3
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Possibly a permissions issue? Try installing as the Administrator.
Tom Ker wrote: Windows 2000 SP4, Office 2003, RHD 1.1 Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom |
#4
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Beth,
Please reread my OP. Windows 2000 SP4 with Office 2003 In any event, it can't be used with Office 2000. "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... Windows 2000 SP4, Office 2003, RHD 1.1 Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom |
#5
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Of course, I assumed you have to be an admin to install software. I tried
using my domain admin ID to install it. When that failed I put the user in the local admin group and tried it. That failed, too. I did not try using the built-in administrator ID, though. "Bob I" wrote in message ... Possibly a permissions issue? Try installing as the Administrator. |
#6
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Whoops! Sorry Tom, I saw "2000" and missed the "Windows" part. (Guess
that explains why I couldn't figure out why it allowed you to install in the first place. lol) I'm not sure why you are unable to install it since the installation is fairly simple. Did you disable your virus scanner and exit all applications? What is the exact error message you are encountering? Do you have any applications from a previous version of Office installed? -- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... Beth, Please reread my OP. Windows 2000 SP4 with Office 2003 In any event, it can't be used with Office 2000. |
#7
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"Beth Melton" wrote in message ... Did you disable your virus scanner and exit all applications? What is the exact error message you are encountering? Do you have any applications from a previous version of Office installed? Yes, I did disable the virus scanner and exited everything else. This is an upgrade installation from Office 2000 to Office 2003. The upgrade removed all the previous versions. The message is so generic it's lame. All it says is there's a problem and I should try reinstalling. This PC does have something unique, though. He's got a customized AutoExec macro running in Word to display a small departmental menu. Does RHD update the AutoExec during a normal install? Could that be stopping it? Thanks, Tom |
#8
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When Word it does utilize an AutoExec macro which adds "rhd.dot" as a
global template (all it contains is a customized menu bar which integrates the Remove Hidden Data command under the File menu. So since you previously indicated you encounter the error when you start an Office app I'd say the actual installation was successful but you're encountering the error when it attempts to manually add the global template. I'm happy to try and troubleshoot this issue with you but it make take a day or so to determine the underlying problem. First verify you have "rhd.dot" is located in: C:\Program Files\Microsoft Office\Remove Hidden Data Tool I'm not 100% certain but I suspect this location is hard coded in the DLL. If the file is present then see what happens if you manually load it: - Go to Tools/Templates and Add-ins - Click the "Add..." command - Navigate to the folder for "rhd.dot" and select it Then open a document and try using the File/Remove Hidden Data command. Let me know what you encounter and we'll go from there. :-) -- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... This PC does have something unique, though. He's got a customized AutoExec macro running in Word to display a small departmental menu. Does RHD update the AutoExec during a normal install? Could that be stopping it? Thanks, Tom |
#9
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Hi Tom,
In addition to Beth's comments you can run the tool from a command line in Start=Run. More information on that is in the Readme .htm file in drive:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm If you have Winzip (or equivalent) you can right click on the RHDTool.exe download and choose 'open with Winzip' and inside that archive open RHD.CAB to get to the .htm readme file and manually extract the files. Are you using U.S. English (1033) as the default on your system? Have you installed Service Pack 1 on Office 2003? ====== "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... Windows 2000 SP4, Office 2003, RHD 1.1 Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* Office 2003 Editions explained http://www.microsoft.com/uk/office/editions.mspx |
#10
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I'm having the same trouble. I get a popup that says "An error occurred
while trying to launch the Remove Hidden Data Tool. Try reinstalling." only when I start Word. Virus and everything is also exited. I have the 2 auto exec files in the add-in, but it does not install the add-in rhd.dot. After I add it manually, it doesn't remain once I click "OK" and finalize installation of the .dot Another thing that I notice: I am unable to add the command "Remove Hidden Data..." in the file menu - because it doesn't even appear as an option in the command list. I think that this problem is ultimately related to this issue. "Bob Buckland ?:-)" wrote: Hi Tom, In addition to Beth's comments you can run the tool from a command line in Start=Run. More information on that is in the Readme .htm file in drive:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm If you have Winzip (or equivalent) you can right click on the RHDTool.exe download and choose 'open with Winzip' and inside that archive open RHD.CAB to get to the .htm readme file and manually extract the files. Are you using U.S. English (1033) as the default on your system? Have you installed Service Pack 1 on Office 2003? ====== "Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message ... Windows 2000 SP4, Office 2003, RHD 1.1 Any known reasons why the RHD tool won't install properly on this system? When I open an Office product after attempting to install the tool I get the message that it did not install correctly and I should try again. It never works. Thanks, Tom -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* Office 2003 Editions explained http://www.microsoft.com/uk/office/editions.mspx |
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