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#1
April 26th, 2004, 11:49 PM
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I have been talking with the guys from the IT department
and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ------- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . 
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#2
April 27th, 2004, 12:15 AM
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Is your normal.dot template stored in a folder which is marked "read-only?"
Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ------- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . .
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#3
April 29th, 2004, 04:21 AM
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I have gone through with the guys from IT and have had a
look at all the files and folders where the normal.dot lives and none of them are read-only. The auto-text entries are still working every second or third day, this is driving me mad!! -----Original Message----- Is your normal.dot template stored in a folder which is marked "read-only?" Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ------- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ---- --- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . .
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#4
April 29th, 2004, 10:19 AM
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If you are running Norton AV, its Office Plug-in is both unnecessary and
causes all sorts of spurious problems. This could be another one of them? -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word mark wrote: I have gone through with the guys from IT and have had a look at all the files and folders where the normal.dot lives and none of them are read-only. The auto-text entries are still working every second or third day, this is driving me mad!! -----Original Message----- Is your normal.dot template stored in a folder which is marked "read-only?" Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ---- --- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . .
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#5
April 30th, 2004, 12:37 AM
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The company runs Norton CE, does that matter? does this
still have the same problem? -----Original Message----- If you are running Norton AV, its Office Plug-in is both unnecessary and causes all sorts of spurious problems. This could be another one of them? -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word mark wrote: I have gone through with the guys from IT and have had a look at all the files and folders where the normal.dot lives and none of them are read-only. The auto-text entries are still working every second or third day, this is driving me mad!! -----Original Message----- Is your normal.dot template stored in a folder which is marked "read-only?" Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ----- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --- - --- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . . .
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#6
April 30th, 2004, 01:03 AM
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See if it has an Office Plug-In. If it does, disable it.
-- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... The company runs Norton CE, does that matter? does this still have the same problem? -----Original Message----- If you are running Norton AV, its Office Plug-in is both unnecessary and causes all sorts of spurious problems. This could be another one of them? -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word mark wrote: I have gone through with the guys from IT and have had a look at all the files and folders where the normal.dot lives and none of them are read-only. The auto-text entries are still working every second or third day, this is driving me mad!! -----Original Message----- Is your normal.dot template stored in a folder which is marked "read-only?" Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ----- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --- - --- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . . .
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#7
April 30th, 2004, 04:21 AM
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Yes, for CE, here's Office MVP Beth Melton's boilerplate:
If Norton AV was installed at one time then the DLL for the Office Plug-in could still be registered. Search for : officeav.dll If you find it then go to Start/Run and run the following command: regsvr32 /u "path\officeav.dll" Here is a KB article that provides a few additional details. It does not include information on Norton CE but it will contain additional details on the unregister command if you need them: http://support.microsoft.com/?kbid=329820 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://www.word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "mark" wrote in message ... The company runs Norton CE, does that matter? does this still have the same problem? -----Original Message----- If you are running Norton AV, its Office Plug-in is both unnecessary and causes all sorts of spurious problems. This could be another one of them? -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word mark wrote: I have gone through with the guys from IT and have had a look at all the files and folders where the normal.dot lives and none of them are read-only. The auto-text entries are still working every second or third day, this is driving me mad!! -----Original Message----- Is your normal.dot template stored in a folder which is marked "read-only?" Is normal.dot read-only? Neither of these should be the case. Word does not behave the way you are describing unless someone is crippling it. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- ----- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "mark" wrote in message ... I have been talking with the guys from the IT department and have assured me that they do not touch, freeze or change these type of documents. -----Original Message----- Does that mean that they have frozen the default settings or that they don't mess with your normal.dot? My guess is that they have frozen the default settings and they do mess with your normal.dot. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://www.mvps.org/word which is awesome! --------- --------- --------- --------- --------- --- - --- -- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. wrote in message ... sorry it took so long to get back to you (holidays). Yes this is a company PC on a network, and the "IT nazis" told me that they do not touch the default settings on these files. -----Original Message----- Is this a company PC on a network? It could be that the IT nazis cause a default normal.dot template to overwrite your own. In which case apart from railing at the laziness of the IT staff which is preventing Word from being used correctly, you will have to put up with it. On reflection, there is a potential workaround, but we'll address that if necessary later. If it is a solo machine, then normal.dot is not being updated. The original could be corrupt, so rename it and let's start again with a new one. Reinstalling Word will have no effect on this problem whatsoever. The issue is external to Word. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: Graham thanks for the help, but that still didnt work after the computer was shut down for the night then turned back on. Will i need to reinstall Word? -----Original Message----- Autotext is saved in normal.dot by default. You need to save that file when prompted - ensure that prompt to save normal.dot is checked in tools options save. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word Mark wrote: When i create an auto text entry then exit and shut down the PC, the auto text entry is not there when i next open Word, Please help . . . . .
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