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Unable to modify shortcut keys



 
 
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  #1  
Old July 9th, 2009, 02:45 PM posted to microsoft.public.word.newusers
tomincnj
external usenet poster
 
Posts: 10
Default Unable to modify shortcut keys

I'm running Microsoft Word 2002 with XP...when I open a new or old document
and then click "Insert", "Symbol" the "Symbol" character map menu opens. If
I then click any font/subset the symbol is displayed along with its shortcut
key. If I then click the shortcut key for any symbol....the shortcut menu
opens but it doesn't display the shortcut key nor am I able to change the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem. Also,
unable to insert and any symbol using so called displayed shortcut key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom
  #2  
Old July 9th, 2009, 04:26 PM posted to microsoft.public.word.newusers
Terry Farrell
external usenet poster
 
Posts: 3,004
Default Unable to modify shortcut keys

Are you entering the 0149 using the Number Pad with it toggled ON? Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut menu
opens but it doesn't display the shortcut key nor am I able to change the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom


  #3  
Old July 9th, 2009, 05:58 PM posted to microsoft.public.word.newusers
Suzanne S. Barnhill
external usenet poster
 
Posts: 31,786
Default Unable to modify shortcut keys

Just to clarify. Are you trying to use the shortcut keys while you have the
Symbol dialog open? If so, that's not necessary, as you can insert the
symbol directly by double-clicking or by selecting and clicking Insert. If
you're saying that clicking the "Shortcut Key..." button opens the dialog
but doesn't allow you to change the keyboard shortcut, what kind of shortcut
are you trying to enter in the "Press new shortcut key" box?

As for the Alt codes, as Terry points out, these have to be entered from the
numeric keypad, not the number row on the main keyboard.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut menu
opens but it doesn't display the shortcut key nor am I able to change the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom


  #4  
Old July 9th, 2009, 10:05 PM posted to microsoft.public.word.newusers
tomincnj
external usenet poster
 
Posts: 10
Default Unable to modify shortcut keys

Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key” box
is empty and I’m unable to enter any changes to the “Press new shortcut key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON? Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut menu
opens but it doesn't display the shortcut key nor am I able to change the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom


  #5  
Old July 9th, 2009, 10:07 PM posted to microsoft.public.word.newusers
tomincnj
external usenet poster
 
Posts: 10
Default Unable to modify shortcut keys

Suzanne,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key” box
is empty and I’m unable to enter any changes to the “Press new shortcut key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.

"Suzanne S. Barnhill" wrote:

Just to clarify. Are you trying to use the shortcut keys while you have the
Symbol dialog open? If so, that's not necessary, as you can insert the
symbol directly by double-clicking or by selecting and clicking Insert. If
you're saying that clicking the "Shortcut Key..." button opens the dialog
but doesn't allow you to change the keyboard shortcut, what kind of shortcut
are you trying to enter in the "Press new shortcut key" box?

As for the Alt codes, as Terry points out, these have to be entered from the
numeric keypad, not the number row on the main keyboard.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut menu
opens but it doesn't display the shortcut key nor am I able to change the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom



  #6  
Old July 9th, 2009, 10:13 PM posted to microsoft.public.word.newusers
Terry Farrell
external usenet poster
 
Posts: 3,004
Default Unable to modify shortcut keys

Ummmm! Have you got a printer driver installed? Is this the only anomaly you
are experiencing with Word? If you start Word in Safe Mode, is the problem
still the same. From Start | Run, type in

winword /a

and press enter. Test the Symbol shortcuts and editing the shortcuts now.

Terry

"tomincnj" wrote in message
news
Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default
shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct
as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key”
box
is empty and I’m unable to enter any changes to the “Press new shortcut
key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of
the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON?
Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and
is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu
opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut
menu
opens but it doesn't display the shortcut key nor am I able to change
the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom


  #7  
Old July 9th, 2009, 10:55 PM posted to microsoft.public.word.newusers
tomincnj
external usenet poster
 
Posts: 10
Default Unable to modify shortcut keys

Terry,

Justed tested in SAFE MODE.....same problem. But I just retested in Normal
and found that the Special Character Shortcut keys are all ok....can change
them and it then shows two keys...deleted the change and still working ok.
What ever the problem it within the Symbols. No printer driver installed.

"Terry Farrell" wrote:

Ummmm! Have you got a printer driver installed? Is this the only anomaly you
are experiencing with Word? If you start Word in Safe Mode, is the problem
still the same. From Start | Run, type in

winword /a

and press enter. Test the Symbol shortcuts and editing the shortcuts now.

Terry

"tomincnj" wrote in message
news
Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default
shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct
as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key”
box
is empty and I’m unable to enter any changes to the “Press new shortcut
key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of
the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON?
Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and
is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu
opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut
menu
opens but it doesn't display the shortcut key nor am I able to change
the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom

  #8  
Old July 10th, 2009, 12:08 AM posted to microsoft.public.word.newusers
Suzanne S. Barnhill
external usenet poster
 
Posts: 31,786
Default Unable to modify shortcut keys

Do you actually have Arial selected or "Normal text"? By default, the
character code that will be displayed for this bullet is 2022. Can you
insert it in a document by typing 2022 and pressing Alt+X?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
news
Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default
shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct
as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key”
box
is empty and I’m unable to enter any changes to the “Press new shortcut
key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of
the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON?
Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and
is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu
opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut
menu
opens but it doesn't display the shortcut key nor am I able to change
the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom




  #9  
Old July 10th, 2009, 01:28 AM posted to microsoft.public.word.newusers
tomincnj
external usenet poster
 
Posts: 10
Default Unable to modify shortcut keys

Suzanne,

Please read my last posting once again. You seem to have overlooked the
details I provided! This part of my posting i believe answers your question:

" As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149"


The problem again is that I'm unable to change the Shortcut Key in the
SYMBOL tab. They say that they are there but when I attempt to make a
change.....the "current shortcut key" box is empty and I can't go any
further. Looking at the Special Character Tab...everything works...can add,
change and delete with no problen. Other than this........WORD and EXCEL are
worknig fine.


"Suzanne S. Barnhill" wrote:

Do you actually have Arial selected or "Normal text"? By default, the
character code that will be displayed for this bullet is 2022. Can you
insert it in a document by typing 2022 and pressing Alt+X?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
news
Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default
shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font, or
Subset I select, the correct default shortcut key for that Symbol appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears correct
as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current Key”
box
is empty and I’m unable to enter any changes to the “Press new shortcut
key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of
the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON?
Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default and
is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu
opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut
menu
opens but it doesn't display the shortcut key nor am I able to change
the
shortcut key.

I've tried running repair but it didn't fix the shortcut key problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom




  #10  
Old July 10th, 2009, 03:35 AM posted to microsoft.public.word.newusers
Suzanne S. Barnhill
external usenet poster
 
Posts: 31,786
Default Unable to modify shortcut keys

It is generally more effective to select "(normal text)" rather than a
specific font. That way the character inserted by a given shortcut key will
match the font at the insertion point, whether it is Arial, Times New Roman,
or whatever.

Sometimes problems with the Symbol dialog (as well as Print, Page Setup,
Font, Paragraph, Style, etc.) result from problems with the printer driver.
What happens if you select a different printer driver?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
...
Suzanne,

Please read my last posting once again. You seem to have overlooked the
details I provided! This part of my posting i believe answers your
question:

" As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149"


The problem again is that I'm unable to change the Shortcut Key in the
SYMBOL tab. They say that they are there but when I attempt to make a
change.....the "current shortcut key" box is empty and I can't go any
further. Looking at the Special Character Tab...everything works...can
add,
change and delete with no problen. Other than this........WORD and EXCEL
are
worknig fine.


"Suzanne S. Barnhill" wrote:

Do you actually have Arial selected or "Normal text"? By default, the
character code that will be displayed for this bullet is 2022. Can you
insert it in a document by typing 2022 and pressing Alt+X?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tomincnj" wrote in message
news
Terry,

Tks for your response...I hope this helps to better explain my problem.

I have an IBM X40 Notepad, XP Operating System & runing either
Microsoft
Word or Microsoft Excel 2002(10.6854.6854)SP3.

After launching either Word or Excel, I am able to insert symbols from
the
symbol menu (font, subset) with out a problem.

My two problems a

(1)Default shortcut keys do not work, (2) Unable to change default
shortcut
keys.

Regarding Changes:

Once I have the Symbol Menu Window open, no matter which Symbol, Font,
or
Subset I select, the correct default shortcut key for that Symbol
appears
next to the “Shortcut Key:” display line directly to the Right of the
“Shortcut Key…” button. Also, the “Character code:” field appears
correct
as
well.

But when I attempt to change any Shortcut Key by clicking the “Shortcut
Key…” button, the “Customize Keyboard Menu appears but the “Current
Key”
box
is empty and I’m unable to enter any changes to the “Press new shortcut
key:”
field.

As an example:

Font: Arial
Subset: General Punctuation
Symbol Displayed: BULLET
Recently used symbols: BULLET
Character code: 2022 from Unicode (hex)
Shortcut ket: Alt+0149

When I click the “Shortcut key… “ button to make a change, the “Current
keys” field is empty but the BULLET symbol is displayed to the right of
the
“Symbol” Field directly beneath the “Press New Shortcut Key” Field.


"Terry Farrell" wrote:

Are you entering the 0149 using the Number Pad with it toggled ON?
Alt+0149
only works from the NumPad and not from the standard number keys.

Have you got as printer driver installed set as the Windows Default
and
is
it selected in Word?

--
Terry Farrell - MSWord MVP

"tomincnj" wrote in message
...
I'm running Microsoft Word 2002 with XP...when I open a new or old
document
and then click "Insert", "Symbol" the "Symbol" character map menu
opens.
If
I then click any font/subset the symbol is displayed along with its
shortcut
key. If I then click the shortcut key for any symbol....the shortcut
menu
opens but it doesn't display the shortcut key nor am I able to
change
the
shortcut key.

I've tried running repair but it didn't fix the shortcut key
problem.
Also,
unable to insert and any symbol using so called displayed shortcut
key....ie
"Bullet" symbol is displayed as ALT + 0149 but it doesn't work.

What do you suggest doing at this point?

Tks,

Tom






 




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