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#1
April 17th, 2009, 01:27 AM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
When I get a message with any kind of attachment, I cannot open it. For
example, if I get a .doc attachment, Word will open to a blank document. Same with .pdf, etc. I have reinstalled both Outlook and Word v2002, but this did not help. Also, I cannot preview attachements of ANY kind. Can you advise? -- Thank you, Zaphod 
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#2
April 17th, 2009, 02:25 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
"Zaphod900" wrote in message
... When I get a message with any kind of attachment, I cannot open it. For example, if I get a .doc attachment, Word will open to a blank document. Same with .pdf, etc. What happens when you try? I have reinstalled both Outlook and Word v2002, but this did not help. Also, I cannot preview attachements of ANY kind. Define "cannot preview" in detail, please. -- Brian Tillman [MVP-Outlook]
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#3
May 1st, 2009, 06:56 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
Example: Clicking on a .doc attachment WILL open to MS Word, but it will open
to a blank, seemingly new, document. Even with the simplest document. Trying to preview same attachment, there will be a dialog box telling me to install some kind of plug-in, which is already installed. -- Thank you, Zaphod "Brian Tillman [MVP - Outlook]" wrote: "Zaphod900" wrote in message ... When I get a message with any kind of attachment, I cannot open it. For example, if I get a .doc attachment, Word will open to a blank document. Same with .pdf, etc. What happens when you try? I have reinstalled both Outlook and Word v2002, but this did not help. Also, I cannot preview attachements of ANY kind. Define "cannot preview" in detail, please. -- Brian Tillman [MVP-Outlook]
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#4
May 1st, 2009, 09:48 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
"Zaphod900" wrote in message
... Example: Clicking on a .doc attachment WILL open to MS Word, but it will open to a blank, seemingly new, document. Even with the simplest document. Trying to preview same attachment, there will be a dialog box telling me to install some kind of plug-in, which is already installed. Post the exact text of any errors. -- Brian Tillman [MVP-Outlook]
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#5
May 2nd, 2009, 04:50 AM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
Exact sequence of events:
Click on message with Word .doc attachment, opens a new Outlook Window that shows two attachments as Tabs: testing.doc (24KB) [This has a MS Word Icon] att00022.txt (210B) [This has a Notebook Icon] Clicking once on the testing.doc gives me this message below: This file cannot be previewed because there is no previewer installed for it. Browse for previewers online Double clicking on the testing.doc Tab gives me an "Opening Mail Attachment" dialog box, with Open, Save and Cancel being the button options. I click on Open and it opens MS Word 2003 to a blank workspace. Not even a blank document, just a blank workspace. If I click Save, then save the file, then opening that file opens Word again to a blank workspace. However, if I drag that file to a clean MS Word document, the file opens cleanly. Now, .pdf file attachments are working properly, it only seems to be the ..doc attachments that have this behavior. I hope this gives you enough information to help me. -- Thank you, Zaphod "Brian Tillman [MVP - Outlook]" wrote: "Zaphod900" wrote in message ... Example: Clicking on a .doc attachment WILL open to MS Word, but it will open to a blank, seemingly new, document. Even with the simplest document. Trying to preview same attachment, there will be a dialog box telling me to install some kind of plug-in, which is already installed. Post the exact text of any errors. -- Brian Tillman [MVP-Outlook]
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#6
May 4th, 2009, 07:18 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
"Zaphod900" wrote in message
... Exact sequence of events: Click on message with Word .doc attachment, opens a new Outlook Window that shows two attachments as Tabs: testing.doc (24KB) [This has a MS Word Icon] att00022.txt (210B) [This has a Notebook Icon] You shouldn't be seeing the TNEF data Clicking once on the testing.doc gives me this message below: This file cannot be previewed because there is no previewer installed for it. Browse for previewers online I'd try an Office repair install. In Outlook, HelpOffice Diagnostics. -- Brian Tillman [MVP-Outlook]
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#7
May 4th, 2009, 11:11 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
Brian:
I don't know what you mean by TNEF data. I have done the repair install (my first step) and have now uninstalled and re-installed Outlook 2007, with no change in the outcome. Anything else you can suggest would be appreciated. Brian -- Thank you, Zaphod "Brian Tillman [MVP - Outlook]" wrote: "Zaphod900" wrote in message ... Exact sequence of events: Click on message with Word .doc attachment, opens a new Outlook Window that shows two attachments as Tabs: testing.doc (24KB) [This has a MS Word Icon] att00022.txt (210B) [This has a Notebook Icon] You shouldn't be seeing the TNEF data Clicking once on the testing.doc gives me this message below: This file cannot be previewed because there is no previewer installed for it. Browse for previewers online I'd try an Office repair install. In Outlook, HelpOffice Diagnostics. -- Brian Tillman [MVP-Outlook]
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#8
May 5th, 2009, 02:35 AM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
I just ran the diagnostics again, and it reports:
The Diagnostic Tests found no problems. Diagnostics Run: 5 Diagnostics with problems: 0 Diagnostics that took corrective actions: 0 -- Thank you, Zaphod "Zaphod900" wrote: Brian: I don't know what you mean by TNEF data. I have done the repair install (my first step) and have now uninstalled and re-installed Outlook 2007, with no change in the outcome. Anything else you can suggest would be appreciated. Brian -- Thank you, Zaphod "Brian Tillman [MVP - Outlook]" wrote: "Zaphod900" wrote in message ... Exact sequence of events: Click on message with Word .doc attachment, opens a new Outlook Window that shows two attachments as Tabs: testing.doc (24KB) [This has a MS Word Icon] att00022.txt (210B) [This has a Notebook Icon] You shouldn't be seeing the TNEF data Clicking once on the testing.doc gives me this message below: This file cannot be previewed because there is no previewer installed for it. Browse for previewers online I'd try an Office repair install. In Outlook, HelpOffice Diagnostics. -- Brian Tillman [MVP-Outlook]
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#9
May 7th, 2009, 09:30 PM
posted to microsoft.public.outlook.installation
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Outlook 2007 WONT open attachments
I hope this is not breaking etiquette on this board, but is there anyone who
can help me with this problem? -- Thank you, Zaphod "Zaphod900" wrote: I just ran the diagnostics again, and it reports: The Diagnostic Tests found no problems. Diagnostics Run: 5 Diagnostics with problems: 0 Diagnostics that took corrective actions: 0 -- Thank you, Zaphod "Zaphod900" wrote: Brian: I don't know what you mean by TNEF data. I have done the repair install (my first step) and have now uninstalled and re-installed Outlook 2007, with no change in the outcome. Anything else you can suggest would be appreciated. Brian -- Thank you, Zaphod "Brian Tillman [MVP - Outlook]" wrote: "Zaphod900" wrote in message ... Exact sequence of events: Click on message with Word .doc attachment, opens a new Outlook Window that shows two attachments as Tabs: testing.doc (24KB) [This has a MS Word Icon] att00022.txt (210B) [This has a Notebook Icon] You shouldn't be seeing the TNEF data Clicking once on the testing.doc gives me this message below: This file cannot be previewed because there is no previewer installed for it. Browse for previewers online I'd try an Office repair install. In Outlook, HelpOffice Diagnostics. -- Brian Tillman [MVP-Outlook]
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