Can't open PDF generated from Publisher unless another PDF is open

Hello,

I'm experiencing an unusual problem with Publisher 2007 on 64-bit Vista
Business Edition, and the Publish as PDF or XPS function.

Specifically, on one Publisher document, if I check the Open file after
publishing box, the PDF is generated but won't open unless Acrobat Reader
9.1 is already open and displaying a different PDF.

If I copy it to an XP Pro+SP3 machine with Acrobat Reader 8.x / 9.x on it,
the same behaviour is seen.

However, if I copy it to my Mac running MacOSX 10.5 (Leopard), it opens
correctly even if no other PDFs are open.

Obviously, as MacOS uses its own built-in PDF reader, this looks like an
Adobe Reader problem, but I thought I'd mention it here in case anyone else
has come across this behaviour and, if so, can suggest a workaround. I can
make both the Publisher document and the PDF it generates available if
anyone wants to have a look at them...

Any assistance gratefully received. I will, of course, post in an Adobe
forum / newsgroup...


--
Mark Rae
ASP.NET MVP
http://www.markrae.net

I've a computer with 64-Bit Vista and am not experiencing this. Have you tried
the *save as* rather than the *publish as*?

--
Mary Sauer
http://msauer.mvps.org/

"Mark Rae [MVP]" wrote in message
...
Hello,

I'm experiencing an unusual problem with Publisher 2007 on 64-bit Vista
Business Edition, and the Publish as PDF or XPS function.

Specifically, on one Publisher document, if I check the Open file after
publishing box, the PDF is generated but won't open unless Acrobat Reader 9.1
is already open and displaying a different PDF.

If I copy it to an XP Pro+SP3 machine with Acrobat Reader 8.x / 9.x on it, the
same behaviour is seen.

However, if I copy it to my Mac running MacOSX 10.5 (Leopard), it opens
correctly even if no other PDFs are open.

Obviously, as MacOS uses its own built-in PDF reader, this looks like an Adobe
Reader problem, but I thought I'd mention it here in case anyone else has come
across this behaviour and, if so, can suggest a workaround. I can make both
the Publisher document and the PDF it generates available if anyone wants to
have a look at them...

Any assistance gratefully received. I will, of course, post in an Adobe forum
/ newsgroup...


--
Mark Rae
ASP.NET MVP
http://www.markrae.net

"Mary Sauer" wrote in message
...

I'm experiencing an unusual problem with Publisher 2007 on 64-bit Vista
Business Edition, and the Publish as PDF or XPS function.

Specifically, on one Publisher document, if I check the Open file after
publishing box, the PDF is generated but won't open unless Acrobat Reader
9.1 is already open and displaying a different PDF.

If I copy it to an XP Pro+SP3 machine with Acrobat Reader 8.x / 9.x on
it, the same behaviour is seen.

However, if I copy it to my Mac running MacOSX 10.5 (Leopard), it opens
correctly even if no other PDFs are open.

Obviously, as MacOS uses its own built-in PDF reader, this looks like an
Adobe Reader problem, but I thought I'd mention it here in case anyone
else has come across this behaviour and, if so, can suggest a workaround.
I can make both the Publisher document and the PDF it generates available
if anyone wants to have a look at them...

I've a computer with 64-Bit Vista and am not experiencing this. Have you
tried the *Save as* rather than the *Publish as*?

Yes - sorry, I should have mentioned that. Same result i.e. Adobe Reader
shows (Not responding) in its title bar and I have to kill it via Task
Manager...


--
Mark Rae
ASP.NET MVP
http://www.markrae.net

Hello Mark, If it is one specific publication you might have some corruption
going on. Images are usually the culprit. Can you print the publication with
your default printer?

How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us


--
Mary Sauer
http://msauer.mvps.org/

"Mark Rae [MVP]" wrote in message
...
"Mary Sauer" wrote in message
...

I'm experiencing an unusual problem with Publisher 2007 on 64-bit Vista
Business Edition, and the Publish as PDF or XPS function.

Specifically, on one Publisher document, if I check the Open file after
publishing box, the PDF is generated but won't open unless Acrobat Reader
9.1 is already open and displaying a different PDF.

If I copy it to an XP Pro+SP3 machine with Acrobat Reader 8.x / 9.x on it,
the same behaviour is seen.

However, if I copy it to my Mac running MacOSX 10.5 (Leopard), it opens
correctly even if no other PDFs are open.

Obviously, as MacOS uses its own built-in PDF reader, this looks like an
Adobe Reader problem, but I thought I'd mention it here in case anyone else
has come across this behaviour and, if so, can suggest a workaround. I can
make both the Publisher document and the PDF it generates available if
anyone wants to have a look at them...

I've a computer with 64-Bit Vista and am not experiencing this. Have you
tried the *Save as* rather than the *Publish as*?

Yes - sorry, I should have mentioned that. Same result i.e. Adobe Reader shows
(Not responding) in its title bar and I have to kill it via Task Manager...


--
Mark Rae
ASP.NET MVP
http://www.markrae.net

"Mary Sauer" wrote in message
...

I've a computer with 64-Bit Vista and am not experiencing this. Have you
tried the *Save as* rather than the *Publish as*?

Yes - sorry, I should have mentioned that. Same result i.e. Adobe Reader
shows (Not responding) in its title bar and I have to kill it via Task
Manager...

If it is one specific publication you might have some corruption going on.
Images are usually the culprit. Can you print the publication with your
default printer?

Yes, it prints perfectly both from Publisher and also from Adobe Reader.

Also, I installed the PrimoPDF printer driver and printed to that, and Adobe
Reader opened it without needing another PDF document open first.

So it definitely appears to be some problem with the Publish as PDF
add-in...


--
Mark Rae
ASP.NET MVP
http://www.markrae.net