Outlook 2002 on Vista

My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some sort
which will allow her to stay on 2002?

Thanks
Dawnvk

No change; Outlook 2002 remains not officially supported on Windows Vista.
There are some 3rd party tools for the password issue but there is no
guarantee that you'll run into other issues later on.

If you can't afford an upgrade right now and depending on your needs, you
might want to consider to migrate to Windows Live Desktop instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"dawnvk" wrote in message
...
My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some
sort
which will allow her to stay on 2002?

Thanks
Dawnvk

That's too bad... So, can you import your .pst including contacts into
Windows LIve Desktop? How difficult is that? Is it Mom-Proof?


"Roady [MVP]" wrote:

No change; Outlook 2002 remains not officially supported on Windows Vista.
There are some 3rd party tools for the password issue but there is no
guarantee that you'll run into other issues later on.

If you can't afford an upgrade right now and depending on your needs, you
might want to consider to migrate to Windows Live Desktop instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"dawnvk" wrote in message
...
My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some
sort
which will allow her to stay on 2002?

Thanks
Dawnvk

See http://www.outlook-tips.net/howto/vista.htm - there is a hack for the
password issue but who knows what else might be goofy. Does she need
everything in outlook? If she only needs mail and calendar, the vista mail
and calendar apps are very nice.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"dawnvk" wrote in message
...
My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some
sort
which will allow her to stay on 2002?

Thanks
Dawnvk

No, you cannot import it directly. You'll need to go via Windows Mail (use
the Import function there) and then use the import function in Windows Live
Mail.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"dawnvk" wrote in message
...
That's too bad... So, can you import your .pst including contacts into
Windows LIve Desktop? How difficult is that? Is it Mom-Proof?


"Roady [MVP]" wrote:

No change; Outlook 2002 remains not officially supported on Windows
Vista.
There are some 3rd party tools for the password issue but there is no
guarantee that you'll run into other issues later on.

If you can't afford an upgrade right now and depending on your needs, you
might want to consider to migrate to Windows Live Desktop instead.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"dawnvk" wrote in message
...
My mom got a new Vista Toshiba laptop. I installed her Office 2002 on
it.
Everything seemed to be working fine, I sent her home (another state)
and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) -
then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some
sort
which will allow her to stay on 2002?

Thanks
Dawnvk

She doesn't use the calendar but she has I'd venture a guess at 600 contacts
and enough email that she runs up to the size limit frequently in Outlook
2000 so I archive when I visit and that's about as large (guess she just
can't delete). My biggest concern is whatever we move her to doesn't have the
size limit and can import both her contacts and emails.

Thanks,
Dawn

"Diane Poremsky [MVP]" wrote:

See http://www.outlook-tips.net/howto/vista.htm - there is a hack for the
password issue but who knows what else might be goofy. Does she need
everything in outlook? If she only needs mail and calendar, the vista mail
and calendar apps are very nice.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"dawnvk" wrote in message
...
My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some
sort
which will allow her to stay on 2002?

Thanks
Dawnvk

dawnvk wrote:

My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some sort
which will allow her to stay on 2002?

Thanks
Dawnvk

Outlook 2002 will NOT remember passwords when ran under Windows Vista.
Outlook 2002 was coded to use pstore (protected storage system) in the
registry to cache the login credentials for the e-mail accounts defined
in Outlook; see http://msdn2.microsoft.com/en-us/library/bb432403.aspx.
pstore is no longer available under Windows Vista. The registry keys
are still there but are read-only so Outlook cannot record your login
credentials into those registry keys but cannot update them. Vista
dropped pstore and went to DPAPI. For information on DPAPI, read
http://msdn2.microsoft.com/en-us/library/ms995355.aspx. DPAPI has been
around since 2001 starting in Windows 2000. The result is that you will
need to supply your login credentials for each e-mail account that you
have defined in Outlook for the first mail poll performed by Outlook.
After the first mail poll, the login credentials are reused so you don't
need to supply them again. However, if you exit and reload Outlook then
you need to supply the login credentials for only the first mail poll.

Outlook 2003/2007 are coded to use either pstore or the newer DPAPI
which means they will run under Vista and pre-Vista versions of Windows.
Mainstream support for Outlook 2002/XP has ended. There will be no
further feature changes, bug fixes, or enhancements to it. That means
it will remain incompatible for use under Windows Vista. Your
Microsoft-based solutions a suffer with the problem when using
Outlook 2002 on Windows Vista, upgrade to Outlook 2003 or 2007, or use a
different e-mail program that runs properly on Windows Vista.

Read:
http://www.msoutlook.info/question/28
http://www.outlook-tips.net/howto/vista.htm
http://en.wikipedia.org/wiki/Securit...es_and_changes
http://msdn2.microsoft.com/en-us/library/bb756884.aspx

The PStore keys in the registry are read-only in Windows Vista.
Removing the read-only attribute won't fix the problem. The PStore
interface used by Outlook is not available in Windows Vista. You cannot
manually edit the registry to retrieve or enter the passwords. PStore
isn't just a location in the registry with plain text data. It is a
method of encrypting the passwords using TripleDES that are cached in
the registry in a binary construct. Once a user is logged into Windows,
the CryptoAPI can be used to decrypt that Windows account's cached
passwords from the PStore in the registry. While Windows Vista no
longer provides support for PStore, it is possible to continue
supporting PStore using a program. Alas, there will be nothing
forthcoming as a hotfix or add-on from Microsoft to support PStore
functionality in Outlook 2002 under Windows Vista because Outlook 2002
is no longer supported.

A possible solution is to use a program (as a macro that runs inside of
Outlook) that manages the encrypted password for you in the protected
registry cache. If you don't want to write the macro or cannot find a
free one already written for you, there is OLAutoPW at
http://www.mgsware.de/index.php/OLAutoPW/138/0/#403. I've never used it
(because I don't use Windows Vista). Cost is 10 euro (~$16). It may
also be possible to use AutoIt, AutoHotkeys, or other keyboard macro
programs that can trigger on specific dialog windows to answer the
password prompt for you but then you need to leave them running all the
time and write up the macro that they run along with identifying the
trigger(s) on when and in which window to run their macro.

Just a note on this topic. She ended up buying the stand alone Outlook 2007
and brought it over to me to install. I have to compliment MSFT on this. I
put the disk in, ran setup and it asked if I wanted to upgrade, so I clicked
yes - I couldn't believe it, it pulled her old .pst in and migrated it
beautifully - I was DONE! I was quite impressed at how well it went.

I do have one question though. Since it pulled over her old 2002 .pst, does
it still have the size limitations or did it pull the info into 2007s new
format so that there won't be the limitation?

One more note, MSFT should possibly consider making this limitation of Vista
more well-known. She spent a lot of hours on the phone with tech support at
her ISP who didn't have a clue this was an issue. If they don't know, how
will Joe Average know?

Thanks for all the input.

Dawn

"VanguardLH" wrote:

dawnvk wrote:

My mom got a new Vista Toshiba laptop. I installed her Office 2002 on it.
Everything seemed to be working fine, I sent her home (another state) and
every since, she's been having issues with Outlook. Now it's the Enter
network password constantly popping up.

I've spent hours researching this issues (it's a bugger it seems) - then I
hit a post that says Visa does not support Outlook 2002 and you have to
upgrade. Is this the case still or has there been a filter/fix of some sort
which will allow her to stay on 2002?

Thanks
Dawnvk

Outlook 2002 will NOT remember passwords when ran under Windows Vista.
Outlook 2002 was coded to use pstore (protected storage system) in the
registry to cache the login credentials for the e-mail accounts defined
in Outlook; see http://msdn2.microsoft.com/en-us/library/bb432403.aspx.
pstore is no longer available under Windows Vista. The registry keys
are still there but are read-only so Outlook cannot record your login
credentials into those registry keys but cannot update them. Vista
dropped pstore and went to DPAPI. For information on DPAPI, read
http://msdn2.microsoft.com/en-us/library/ms995355.aspx. DPAPI has been
around since 2001 starting in Windows 2000. The result is that you will
need to supply your login credentials for each e-mail account that you
have defined in Outlook for the first mail poll performed by Outlook.
After the first mail poll, the login credentials are reused so you don't
need to supply them again. However, if you exit and reload Outlook then
you need to supply the login credentials for only the first mail poll.

Outlook 2003/2007 are coded to use either pstore or the newer DPAPI
which means they will run under Vista and pre-Vista versions of Windows.
Mainstream support for Outlook 2002/XP has ended. There will be no
further feature changes, bug fixes, or enhancements to it. That means
it will remain incompatible for use under Windows Vista. Your
Microsoft-based solutions a suffer with the problem when using
Outlook 2002 on Windows Vista, upgrade to Outlook 2003 or 2007, or use a
different e-mail program that runs properly on Windows Vista.

Read:
http://www.msoutlook.info/question/28
http://www.outlook-tips.net/howto/vista.htm
http://en.wikipedia.org/wiki/Securit...es_and_changes
http://msdn2.microsoft.com/en-us/library/bb756884.aspx

The PStore keys in the registry are read-only in Windows Vista.
Removing the read-only attribute won't fix the problem. The PStore
interface used by Outlook is not available in Windows Vista. You cannot
manually edit the registry to retrieve or enter the passwords. PStore
isn't just a location in the registry with plain text data. It is a
method of encrypting the passwords using TripleDES that are cached in
the registry in a binary construct. Once a user is logged into Windows,
the CryptoAPI can be used to decrypt that Windows account's cached
passwords from the PStore in the registry. While Windows Vista no
longer provides support for PStore, it is possible to continue
supporting PStore using a program. Alas, there will be nothing
forthcoming as a hotfix or add-on from Microsoft to support PStore
functionality in Outlook 2002 under Windows Vista because Outlook 2002
is no longer supported.

A possible solution is to use a program (as a macro that runs inside of
Outlook) that manages the encrypted password for you in the protected
registry cache. If you don't want to write the macro or cannot find a
free one already written for you, there is OLAutoPW at
http://www.mgsware.de/index.php/OLAutoPW/138/0/#403. I've never used it
(because I don't use Windows Vista). Cost is 10 euro (~$16). It may
also be possible to use AutoIt, AutoHotkeys, or other keyboard macro
programs that can trigger on specific dialog windows to answer the
password prompt for you but then you need to leave them running all the
time and write up the macro that they run along with identifying the
trigger(s) on when and in which window to run their macro.

"dawnvk" wrote in message
...

I do have one question though. Since it pulled over her old 2002 .pst, does
it still have the size limitations or did it pull the info into 2007s new
format so that there won't be the limitation?

Yes, it does still have the size limitation. Address that this way:
http://www.slipstick.com/outlook/ansi-to-unicode.asp
--
Brian Tillman [MVP-Outlook]