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#1
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Outlook 2003
Hi, after extensive problems with Outlook 2003, just recently, I would like
to re-install Outlook 2003. When I put in the Microsoft Office Professional 2003 disk, it brings up lots of files. How do I know what files to use for installing (or re-installing) just Outlook (and none of the other applications) and do I need to uninstall Outlook first? If I do need to uninstall it first, how do I isolate it from the other applications, eg Word, Excel et al? Many thx for your help. |
#2
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Outlook 2003
Trish wrote:
Hi, after extensive problems with Outlook 2003, just recently, I would like to re-install Outlook 2003. When I put in the Microsoft Office Professional 2003 disk, it brings up lots of files. How do I know what files to use for installing (or re-installing) just Outlook (and none of the other applications) and do I need to uninstall Outlook first? If I do need to uninstall it first, how do I isolate it from the other applications, eg Word, Excel et al? Many thx for your help. You should use Control Panel's Add/Remove Programs to perform a repair install. That said, you could also try HelpDetect and Repair from any Office application. Keep in mind, too, that reinstalling Outlook addresses fewer problems that you might think. Often, a new mail profile will fix the problem. If you elect to reinstall, you might consider using the WIndows Installer Cleanup Utility to remove all traces of Office 2003 and then reinstall the entire package. You won't lose any data. All of the Excel and Word documents, as well as the mail data you have, should remain intact and be available after the reinstall. -- Brian Tillman [MVP-Outlook] |
#3
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Outlook 2003
Thanks Brian. Again the Detect and Repair did nothing. I then went to the
profiles and deleted Outlook and created it again. Now I can get into Outlook. How do I now bring in my contacts? My .psi files are all intact and I am sure (hoping) it is just a matter of procedure. Is there any way I can recover my old read emails (which had been deleted from the server but were copies that still needed my attention? Also, can I recover my calendar information? Thanks for your help. Cheers. Trish "Brian Tillman" wrote: Trish wrote: Hi, after extensive problems with Outlook 2003, just recently, I would like to re-install Outlook 2003. When I put in the Microsoft Office Professional 2003 disk, it brings up lots of files. How do I know what files to use for installing (or re-installing) just Outlook (and none of the other applications) and do I need to uninstall Outlook first? If I do need to uninstall it first, how do I isolate it from the other applications, eg Word, Excel et al? Many thx for your help. You should use Control Panel's Add/Remove Programs to perform a repair install. That said, you could also try HelpDetect and Repair from any Office application. Keep in mind, too, that reinstalling Outlook addresses fewer problems that you might think. Often, a new mail profile will fix the problem. If you elect to reinstall, you might consider using the WIndows Installer Cleanup Utility to remove all traces of Office 2003 and then reinstall the entire package. You won't lose any data. All of the Excel and Word documents, as well as the mail data you have, should remain intact and be available after the reinstall. -- Brian Tillman [MVP-Outlook] |
#4
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Outlook 2003
Trish wrote:
Thanks Brian. Again the Detect and Repair did nothing. I then went to the profiles and deleted Outlook and created it again. Now I can get into Outlook. How do I now bring in my contacts? My .psi files are all intact and I am sure (hoping) it is just a matter of procedure. Is there any way I can recover my old read emails (which had been deleted from the server but were copies that still needed my attention? Also, can I recover my calendar information? Thanks for your help. Cheers. Trish Your contacts and calendar are in the same PST as your mail. Properly adding your PST to a mail profile will result in your ability to see all the data it contains. How did you connect the PST to your mail profile? See this: http://www.howto-outlook.com/faq/newprofile.htm -- Brian Tillman [MVP-Outlook] |
#5
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Outlook 2003 URGENT!
Hello again, I am tearing my hair out!! :-( I have followed eveything it
says in the instructions. I still cannot connect my Outlook.pst file to Outlook. In Outlook if I go to File Open Outlook Data File, I can see the .pst file. It gives me the option to use a file association and when I bring up the list, Outlook isn't there, so I cannot even open it. Every time I select the .pst file I get the following messages "Personal folders - This information has not been configured. Select an existing file to configure, or type the name of a new file to create" and "Properties for this information service must be defined prior to use". I have also purchased a new laptop and wanted to copy the Outlook.pst file to the new laptop, but I am afraid it may be corrupted and I don't wish to transfer corrupted files in case I recreate this nightmare on the new machine. I really hope someone out there can help me with this. Many thanks in advance. Trish "Brian Tillman" wrote: Trish wrote: Thanks Brian. Again the Detect and Repair did nothing. I then went to the profiles and deleted Outlook and created it again. Now I can get into Outlook. How do I now bring in my contacts? My .psi files are all intact and I am sure (hoping) it is just a matter of procedure. Is there any way I can recover my old read emails (which had been deleted from the server but were copies that still needed my attention? Also, can I recover my calendar information? Thanks for your help. Cheers. Trish Your contacts and calendar are in the same PST as your mail. Properly adding your PST to a mail profile will result in your ability to see all the data it contains. How did you connect the PST to your mail profile? See this: http://www.howto-outlook.com/faq/newprofile.htm -- Brian Tillman [MVP-Outlook] |
#6
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Outlook 2003 URGENT!
I would be extremely grateful if someone could help me with this! It is most
urgent now. So many thanks. Trish "Trish" wrote: Hello again, I am tearing my hair out!! :-( I have followed eveything it says in the instructions. I still cannot connect my Outlook.pst file to Outlook. In Outlook if I go to File Open Outlook Data File, I can see the .pst file. It gives me the option to use a file association and when I bring up the list, Outlook isn't there, so I cannot even open it. Every time I select the .pst file I get the following messages "Personal folders - This information has not been configured. Select an existing file to configure, or type the name of a new file to create" and "Properties for this information service must be defined prior to use". I have also purchased a new laptop and wanted to copy the Outlook.pst file to the new laptop, but I am afraid it may be corrupted and I don't wish to transfer corrupted files in case I recreate this nightmare on the new machine. I really hope someone out there can help me with this. Many thanks in advance. Trish "Brian Tillman" wrote: Trish wrote: Thanks Brian. Again the Detect and Repair did nothing. I then went to the profiles and deleted Outlook and created it again. Now I can get into Outlook. How do I now bring in my contacts? My .psi files are all intact and I am sure (hoping) it is just a matter of procedure. Is there any way I can recover my old read emails (which had been deleted from the server but were copies that still needed my attention? Also, can I recover my calendar information? Thanks for your help. Cheers. Trish Your contacts and calendar are in the same PST as your mail. Properly adding your PST to a mail profile will result in your ability to see all the data it contains. How did you connect the PST to your mail profile? See this: http://www.howto-outlook.com/faq/newprofile.htm -- Brian Tillman [MVP-Outlook] |
#7
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Outlook 2003 URGENT!
Trish wrote:
Hello again, I am tearing my hair out!! :-( I have followed eveything it says in the instructions. I still cannot connect my Outlook.pst file to Outlook. In Outlook if I go to File Open Outlook Data File, I can see the .pst file. It gives me the option to use a file association and when I bring up the list, Outlook isn't there, so I cannot even open it. Then you're not doing it correctly. Only if you are trying to open the file from within Windows Explorer will you be asked for the file association. You must open the file from WITHIN OUTLOOK or from the Mail applet in Control Panel. Every time I select the .pst file I get the following messages "Personal folders - This information has not been configured. Select an existing file to configure, or type the name of a new file to create" and "Properties for this information service must be defined prior to use". Describe EXACTLY the steps you are using from the beginning when you create a new mail profile to the point when you get this error. I have also purchased a new laptop and wanted to copy the Outlook.pst file to the new laptop, but I am afraid it may be corrupted and I don't wish to transfer corrupted files in case I recreate this nightmare on the new machine. I really hope someone out there can help me with this. Many thanks in advance. Trish The sympttoms you describe are not indicative of corruption in the PST and I don't believe you'll cause problems on the new PC by using the old PST on it unless you do not configure the mail profile on new PC correctly. -- Brian Tillman [MVP-Outlook] |
#8
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Outlook 2003 URGENT!
Hi Brian, thanks so much for sticking with me on this problem ... believe me,
it is appreciated. OK, here is what I did (several times). In Control Panel I went to Mail and selected Show Profiles. I only had Outlook there. I created a new one called Outlook_new. I made it the default. I then went to Outlook and selected File Open and selected Outlook.pst which is the Outlook file that contains all my data. This is when I get all these messages I mentioned earlier. I also keep getting one of those Microsoft messages saying Outlook has encountered a problem and needs to close, and gives me the option to send or not send the problem to Microsoft. When looking at the .pst files, I notice that every time I tried to create a new profile, it has added another .pst file, so I have, eg Outlook2.pst, Outlook3.pst etc. However, Outllook.pst is the one I want. When I go back to the mail profiles through Control Panel Mail, and check the settings, it is linked to these newly created .pst files and not the one I want. In Outlook File Open, when I try to get the RIGHT file by double clicking, this is when i get that message about file associations .... wierd, to say the least. As an aside, I did run Scanpst.exe and it did find an error and repaired it. This was a couple of days ago and it has made no difference to my problem. Are you able to suggest what I am doing wrong? The Outlook has encountered a problem etc details a AppName: outlook.exe AppVer: 11.0.8206.0 AppStamp:479fce0d ModName: mspst32.dll ModVer: 11.0.8200.0 ModStamp:472f9538 fDebug: 0 Offset: 0000817b I was unable to copy the next screen. Again, I appreciate your support. Many thanks. Trish "Brian Tillman" wrote: Trish wrote: Hello again, I am tearing my hair out!! :-( I have followed eveything it says in the instructions. I still cannot connect my Outlook.pst file to Outlook. In Outlook if I go to File Open Outlook Data File, I can see the .pst file. It gives me the option to use a file association and when I bring up the list, Outlook isn't there, so I cannot even open it. Then you're not doing it correctly. Only if you are trying to open the file from within Windows Explorer will you be asked for the file association. You must open the file from WITHIN OUTLOOK or from the Mail applet in Control Panel. Every time I select the .pst file I get the following messages "Personal folders - This information has not been configured. Select an existing file to configure, or type the name of a new file to create" and "Properties for this information service must be defined prior to use". Describe EXACTLY the steps you are using from the beginning when you create a new mail profile to the point when you get this error. I have also purchased a new laptop and wanted to copy the Outlook.pst file to the new laptop, but I am afraid it may be corrupted and I don't wish to transfer corrupted files in case I recreate this nightmare on the new machine. I really hope someone out there can help me with this. Many thanks in advance. Trish The sympttoms you describe are not indicative of corruption in the PST and I don't believe you'll cause problems on the new PC by using the old PST on it unless you do not configure the mail profile on new PC correctly. -- Brian Tillman [MVP-Outlook] |
#9
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Outlook 2003 URGENT!
Trish wrote:
Hi Brian, thanks so much for sticking with me on this problem ... believe me, it is appreciated. OK, here is what I did (several times). In Control Panel I went to Mail and selected Show Profiles. I only had Outlook there. I created a new one called Outlook_new. I made it the default. I then went to Outlook and selected File Open and selected Outlook.pst which is the Outlook file that contains all my data. This is when I get all these messages I mentioned earlier. Are you saying by "went to Outlook" that you started Outlook and then used FileOpenOutlook Data File? If so, it will NOT say that the file isn't associated with a program and that you should choose one, so I still think I'm failing to understand what you're describing. Why not use the Data Files button in Control Panel to add the PST to your mail profile BEFORE you open Outlook? Use the E-mail Accounts button the Mail applet to make sure your accounts are properly configured and that you're using the correct PST as the delivery location. Outlook should behave properly after that. I also keep getting one of those Microsoft messages saying Outlook has encountered a problem and needs to close, and gives me the option to send or not send the problem to Microsoft. When looking at the .pst files, I notice that every time I tried to create a new profile, it has added another .pst file, so I have, eg Outlook2.pst, Outlook3.pst etc. This is correct. Creating a new mail profile with Outlook 2003 will also create a new PST. It doesn't matter. Configure the profile to use the correct PST and delete the others BEFORE opening Outlook. -- Brian Tillman [MVP-Outlook] |
#10
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Outlook 2003 URGENT!
Hi Brian, I continue to despair! Thanks for your email and advice. I have
been through it all over and over again. I did try to set everything up in Control Panel | Mail. I set up a new profile and it automatically assigned outlook4.pst. When I go to the data files and settings, i can see it there. However, try as i might, I cannot change it to outlook.pst, even thought it is there. I then copied outlook.pst and called it outlook4.pst and i continue to get error messages, saying it is not there! Referring to your other question, when I sent I went to Outlook, yes i did open Outlook and then went to open with data file. This brings me to the personal files, where I can clearly see outlook.pst, but when I double click it i DO get the question about file associations. i very much appreciate your continued support and hope this problem is not as frustrating for you as it is for me! I have followed your suggestions to the letter! Thanks again and I look forward to your further advice. Cheers. Trish "Brian Tillman" wrote: Trish wrote: Hi Brian, thanks so much for sticking with me on this problem ... believe me, it is appreciated. OK, here is what I did (several times). In Control Panel I went to Mail and selected Show Profiles. I only had Outlook there. I created a new one called Outlook_new. I made it the default. I then went to Outlook and selected File Open and selected Outlook.pst which is the Outlook file that contains all my data. This is when I get all these messages I mentioned earlier. Are you saying by "went to Outlook" that you started Outlook and then used FileOpenOutlook Data File? If so, it will NOT say that the file isn't associated with a program and that you should choose one, so I still think I'm failing to understand what you're describing. Why not use the Data Files button in Control Panel to add the PST to your mail profile BEFORE you open Outlook? Use the E-mail Accounts button the Mail applet to make sure your accounts are properly configured and that you're using the correct PST as the delivery location. Outlook should behave properly after that. I also keep getting one of those Microsoft messages saying Outlook has encountered a problem and needs to close, and gives me the option to send or not send the problem to Microsoft. When looking at the .pst files, I notice that every time I tried to create a new profile, it has added another .pst file, so I have, eg Outlook2.pst, Outlook3.pst etc. This is correct. Creating a new mail profile with Outlook 2003 will also create a new PST. It doesn't matter. Configure the profile to use the correct PST and delete the others BEFORE opening Outlook. -- Brian Tillman [MVP-Outlook] |
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