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#11
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Outlook 2007 can't send e-mails
I am running windows firewall, windows defender, trendmicr pc cillin, &
Webroot spysweeper. How do I know if they were installed in the right order or configured correctly? Geek sqaud at best buy recomended those and set it up. i have only had this lapyop for three weeks now "Peter Foldes" wrote: missie Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "missie.poler" wrote in message ... yes i dif. when that didn't work I contacted customer support for charter and they gave me the alternative to try (using pop.charter.net and smtp.charter.net) since neither worked for outlook 07 but both work for outlook express and web mail, they instructed me to seek support from outlook. "Brian Tillman" wrote: missie.poler wrote: When I try to test settings or send a message I get an error that says Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I contacted my isp and they said since it works with outlook express and webmail then it has nothing to do with the account and they do not support anything beyond webmail access. I do not need to authenticate, so I left the box unchecked in mail set up as well as in addition settings. Did you follow the instructions here? http://charter.com/customers/support...articleid=1410 -- Brian Tillman [MVP-Outlook] |
#12
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Outlook 2007 can't send e-mails
okay, i disabled message scanning and enabled outlook to go through firewall
and still recieve but cannot send "missie.poler" wrote: I am running windows firewall, windows defender, trendmicr pc cillin, & Webroot spysweeper. How do I know if they were installed in the right order or configured correctly? Geek sqaud at best buy recomended those and set it up. i have only had this lapyop for three weeks now "Peter Foldes" wrote: missie Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "missie.poler" wrote in message ... yes i dif. when that didn't work I contacted customer support for charter and they gave me the alternative to try (using pop.charter.net and smtp.charter.net) since neither worked for outlook 07 but both work for outlook express and web mail, they instructed me to seek support from outlook. "Brian Tillman" wrote: missie.poler wrote: When I try to test settings or send a message I get an error that says Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I contacted my isp and they said since it works with outlook express and webmail then it has nothing to do with the account and they do not support anything beyond webmail access. I do not need to authenticate, so I left the box unchecked in mail set up as well as in addition settings. Did you follow the instructions here? http://charter.com/customers/support...articleid=1410 -- Brian Tillman [MVP-Outlook] |
#13
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Outlook 2007 can't send e-mails
Did you ever get this problem resoloved? I have the same problem when I
switch to Charter from comcast when I am in Wisconsin. If you solved the problem, what worked? i have tried all the suggestions and I cannot send outgoing email via smtp.charter.net. The folks at charter said it's an outlook problem, but I have no problem sending outlook messages via smtp.comcast.net when I am in Minnesota. Sheila "missie.poler" wrote: okay, i disabled message scanning and enabled outlook to go through firewall and still recieve but cannot send "missie.poler" wrote: I am running windows firewall, windows defender, trendmicr pc cillin, & Webroot spysweeper. How do I know if they were installed in the right order or configured correctly? Geek sqaud at best buy recomended those and set it up. i have only had this lapyop for three weeks now "Peter Foldes" wrote: missie Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "missie.poler" wrote in message ... yes i dif. when that didn't work I contacted customer support for charter and they gave me the alternative to try (using pop.charter.net and smtp.charter.net) since neither worked for outlook 07 but both work for outlook express and web mail, they instructed me to seek support from outlook. "Brian Tillman" wrote: missie.poler wrote: When I try to test settings or send a message I get an error that says Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I contacted my isp and they said since it works with outlook express and webmail then it has nothing to do with the account and they do not support anything beyond webmail access. I do not need to authenticate, so I left the box unchecked in mail set up as well as in addition settings. Did you follow the instructions here? http://charter.com/customers/support...articleid=1410 -- Brian Tillman [MVP-Outlook] |
#14
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Outlook 2007 can't send e-mails
no, I was never able to get the help I needed. Like you, I am in wisconsin,
and I have done everything charter recommended. I have no problem with the settings in Outlook express, but express doesn't have the calendar and appointment features I need. I have no conflicts with any virus protection, I cannot figure out what the problem can be and it is SO very frustrating. " wrote: Did you ever get this problem resoloved? I have the same problem when I switch to Charter from comcast when I am in Wisconsin. If you solved the problem, what worked? i have tried all the suggestions and I cannot send outgoing email via smtp.charter.net. The folks at charter said it's an outlook problem, but I have no problem sending outlook messages via smtp.comcast.net when I am in Minnesota. Sheila "missie.poler" wrote: okay, i disabled message scanning and enabled outlook to go through firewall and still recieve but cannot send "missie.poler" wrote: I am running windows firewall, windows defender, trendmicr pc cillin, & Webroot spysweeper. How do I know if they were installed in the right order or configured correctly? Geek sqaud at best buy recomended those and set it up. i have only had this lapyop for three weeks now "Peter Foldes" wrote: missie Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ? -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "missie.poler" wrote in message ... yes i dif. when that didn't work I contacted customer support for charter and they gave me the alternative to try (using pop.charter.net and smtp.charter.net) since neither worked for outlook 07 but both work for outlook express and web mail, they instructed me to seek support from outlook. "Brian Tillman" wrote: missie.poler wrote: When I try to test settings or send a message I get an error that says Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I contacted my isp and they said since it works with outlook express and webmail then it has nothing to do with the account and they do not support anything beyond webmail access. I do not need to authenticate, so I left the box unchecked in mail set up as well as in addition settings. Did you follow the instructions here? http://charter.com/customers/support...articleid=1410 -- Brian Tillman [MVP-Outlook] |
#15
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Outlook 2007 can't send e-mails
Thanks for responding. I was able to connect using the smtp.comcast.net
outgoing mail setting. So strange - this never worked before in WI. To get this to work, in Outlook 2007, I selected my email account name (I had changed the outgoing mail setting to smtp.comcast.net) and selected "repair." Then I sent a test email and it worked! I can't believe it. To try a work around, yesterday I even signed up for a free gmail account just so I could use the outgoing mail setting for gmail but that didn't work either though I wonder if I had run the repair action if that problem would have been solved. I am aftraid to change anything now that I can send files in Outlook. Wishing you the best. Good luck. |
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