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#11
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Outlook 2003 URGENT!
Hi Brian, further to my posting of today, I forget to mention that when I go
to the data files (via Control Panel | Mail) and try to connect to the correct pst file, I am now getting a message about RUNDLL An exception occurred .... Thanks. Trish "Brian Tillman" wrote: Trish wrote: Hi Brian, thanks so much for sticking with me on this problem ... believe me, it is appreciated. OK, here is what I did (several times). In Control Panel I went to Mail and selected Show Profiles. I only had Outlook there. I created a new one called Outlook_new. I made it the default. I then went to Outlook and selected File Open and selected Outlook.pst which is the Outlook file that contains all my data. This is when I get all these messages I mentioned earlier. Are you saying by "went to Outlook" that you started Outlook and then used FileOpenOutlook Data File? If so, it will NOT say that the file isn't associated with a program and that you should choose one, so I still think I'm failing to understand what you're describing. Why not use the Data Files button in Control Panel to add the PST to your mail profile BEFORE you open Outlook? Use the E-mail Accounts button the Mail applet to make sure your accounts are properly configured and that you're using the correct PST as the delivery location. Outlook should behave properly after that. I also keep getting one of those Microsoft messages saying Outlook has encountered a problem and needs to close, and gives me the option to send or not send the problem to Microsoft. When looking at the .pst files, I notice that every time I tried to create a new profile, it has added another .pst file, so I have, eg Outlook2.pst, Outlook3.pst etc. This is correct. Creating a new mail profile with Outlook 2003 will also create a new PST. It doesn't matter. Configure the profile to use the correct PST and delete the others BEFORE opening Outlook. -- Brian Tillman [MVP-Outlook] |
#12
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Outlook 2003 URGENT!
Trish wrote:
Hi Brian, further to my posting of today, I forget to mention that when I go to the data files (via Control Panel | Mail) and try to connect to the correct pst file, I am now getting a message about RUNDLL An exception occurred .... Thanks. Trish I'm afraid I'm out of suggestions except one: were I you, I'd completely remove Office 2003 using the WIndows Installer Cleanup Utility and reinstall it. Your old PST should be OK, but make a copy of it before you do this. -- Brian Tillman [MVP-Outlook] |
#13
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Outlook 2003 URGENT!
Hi Brian
May I thank you for all your support and for not baling out on me! I did reinstall Outlook 2003 and it is now working fine. Also, I have set up my new laptop with Vista and Office Pro 2007 and had no problem hooking it up with a copy of my .pst file. So, thank you again for your kindness and patience. Cheers. Trish "Brian Tillman" wrote: Trish wrote: Hi Brian, further to my posting of today, I forget to mention that when I go to the data files (via Control Panel | Mail) and try to connect to the correct pst file, I am now getting a message about RUNDLL An exception occurred .... Thanks. Trish I'm afraid I'm out of suggestions except one: were I you, I'd completely remove Office 2003 using the WIndows Installer Cleanup Utility and reinstall it. Your old PST should be OK, but make a copy of it before you do this. -- Brian Tillman [MVP-Outlook] |
#14
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Outlook 2003 URGENT!
Trish wrote:
May I thank you for all your support and for not baling out on me! Of course! I did reinstall Outlook 2003 and it is now working fine. Also, I have set up my new laptop with Vista and Office Pro 2007 and had no problem hooking it up with a copy of my .pst file. So, thank you again for your kindness and patience. I'm glad it's working now. You're welcome. -- Brian Tillman [MVP-Outlook] |
#15
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Outlook 2003
"Brian Tillman" wrote: Trish wrote: Hi, after extensive problems with Outlook 2003, just recently, I would like to re-install Outlook 2003. When I put in the Microsoft Office Professional 2003 disk, it brings up lots of files. How do I know what files to use for installing (or re-installing) just Outlook (and none of the other applications) and do I need to uninstall Outlook first? If I do need to uninstall it first, how do I isolate it from the other applications, eg Word, Excel et al? Many thx for your help. You should use Control Panel's Add/Remove Programs to perform a repair install. That said, you could also try HelpDetect and Repair from any Office application. Keep in mind, too, that reinstalling Outlook addresses fewer problems that you might think. Often, a new mail profile will fix the problem. If you elect to reinstall, you might consider using the WIndows Installer Cleanup Utility to remove all traces of Office 2003 and then reinstall the entire package. You won't lose any data. All of the Excel and Word documents, as well as the mail data you have, should remain intact and be available after the reinstall. -- Brian Tillman [MVP-Outlook] |
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