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2 contacts folders
Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts
folders but only 1 shows up on the folder list. When I try to open it, I get a message saying it cannot be displayed because the folder could not be opened. Then the address book window opens and if I click the down arrow next to "Contacts", a second Contacts folder appears. If I click on that one, no problem, it opens and I can access everything. If I try to delete the first Contacts folder, I can't. But under the Folders list I see only 1 Contacts folder - the one I can't open. Can anyone help? Denise |
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In the list from Contacts that shows when I click the Address Book icon, I
see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But what's confusing me is that "Address Book" never shows up in Folder List unless you created a folder and gave it that name. In its properties, what type of folder does it say it is? Does it contain anything at all? The Folder named "Outlook Today" is your default Outlook Data File. It should never also be your Archive location. I can only assume that at some point you designated your autoarchive location to be the same as your default file. See if you can reset the autoarchive location to your archive file in Tools Options Other Autoarchive... What exactly do you see in your Outlook Address Book that you do not see in one of your Contacts Folders? I need to make sure we know where all your data is before we try to repair your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:2qOPd.26551$uc.6089@trnddc04... What I've been telling you is from the Folder List view. My folder list is as follows: -Outlook Today - [Archive Folders] | | Address Book (empty) | | Calendar | | -Contacts (This file has info but it is not as current as in the toolbar's Address Book icon) | | Mailing List (ditto) | | Deleted Items | | Drafts | | +Inbox (current info) | | Infected | | Journal | | List | | Notes | | Outbox | | Sent Items (current info) | |_ Tasks | |-Archive Folders | Calendar | Deleted Items | Garden Image (contains items from 2002-3) | +Inbox (contains 1 folder Microcosm) | Journal | Sent Items (contains items from 2004) |_ _ Tasks My problem is that I can't find the contacts that are associated with the Address Book icon on the toolbar. I know there's no info in the address book on the above list, but where is the AB icon getting names, email addresses, and distribution lists from? I don't know how to find that and transfer it into my contacts folder. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But there is no information in the Address Book. The Address Book can only display information that resides in a Contacts Folder. So you have a Contacts Folder in your Outlook profile that contains that information. Before we repair your profile, it is essential that you identify the Folders that contain your most current information. We cannot determine that for you. That is why I told you to use Folder List view to display every Folder in your Profile so we can see where your most current data actually resides. (Use the icon on the bottom pane of the Navigation Panel to display the Folder List View). Once we know which set of Folders is actually the most current, we can easily repair your Profile. The names of your Folders do not help us because they have become corrupt along the way. You must examine their contents. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:EzKPd.19650$uc.13715@trnddc02... I have no idea how that happened. FYI there is another Folder on the same level as Outlook Today - [Archive Folders] named Archive Folders. In that folder there are folders for Calendar, Deleted Items, Garden Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are things from 2004. In the Deleted Items are items from 2003. In the Inbox only one folder appears and it too has old stuff in it. Re my Data: It appears to be intact except that the Contacts List and its subfolder Mailing List do not have the most current info in them. I can only get to the current & correct list by clicking on the Address Book icon in the toolbar. The Address Book folder is empty. What I'd like to do is replace the Contacts info with the AB icon info. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... That is the part that troubles me. How did your Archive Folder ever become your default Data File? The Archive folder never contains your complete Outlook Data and should not be designated as your delivery location. Does all of your Outlook Data appear to be intact? -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newsgqPd.27643$uc.17125@trnddc03... I'm not sure which of these you want so I'll give you all: Right-click on Outlook today (Archive Folders): General Tab, Archive Folders, click on Advanced: Name: Archive Folders Filename: C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook\Outlook.pst If I click on File, Data File Management, 2 files named Archive show up: The settings for the first one (mail delivery location) are the same as above. The second one has nothing under Comments and the path is the same except instead of Outlook.pst, it says Archive.pst. I also have another path but I can't seem to recreate how I got it. On the off chance that this is what you're looking for, here it is: res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outl wvw.dll/outlook.htm I'm sorry to be so troublesome and I really appreciate your patience. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Properties of your root folder in Outlook. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:RYbPd.2383$uc.1258@trnddc01... I'm running Office XP Pro on Win XP. How do I find out what my default Outlook Data File is? TIA, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It's easy to get your address books all messed up when you transfer Outlook data, especially when you use import/export in the process. Outlook is very intolerant of various methods people might naturally use and provides no clear instructions on how to do it. Fortunately, it's very easy to fix because its just a matter of redoing your Outlook Address Book settings. Your data is not at risk here. The first thing you need to do is make sure you know the name and location of your default Outlook Data File. Then we need to know your Outlook version to tell you what to do. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:Bs4Pd.15426$uc.12772@trnddc05... I'm sorry but I've done so many things to get this to work that I can't remember everything. I do know I checked this group for how to move my contact info from one computer to another. I did that but something didn't work right. I went back to the group messages and found something that talked about transferring files using export/import, so I tried that. I did nothing to configure Outlook on this computer. somthing I did in the transfer/ex-import established my dsl connection so I have no problem sending/receiving email. It's just the contacts & address book that are screwed up. Isn't there some way to fix them? I really appreciate any suggestions you may offer. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... A couple things seem very strange here. Why would your Archive Folder be your root Outlook data file? It should never be your default data file. The Address Book does not show in Folder List. What is "Address Book?" Did you create a Folder that you named Address Book? You'd better tell us how you created your profile and specified your default Outlook Data File. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:gt5Od.16401$wc.2512@trnddc07... I'm not sure this will help but here goes: Outlook Today-(Archive Folders) -Address Book -Calendar +Contacts -Mailing List -Deleted Items -Drafts +Inbox...etc. When I highlight Address Book, the from/subject box says "There are no items to show in this view." BUT when I click on the Address Book icon in the Toolbar, a screen called Address Book comes up with names & email addresses. In the "Show Names from the:" box, it says "Contacts". If I click the down arrow, it says: Outlook Address Book Contacts (contacts is highlighted) If I click highlight the Outlook Address Book, It says "No entries in this Address Book". To further confuse things, the names/addresses that appear when Contacts is highlighted in this view, are not the same as the ones in the Folder List Contacts. I hope this helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... I'm even more confused. Sorry. Your descriptions are just impossible for me to follow. Use the Folder List view to examine your entire Contacts folder hierarchy. State what you see. State which of these folders appear in your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:aKSNd.22049$uc.2340@trnddc09... I realize you think it couldn't be, but it was as I stated it. Since then I've tried a bunch of things to correct the problem and something must have worked - partially. 1. Now I have a Contacts folder in Outlook Today with a sub-folder called Mailing List. 2. Last week I created 4 Distribution Lists from Mailing List but they are nowhere to be found in either folder. 3. If I open the Address Book folder in Outlook Today, nothing shows up - it's blank. 4. If I click on the Address Book icon in the Outlook toolbar, a list of names & email addresses appears and it is here that I find my 4 Distriubtion Lists. In the 'Show names from' section, it shows Contacts. If I click on the down arrow, it shows Outlook Address Book and under that it shows Contacts. 5. There's no Mailing List subfolder associated with this Contacts folder. Now, I'm so confused and I've tried so many things to get this working that I can't remember everything. All I want is for my stuff to be in one place where I can get to it. Please help me resolve this if you can. Many thanks in advance, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Your description, if accurate, defies reality. If you have two or more Contacts Folders listed under your Outlook Address Book, then that dialog box could not be blank. Re read what I posted. State your problem more clearly and post back with a more accurate description of what you are seeing. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_5Nd.6281$uc.2840@trnddc04... I tried that but when I got as far as Outlook Address Book, nothing showed up - the list was blank. What now? "Russ Valentine [MVP-Outlook]" wrote in message ... Remove the dud folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Larry Tackett" wrote in message news:ahRMd.4006$uc.3858@trnddc05... Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts folders but only 1 shows up on the folder list. When I try to open it, I get a message saying it cannot be displayed because the folder could not be opened. Then the address book window opens and if I click the down arrow next to "Contacts", a second Contacts folder appears. If I click on that one, no problem, it opens and I can access everything. If I try to delete the first Contacts folder, I can't. But under the Folders list I see only 1 Contacts folder - the one I can't open. Can anyone help? Denise |
#3
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It helps a bit. You still did not answer what information appears in the
Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But what's confusing me is that "Address Book" never shows up in Folder List unless you created a folder and gave it that name. In its properties, what type of folder does it say it is? Does it contain anything at all? The Folder named "Outlook Today" is your default Outlook Data File. It should never also be your Archive location. I can only assume that at some point you designated your autoarchive location to be the same as your default file. See if you can reset the autoarchive location to your archive file in Tools Options Other Autoarchive... What exactly do you see in your Outlook Address Book that you do not see in one of your Contacts Folders? I need to make sure we know where all your data is before we try to repair your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:2qOPd.26551$uc.6089@trnddc04... What I've been telling you is from the Folder List view. My folder list is as follows: -Outlook Today - [Archive Folders] | | Address Book (empty) | | Calendar | | -Contacts (This file has info but it is not as current as in the toolbar's Address Book icon) | | Mailing List (ditto) | | Deleted Items | | Drafts | | +Inbox (current info) | | Infected | | Journal | | List | | Notes | | Outbox | | Sent Items (current info) | |_ Tasks | |-Archive Folders | Calendar | Deleted Items | Garden Image (contains items from 2002-3) | +Inbox (contains 1 folder Microcosm) | Journal | Sent Items (contains items from 2004) |_ _ Tasks My problem is that I can't find the contacts that are associated with the Address Book icon on the toolbar. I know there's no info in the address book on the above list, but where is the AB icon getting names, email addresses, and distribution lists from? I don't know how to find that and transfer it into my contacts folder. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But there is no information in the Address Book. The Address Book can only display information that resides in a Contacts Folder. So you have a Contacts Folder in your Outlook profile that contains that information. Before we repair your profile, it is essential that you identify the Folders that contain your most current information. We cannot determine that for you. That is why I told you to use Folder List view to display every Folder in your Profile so we can see where your most current data actually resides. (Use the icon on the bottom pane of the Navigation Panel to display the Folder List View). Once we know which set of Folders is actually the most current, we can easily repair your Profile. The names of your Folders do not help us because they have become corrupt along the way. You must examine their contents. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:EzKPd.19650$uc.13715@trnddc02... I have no idea how that happened. FYI there is another Folder on the same level as Outlook Today - [Archive Folders] named Archive Folders. In that folder there are folders for Calendar, Deleted Items, Garden Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are things from 2004. In the Deleted Items are items from 2003. In the Inbox only one folder appears and it too has old stuff in it. Re my Data: It appears to be intact except that the Contacts List and its subfolder Mailing List do not have the most current info in them. I can only get to the current & correct list by clicking on the Address Book icon in the toolbar. The Address Book folder is empty. What I'd like to do is replace the Contacts info with the AB icon info. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... That is the part that troubles me. How did your Archive Folder ever become your default Data File? The Archive folder never contains your complete Outlook Data and should not be designated as your delivery location. Does all of your Outlook Data appear to be intact? -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newsgqPd.27643$uc.17125@trnddc03... I'm not sure which of these you want so I'll give you all: Right-click on Outlook today (Archive Folders): General Tab, Archive Folders, click on Advanced: Name: Archive Folders Filename: C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook\Outlook.pst If I click on File, Data File Management, 2 files named Archive show up: The settings for the first one (mail delivery location) are the same as above. The second one has nothing under Comments and the path is the same except instead of Outlook.pst, it says Archive.pst. I also have another path but I can't seem to recreate how I got it. On the off chance that this is what you're looking for, here it is: res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outl wvw.dll/outlook.htm I'm sorry to be so troublesome and I really appreciate your patience. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Properties of your root folder in Outlook. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:RYbPd.2383$uc.1258@trnddc01... I'm running Office XP Pro on Win XP. How do I find out what my default Outlook Data File is? TIA, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It's easy to get your address books all messed up when you transfer Outlook data, especially when you use import/export in the process. Outlook is very intolerant of various methods people might naturally use and provides no clear instructions on how to do it. Fortunately, it's very easy to fix because its just a matter of redoing your Outlook Address Book settings. Your data is not at risk here. The first thing you need to do is make sure you know the name and location of your default Outlook Data File. Then we need to know your Outlook version to tell you what to do. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:Bs4Pd.15426$uc.12772@trnddc05... I'm sorry but I've done so many things to get this to work that I can't remember everything. I do know I checked this group for how to move my contact info from one computer to another. I did that but something didn't work right. I went back to the group messages and found something that talked about transferring files using export/import, so I tried that. I did nothing to configure Outlook on this computer. somthing I did in the transfer/ex-import established my dsl connection so I have no problem sending/receiving email. It's just the contacts & address book that are screwed up. Isn't there some way to fix them? I really appreciate any suggestions you may offer. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... A couple things seem very strange here. Why would your Archive Folder be your root Outlook data file? It should never be your default data file. The Address Book does not show in Folder List. What is "Address Book?" Did you create a Folder that you named Address Book? You'd better tell us how you created your profile and specified your default Outlook Data File. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:gt5Od.16401$wc.2512@trnddc07... I'm not sure this will help but here goes: Outlook Today-(Archive Folders) -Address Book -Calendar +Contacts -Mailing List -Deleted Items -Drafts +Inbox...etc. When I highlight Address Book, the from/subject box says "There are no items to show in this view." BUT when I click on the Address Book icon in the Toolbar, a screen called Address Book comes up with names & email addresses. In the "Show Names from the:" box, it says "Contacts". If I click the down arrow, it says: Outlook Address Book Contacts (contacts is highlighted) If I click highlight the Outlook Address Book, It says "No entries in this Address Book". To further confuse things, the names/addresses that appear when Contacts is highlighted in this view, are not the same as the ones in the Folder List Contacts. I hope this helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... I'm even more confused. Sorry. Your descriptions are just impossible for me to follow. Use the Folder List view to examine your entire Contacts folder hierarchy. State what you see. State which of these folders appear in your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:aKSNd.22049$uc.2340@trnddc09... I realize you think it couldn't be, but it was as I stated it. Since then I've tried a bunch of things to correct the problem and something must have worked - partially. 1. Now I have a Contacts folder in Outlook Today with a sub-folder called Mailing List. 2. Last week I created 4 Distribution Lists from Mailing List but they are nowhere to be found in either folder. 3. If I open the Address Book folder in Outlook Today, nothing shows up - it's blank. 4. If I click on the Address Book icon in the Outlook toolbar, a list of names & email addresses appears and it is here that I find my 4 Distriubtion Lists. In the 'Show names from' section, it shows Contacts. If I click on the down arrow, it shows Outlook Address Book and under that it shows Contacts. 5. There's no Mailing List subfolder associated with this Contacts folder. Now, I'm so confused and I've tried so many things to get this working that I can't remember everything. All I want is for my stuff to be in one place where I can get to it. Please help me resolve this if you can. Many thanks in advance, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Your description, if accurate, defies reality. If you have two or more Contacts Folders listed under your Outlook Address Book, then that dialog box could not be blank. Re read what I posted. State your problem more clearly and post back with a more accurate description of what you are seeing. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_5Nd.6281$uc.2840@trnddc04... I tried that but when I got as far as Outlook Address Book, nothing showed up - the list was blank. What now? "Russ Valentine [MVP-Outlook]" wrote in message ... Remove the dud folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Larry Tackett" wrote in message news:ahRMd.4006$uc.3858@trnddc05... Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts folders but only 1 shows up on the folder list. When I try to open it, I get a message saying it cannot be displayed because the folder could not be opened. Then the address book window opens and if I click the down arrow next to "Contacts", a second Contacts folder appears. If I click on that one, no problem, it opens and I can access everything. If I try to delete the first Contacts folder, I can't. But under the Folders list I see only 1 Contacts folder - the one I can't open. Can anyone help? Denise |
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What am I supposed to reset my autoarchive folder to? It is already set for
archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But what's confusing me is that "Address Book" never shows up in Folder List unless you created a folder and gave it that name. In its properties, what type of folder does it say it is? Does it contain anything at all? The Folder named "Outlook Today" is your default Outlook Data File. It should never also be your Archive location. I can only assume that at some point you designated your autoarchive location to be the same as your default file. See if you can reset the autoarchive location to your archive file in Tools Options Other Autoarchive... What exactly do you see in your Outlook Address Book that you do not see in one of your Contacts Folders? I need to make sure we know where all your data is before we try to repair your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:2qOPd.26551$uc.6089@trnddc04... What I've been telling you is from the Folder List view. My folder list is as follows: -Outlook Today - [Archive Folders] | | Address Book (empty) | | Calendar | | -Contacts (This file has info but it is not as current as in the toolbar's Address Book icon) | | Mailing List (ditto) | | Deleted Items | | Drafts | | +Inbox (current info) | | Infected | | Journal | | List | | Notes | | Outbox | | Sent Items (current info) | |_ Tasks | |-Archive Folders | Calendar | Deleted Items | Garden Image (contains items from 2002-3) | +Inbox (contains 1 folder Microcosm) | Journal | Sent Items (contains items from 2004) |_ _ Tasks My problem is that I can't find the contacts that are associated with the Address Book icon on the toolbar. I know there's no info in the address book on the above list, but where is the AB icon getting names, email addresses, and distribution lists from? I don't know how to find that and transfer it into my contacts folder. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... But there is no information in the Address Book. The Address Book can only display information that resides in a Contacts Folder. So you have a Contacts Folder in your Outlook profile that contains that information. Before we repair your profile, it is essential that you identify the Folders that contain your most current information. We cannot determine that for you. That is why I told you to use Folder List view to display every Folder in your Profile so we can see where your most current data actually resides. (Use the icon on the bottom pane of the Navigation Panel to display the Folder List View). Once we know which set of Folders is actually the most current, we can easily repair your Profile. The names of your Folders do not help us because they have become corrupt along the way. You must examine their contents. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:EzKPd.19650$uc.13715@trnddc02... I have no idea how that happened. FYI there is another Folder on the same level as Outlook Today - [Archive Folders] named Archive Folders. In that folder there are folders for Calendar, Deleted Items, Garden Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are things from 2004. In the Deleted Items are items from 2003. In the Inbox only one folder appears and it too has old stuff in it. Re my Data: It appears to be intact except that the Contacts List and its subfolder Mailing List do not have the most current info in them. I can only get to the current & correct list by clicking on the Address Book icon in the toolbar. The Address Book folder is empty. What I'd like to do is replace the Contacts info with the AB icon info. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... That is the part that troubles me. How did your Archive Folder ever become your default Data File? The Archive folder never contains your complete Outlook Data and should not be designated as your delivery location. Does all of your Outlook Data appear to be intact? -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newsgqPd.27643$uc.17125@trnddc03... I'm not sure which of these you want so I'll give you all: Right-click on Outlook today (Archive Folders): General Tab, Archive Folders, click on Advanced: Name: Archive Folders Filename: C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook\Outlook.pst If I click on File, Data File Management, 2 files named Archive show up: The settings for the first one (mail delivery location) are the same as above. The second one has nothing under Comments and the path is the same except instead of Outlook.pst, it says Archive.pst. I also have another path but I can't seem to recreate how I got it. On the off chance that this is what you're looking for, here it is: res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outl wvw.dll/outlook.htm I'm sorry to be so troublesome and I really appreciate your patience. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Properties of your root folder in Outlook. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:RYbPd.2383$uc.1258@trnddc01... I'm running Office XP Pro on Win XP. How do I find out what my default Outlook Data File is? TIA, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It's easy to get your address books all messed up when you transfer Outlook data, especially when you use import/export in the process. Outlook is very intolerant of various methods people might naturally use and provides no clear instructions on how to do it. Fortunately, it's very easy to fix because its just a matter of redoing your Outlook Address Book settings. Your data is not at risk here. The first thing you need to do is make sure you know the name and location of your default Outlook Data File. Then we need to know your Outlook version to tell you what to do. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:Bs4Pd.15426$uc.12772@trnddc05... I'm sorry but I've done so many things to get this to work that I can't remember everything. I do know I checked this group for how to move my contact info from one computer to another. I did that but something didn't work right. I went back to the group messages and found something that talked about transferring files using export/import, so I tried that. I did nothing to configure Outlook on this computer. somthing I did in the transfer/ex-import established my dsl connection so I have no problem sending/receiving email. It's just the contacts & address book that are screwed up. Isn't there some way to fix them? I really appreciate any suggestions you may offer. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... A couple things seem very strange here. Why would your Archive Folder be your root Outlook data file? It should never be your default data file. The Address Book does not show in Folder List. What is "Address Book?" Did you create a Folder that you named Address Book? You'd better tell us how you created your profile and specified your default Outlook Data File. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:gt5Od.16401$wc.2512@trnddc07... I'm not sure this will help but here goes: Outlook Today-(Archive Folders) -Address Book -Calendar +Contacts -Mailing List -Deleted Items -Drafts +Inbox...etc. When I highlight Address Book, the from/subject box says "There are no items to show in this view." BUT when I click on the Address Book icon in the Toolbar, a screen called Address Book comes up with names & email addresses. In the "Show Names from the:" box, it says "Contacts". If I click the down arrow, it says: Outlook Address Book Contacts (contacts is highlighted) If I click highlight the Outlook Address Book, It says "No entries in this Address Book". To further confuse things, the names/addresses that appear when Contacts is highlighted in this view, are not the same as the ones in the Folder List Contacts. I hope this helps. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... I'm even more confused. Sorry. Your descriptions are just impossible for me to follow. Use the Folder List view to examine your entire Contacts folder hierarchy. State what you see. State which of these folders appear in your Outlook Address Book. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:aKSNd.22049$uc.2340@trnddc09... I realize you think it couldn't be, but it was as I stated it. Since then I've tried a bunch of things to correct the problem and something must have worked - partially. 1. Now I have a Contacts folder in Outlook Today with a sub-folder called Mailing List. 2. Last week I created 4 Distribution Lists from Mailing List but they are nowhere to be found in either folder. 3. If I open the Address Book folder in Outlook Today, nothing shows up - it's blank. 4. If I click on the Address Book icon in the Outlook toolbar, a list of names & email addresses appears and it is here that I find my 4 Distriubtion Lists. In the 'Show names from' section, it shows Contacts. If I click on the down arrow, it shows Outlook Address Book and under that it shows Contacts. 5. There's no Mailing List subfolder associated with this Contacts folder. Now, I'm so confused and I've tried so many things to get this working that I can't remember everything. All I want is for my stuff to be in one place where I can get to it. Please help me resolve this if you can. Many thanks in advance, Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Your description, if accurate, defies reality. If you have two or more Contacts Folders listed under your Outlook Address Book, then that dialog box could not be blank. Re read what I posted. State your problem more clearly and post back with a more accurate description of what you are seeing. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_5Nd.6281$uc.2840@trnddc04... I tried that but when I got as far as Outlook Address Book, nothing showed up - the list was blank. What now? "Russ Valentine [MVP-Outlook]" wrote in message ... Remove the dud folder he Tools E-mail accounts View or change existing directories or address books Outlook Address Book Change. -- Russ Valentine [MVP-Outlook] "Larry Tackett" wrote in message news:ahRMd.4006$uc.3858@trnddc05... Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts folders but only 1 shows up on the folder list. When I try to open it, I get a message saying it cannot be displayed because the folder could not be opened. Then the address book window opens and if I click the down arrow next to "Contacts", a second Contacts folder appears. If I click on that one, no problem, it opens and I can access everything. If I try to delete the first Contacts folder, I can't. But under the Folders list I see only 1 Contacts folder - the one I can't open. Can anyone help? Denise |
#5
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Still inexplicable since the Outlook Address Book cannot contain anything
that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#6
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OK. I did as you asked and when I re-added the Outlook Address Book, I wound
up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#7
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It does seem that way, although I've never seen such a thing as a "hidden"
folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#8
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Six files turned up. Here's what the search shows:
archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#9
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Wow. 6.
First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
#10
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I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails & contacts) and a set of Personal Folders with the same folders but no data in them. Also, the address book icon shows Outlook Address Book, Contacts and everything is empty. How do I transfer the folders from Archive Folders to Personal Folders? What happened to my address book data (that was most current)? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Wow. 6. First and foremost remember how you found these files because this "invisible" data has to be in one of them. Next you're going to create a new Outlook profile from scratch and set it to use the same Outlook data file as its default that you are currently using as your default. You will need all the information on how to configure your mail accounts because you will need to recreate them when you create the new profile. Follow the directions he http://support.microsoft.com/kb/287072 After you're done, your Outlook Address Book should display your Contacts Folder correctly. If you think you have any missing Contact data you can open each of these other files with Outlook's File Open command to see if they contain anything you think you are missing. Note that files marked archive.pst will not contain any Contacts since Contacts are not archived. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:C_7Qd.24903$wc.7211@trnddc07... Six files turned up. Here's what the search shows: archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\ backup.pst " " " " " outlook.pst " " " " " archive.pst C:\DocumentsandSettings\DeniseTackett\LocalSetting s\ApplicationData\Microsoft\Outlook backup.pst " " " " " " " Outlook.pst " " " " " " " OK now what? Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It does seem that way, although I've never seen such a thing as a "hidden" folder in Outlook. But I've never seen the default data file marked "Archive" either, so something odd happened here. I'm reluctant just to have you create a new profile until we're sure where all your data is. Try this. Make sure you have enabled searching of hidden files and folders, then search your hard drive for *.pst and see what turns up. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:KC3Qd.6350$uc.4307@trnddc01... OK. I did as you asked and when I re-added the Outlook Address Book, I wound up with the same dilemna as I had before. I was sure to exit and restart Outlook as directed. It seems as if there is a second Contacts folder that I can't see. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... Still inexplicable since the Outlook Address Book cannot contain anything that is not in a Contacts Folder. Just remove and re-add the Outlook Address Book from your profile to reset your connections. That won't risk losing any data. Make sure you restart Outlook in between. Use the instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "DNT" wrote in message news:yxVPd.26624$uc.17378@trnddc04... What am I supposed to reset my autoarchive folder to? It is already set for archive.pst. Some of the names & addresses are different from the Outlook Address Book and the Contacts Folder. The Contacts folder doesn't have my distrubution lists in it. Denise "Russ Valentine [MVP-Outlook]" wrote in message ... It helps a bit. You still did not answer what information appears in the Outlook Address Book that does not also appear in one of your Contacts Folders. Nor what the result of resetting your autoarchive folder is. -- Russ Valentine [MVP-Outlook] "DNT" wrote in message newssSPd.20411$uc.19638@trnddc08... In the list from Contacts that shows when I click the Address Book icon, I see names, display names, email addresses, and distribution lists. When I click on the Address Book icon on the toolbar, in the show names from box, it says Contacts and my current list shows. If I click the down arrow then right click on "Outlook Address book" to get the properties, it says "No entries in this Address Book" and I get 2 error messages. One is "Property dialog box could not be displayed. An attempt was made to open an unsupported property." The next message has the same 1st sentence followed by "Action could not be completed." If I right-click on Contacts for the properties, the jGeneral tab says: Information: Archive Folders and Contact folder: Contacts. If I right-click the Address Book Folder (under Outlook today), it says the location is Archive Folders. On the AutoArchive tab, "Do not archive items in this folder" is checked. If I right-click the Contacts Folder from the same list, it says: "Type: Folder containing contact Items, Location Archive Folders, Description: Contacts Comment". The Outlook Address Book Tab says: "Show this folder as an email Address Book. Name of AB: Contacts." If I go to Tools, Options, Other, AutoArchive, it says it moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder? I hope that helps. Denise |
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