Can't Open or Save Attachments

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are aware, please
post the original problem and everything you have tried so far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or save
attachments in my email anymore. I first noticed it about a week ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help protect your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow attachments to
be saved or opened that could potentially be a virus" box unchecked in the
security page under options in the tools menu item. I'm also running Norton
Anti-virus which was installed as part of Norton Internet Security 2004, but
I have email scanning disabled.

I searched for this on the internet and found other people were having the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it to a
Yahoo email account and then downloaded it from there. The attachment saves
to disk ok and runs fine. I didn't think the attachment was the problem
because I can't open or save any other attachment in OE, but I had to be
sure. I also have a second computer running Windows XP Home Edition with
SP2 so I forwarded the email to myself and used OE on the that computer to
retrieve the email. The attachment opens and saves fine on the second
computer.

2. Tried to open and save the attachment in safe mode - same problem.

3. Used msconfig Selective Startup option and stopped startup programs,
System.ini, Win.ini, and all but essential services from loading. Still
can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus Protection
under Select the Internet Explorer Security Zone I selected the Internet
Zone (Less secure, but more functional) radio button. Still no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open and save
the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and System works
and then reinstalled service pack 2. Now I can not open or save the
attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home Edition
Service Pack 1 Version 2002. Later upgraded to Service Pack 2 through
Windows Update program. I have always kept up with Windows updates.

There is one more peculiar problem that I should mention. Maybe it's
related, maybe not. When I have Norton Anti-virus scan my emails or when
Norton's anti-spam is turned on, if I open OE and alter close it when I or
someone else on another account opens OE to get their email we get this
error:

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no errors or
warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you soon.

I didn't see this in the list of things you tried. I did send it to
you, yes?

You may have to unblock the attachment with the Attachment Manager.

See this KB article:
http://support.microsoft.com/?kbid=883260

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08...

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are aware,
please post the original problem and everything you have tried so
far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or
save
attachments in my email anymore. I first noticed it about a week
ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help
protect your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please
check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow
attachments to
be saved or opened that could potentially be a virus" box unchecked
in the
security page under options in the tools menu item. I'm also
running Norton
Anti-virus which was installed as part of Norton Internet Security
2004, but
I have email scanning disabled.

I searched for this on the internet and found other people were
having the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it
to a Yahoo email account and then downloaded it from there. The
attachment saves to disk ok and runs fine. I didn't think the
attachment was the problem because I can't open or save any other
attachment in OE, but I had to be sure. I also have a second
computer running Windows XP Home Edition with SP2 so I forwarded the
email to myself and used OE on the that computer to retrieve the
email. The attachment opens and saves fine on the second computer.

2. Tried to open and save the attachment in safe mode - same
problem.

3. Used msconfig Selective Startup option and stopped startup
programs, System.ini, Win.ini, and all but essential services from
loading. Still can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I
selected the Internet Zone (Less secure, but more functional) radio
button. Still no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open
and save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and
System works and then reinstalled service pack 2. Now I can not
open or save the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home
Edition Service Pack 1 Version 2002. Later upgraded to Service Pack
2 through Windows Update program. I have always kept up with
Windows updates.

There is one more peculiar problem that I should mention. Maybe
it's related, maybe not. When I have Norton Anti-virus scan my
emails or when Norton's anti-spam is turned on, if I open OE and
alter close it when I or someone else on another account opens OE to
get their email we get this error:

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL):
NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no
errors or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you
soon.

"Bruce Hagen" wrote in message
...
I didn't see this in the list of things you tried. I did send it to you,
yes?

You may have to unblock the attachment with the Attachment Manager.

See this KB article:
http://support.microsoft.com/?kbid=883260

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

Sorry, Bruce, yes you did suggest it and my reply was:

Are you refering to this:

You can open a blocked file from a known source if you want to. To open a
blocked file, follow these steps:

1. Right-click the blocked file, and then click properties.
2. In the general tab, click unblock.

When I right-click on the attachment name after clicking on the paper clip
icon no pop-up menu appears.

If I double-click the email to open it in its own window and then right
click the attachment there is no properties selection in the pop-up menu.
If I select save as... from this menu I get "The command failed to execute"
message.

I'm not sure what "known source" means. I assume it means that the file is
already saved to disk. It is not, that is the problem; I can't save it to
disk as well as open it. Unless there is some way to get at the attachment
that doesn't involve OE?


"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08...

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are aware,
please post the original problem and everything you have tried so far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or save
attachments in my email anymore. I first noticed it about a week ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help protect
your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow attachments
to
be saved or opened that could potentially be a virus" box unchecked in
the
security page under options in the tools menu item. I'm also running
Norton
Anti-virus which was installed as part of Norton Internet Security 2004,
but
I have email scanning disabled.

I searched for this on the internet and found other people were having
the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it to a
Yahoo email account and then downloaded it from there. The attachment
saves to disk ok and runs fine. I didn't think the attachment was the
problem because I can't open or save any other attachment in OE, but I
had to be sure. I also have a second computer running Windows XP Home
Edition with SP2 so I forwarded the email to myself and used OE on the
that computer to retrieve the email. The attachment opens and saves fine
on the second computer.

2. Tried to open and save the attachment in safe mode - same problem.

3. Used msconfig Selective Startup option and stopped startup programs,
System.ini, Win.ini, and all but essential services from loading. Still
can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I selected
the Internet Zone (Less secure, but more functional) radio button. Still
no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open and
save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and System
works and then reinstalled service pack 2. Now I can not open or save
the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home Edition
Service Pack 1 Version 2002. Later upgraded to Service Pack 2 through
Windows Update program. I have always kept up with Windows updates.

There is one more peculiar problem that I should mention. Maybe it's
related, maybe not. When I have Norton Anti-virus scan my emails or when
Norton's anti-spam is turned on, if I open OE and alter close it when I
or someone else on another account opens OE to get their email we get
this error:


Typo: in the above paragragh the word "alter" should be "after."

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no errors
or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you
soon.

OK. I just sent out a plea for help. Keep checking back.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

"Al Swearengen" wrote in message
news:MJXJd.11377$hC2.6511@trndny04...

"Bruce Hagen" wrote in message
...
I didn't see this in the list of things you tried. I did send it to
you, yes?

You may have to unblock the attachment with the Attachment Manager.

See this KB article:
http://support.microsoft.com/?kbid=883260

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

Sorry, Bruce, yes you did suggest it and my reply was:

Are you refering to this:

You can open a blocked file from a known source if you want to. To
open a
blocked file, follow these steps:

1. Right-click the blocked file, and then click properties.
2. In the general tab, click unblock.

When I right-click on the attachment name after clicking on the
paper clip
icon no pop-up menu appears.

If I double-click the email to open it in its own window and then
right
click the attachment there is no properties selection in the pop-up
menu.
If I select save as... from this menu I get "The command failed to
execute"
message.

I'm not sure what "known source" means. I assume it means that the
file is already saved to disk. It is not, that is the problem; I
can't save it to disk as well as open it. Unless there is some way
to get at the attachment that doesn't involve OE?


"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08...

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are
aware, please post the original problem and everything you have
tried so far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open
or save
attachments in my email anymore. I first noticed it about a week
ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help
protect your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please
check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow
attachments to
be saved or opened that could potentially be a virus" box
unchecked in the
security page under options in the tools menu item. I'm also
running Norton
Anti-virus which was installed as part of Norton Internet Security
2004, but
I have email scanning disabled.

I searched for this on the internet and found other people were
having the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded
it to a Yahoo email account and then downloaded it from there. The
attachment saves to disk ok and runs fine. I didn't think the
attachment was the problem because I can't open or save any other
attachment in OE, but I had to be sure. I also have a second
computer running Windows XP Home Edition with SP2 so I forwarded
the email to myself and used OE on the that computer to retrieve
the email. The attachment opens and saves fine on the second
computer.

2. Tried to open and save the attachment in safe mode - same
problem.

3. Used msconfig Selective Startup option and stopped startup
programs, System.ini, Win.ini, and all but essential services from
loading. Still can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I
selected the Internet Zone (Less secure, but more functional)
radio button. Still no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can
open and save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and
System works and then reinstalled service pack 2. Now I can not
open or save the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home
Edition Service Pack 1 Version 2002. Later upgraded to Service
Pack 2 through Windows Update program. I have always kept up with
Windows updates.

There is one more peculiar problem that I should mention. Maybe
it's related, maybe not. When I have Norton Anti-virus scan my
emails or when Norton's anti-spam is turned on, if I open OE and
alter close it when I or someone else on another account opens OE
to get their email we get this error:


Typo: in the above paragragh the word "alter" should be "after."

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL):
NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning
and anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no
errors or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from
you soon.

"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or
save attachments in my email anymore. I first noticed it about a
week ago.
The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help
protect your computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please
check your free disk space and try again."

My disk is far from being full and I have the "Do not allow
attachments to be saved or opened that could potentially be a virus"
box unchecked in the security page under options in the tools menu
item. I'm also running Norton Anti-virus which was installed as part
of Norton Internet Security 2004, but I have email scanning disabled.

I searched for this on the internet and found other people were
having the same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it
to a Yahoo email account and then downloaded it from there. The
attachment saves to disk ok and runs fine. I didn't think the
attachment was the problem because I can't open or save any other
attachment in OE, but I had to be sure. I also have a second
computer running Windows XP Home Edition with SP2 so I forwarded the
email to myself and used OE on the that computer to retrieve the
email. The attachment opens and saves fine on the second computer.

2. Tried to open and save the attachment in safe mode - same problem.

3. Used msconfig Selective Startup option and stopped startup
programs, System.ini, Win.ini, and all but essential services from
loading. Still can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I
selected the Internet Zone (Less secure, but more functional) radio
button. Still no luck.
5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open
and save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and System
works and then reinstalled service pack 2. Now I can not open or
save the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home Edition
Service Pack 1 Version 2002. Later upgraded to Service Pack 2 through
Windows Update program. I have always kept up with Windows updates.

There is one more peculiar problem that I should mention. Maybe it's
related, maybe not. When I have Norton Anti-virus scan my emails or
when Norton's anti-spam is turned on, if I open OE and alter close it
when I or someone else on another account opens OE to get their email
we get this error:

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no
errors or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you
soon.

In OE go to Tools | Options | Security and set OE to the Internet Zone.
Then open the message and try to open the attachment.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx

"Frank Saunders, MS-MVP IE/OE" wrote in message
...
"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or
save attachments in my email anymore. I first noticed it about a
week ago.
The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help
protect your computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please
check your free disk space and try again."

My disk is far from being full and I have the "Do not allow
attachments to be saved or opened that could potentially be a virus"
box unchecked in the security page under options in the tools menu
item. I'm also running Norton Anti-virus which was installed as part
of Norton Internet Security 2004, but I have email scanning disabled.

I searched for this on the internet and found other people were
having the same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it
to a Yahoo email account and then downloaded it from there. The
attachment saves to disk ok and runs fine. I didn't think the
attachment was the problem because I can't open or save any other
attachment in OE, but I had to be sure. I also have a second
computer running Windows XP Home Edition with SP2 so I forwarded the
email to myself and used OE on the that computer to retrieve the
email. The attachment opens and saves fine on the second computer.

2. Tried to open and save the attachment in safe mode - same problem.

3. Used msconfig Selective Startup option and stopped startup
programs, System.ini, Win.ini, and all but essential services from
loading. Still can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I
selected the Internet Zone (Less secure, but more functional) radio
button. Still no luck.
5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open
and save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and System
works and then reinstalled service pack 2. Now I can not open or
save the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home Edition
Service Pack 1 Version 2002. Later upgraded to Service Pack 2 through
Windows Update program. I have always kept up with Windows updates.

There is one more peculiar problem that I should mention. Maybe it's
related, maybe not. When I have Norton Anti-virus scan my emails or
when Norton's anti-spam is turned on, if I open OE and alter close it
when I or someone else on another account opens OE to get their email
we get this error:

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no
errors or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you
soon.

In OE go to Tools | Options | Security and set OE to the Internet Zone.
Then open the message and try to open the attachment.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx


I already tried that, Frank. I mentioned it in step 4 of the "Steps that I
have taken" part of my last post. Thanks anyway. :-)

"Al Swearengen" wrote in message
news:MJXJd.11377$hC2.6511@trndny04...

"Bruce Hagen" wrote in message
...
I didn't see this in the list of things you tried. I did send it to you,
yes?

You may have to unblock the attachment with the Attachment Manager.

See this KB article:
http://support.microsoft.com/?kbid=883260

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

Sorry, Bruce, yes you did suggest it and my reply was:

Are you refering to this:

You can open a blocked file from a known source if you want to. To open a
blocked file, follow these steps:

1. Right-click the blocked file, and then click properties.
2. In the general tab, click unblock.

When I right-click on the attachment name after clicking on the paper clip
icon no pop-up menu appears.

If I double-click the email to open it in its own window and then right
click the attachment there is no properties selection in the pop-up menu.
If I select save as... from this menu I get "The command failed to
execute"
message.

I'm not sure what "known source" means. I assume it means that the file
is already saved to disk. It is not, that is the problem; I can't save
it to disk as well as open it. Unless there is some way to get at the
attachment that doesn't involve OE?


"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08...

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are aware,
please post the original problem and everything you have tried so far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open or save
attachments in my email anymore. I first noticed it about a week ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help protect
your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments. Please check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow attachments
to
be saved or opened that could potentially be a virus" box unchecked in
the
security page under options in the tools menu item. I'm also running
Norton
Anti-virus which was installed as part of Norton Internet Security 2004,
but
I have email scanning disabled.

I searched for this on the internet and found other people were having
the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded it to a
Yahoo email account and then downloaded it from there. The attachment
saves to disk ok and runs fine. I didn't think the attachment was the
problem because I can't open or save any other attachment in OE, but I
had to be sure. I also have a second computer running Windows XP Home
Edition with SP2 so I forwarded the email to myself and used OE on the
that computer to retrieve the email. The attachment opens and saves
fine on the second computer.

2. Tried to open and save the attachment in safe mode - same problem.

3. Used msconfig Selective Startup option and stopped startup programs,
System.ini, Win.ini, and all but essential services from loading. Still
can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I selected
the Internet Zone (Less secure, but more functional) radio button.
Still no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can open and
save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and System
works and then reinstalled service pack 2. Now I can not open or save
the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home Edition
Service Pack 1 Version 2002. Later upgraded to Service Pack 2 through
Windows Update program. I have always kept up with Windows updates.

There is one more peculiar problem that I should mention. Maybe it's
related, maybe not. When I have Norton Anti-virus scan my emails or
when Norton's anti-spam is turned on, if I open OE and alter close it
when I or someone else on another account opens OE to get their email we
get this error:


Typo: in the above paragragh the word "alter" should be "after."

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning and
anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no errors
or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from you
soon.

Addendum:

I deleted cookies and temporary internet files. Also compacted folders.

Still getting the same results.

snip


Addendum:

I deleted cookies and temporary internet files. Also compacted
folders.

Still getting the same results.


When you deleted the TIFs, did you check the box to Delete Offline
Content also?
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

Another thought that can't hurt. I did everything I could think of
before I downloaded SP2. TIFs, SpyBot, AdAware, CheckDisk, Defrag,
etc. I Defrag about once a month normally. After the download, a few
things seemed sluggish. I Defragged again and it took about 20
minutes. Normally it takes about 3 or 4. Just one more thing to try.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

"Al Swearengen" wrote in message
news:ygYJd.32537$1l2.30634@trndny05...

"Al Swearengen" wrote in message
news:MJXJd.11377$hC2.6511@trndny04...

"Bruce Hagen" wrote in message
...
I didn't see this in the list of things you tried. I did send it to
you, yes?

You may have to unblock the attachment with the Attachment
Manager.

See this KB article:
http://support.microsoft.com/?kbid=883260

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

Sorry, Bruce, yes you did suggest it and my reply was:

Are you refering to this:

You can open a blocked file from a known source if you want to. To
open a
blocked file, follow these steps:

1. Right-click the blocked file, and then click properties.
2. In the general tab, click unblock.

When I right-click on the attachment name after clicking on the
paper clip
icon no pop-up menu appears.

If I double-click the email to open it in its own window and then
right
click the attachment there is no properties selection in the pop-up
menu.
If I select save as... from this menu I get "The command failed to
execute"
message.

I'm not sure what "known source" means. I assume it means that the
file is already saved to disk. It is not, that is the problem; I
can't save it to disk as well as open it. Unless there is some way
to get at the attachment that doesn't involve OE?


"Al Swearengen" wrote in message
news:h2XJd.17824$qu2.17472@trndny08...

"Bruce Hagen" wrote in message
...
Hi Al,

I'm hoping to get someone to help out with this. So they are
aware, please post the original problem and everything you have
tried so far.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~


Original post

OS: Windows XP home edition SP2

Outlook Express 6 - 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)

I'm not sure when this started, but for some reason I can't open
or save
attachments in my email anymore. I first noticed it about a week
ago.

The last one I tried to open was a .wmv file that is 320 kb.

When I try to open the attachment I get the following message:

"Windows found that this file is potentially harmful. To help
protect your
computer, Windows has blocked access to this file."

When I try to save the attachment I get the following message:

"There was an error saving one or more of the attachments.
Please check
your free disk space and try again."

My disk is far from being full and I have the "Do not allow
attachments to
be saved or opened that could potentially be a virus" box
unchecked in the
security page under options in the tools menu item. I'm also
running Norton
Anti-virus which was installed as part of Norton Internet
Security 2004, but
I have email scanning disabled.

I searched for this on the internet and found other people were
having the
same problem, but no one had a solution for it.

/Original post

Steps that I have taken:

1. To verify that the attachment is not the problem I forwarded
it to a Yahoo email account and then downloaded it from there.
The attachment saves to disk ok and runs fine. I didn't think
the attachment was the problem because I can't open or save any
other attachment in OE, but I had to be sure. I also have a
second computer running Windows XP Home Edition with SP2 so I
forwarded the email to myself and used OE on the that computer to
retrieve the email. The attachment opens and saves fine on the
second computer.

2. Tried to open and save the attachment in safe mode - same
problem.

3. Used msconfig Selective Startup option and stopped startup
programs, System.ini, Win.ini, and all but essential services
from loading. Still can't open or save attachment.

4. Went into Tools=Options and on the Security page under Virus
Protection under Select the Internet Explorer Security Zone I
selected the Internet Zone (Less secure, but more functional)
radio button. Still no luck.

5. Uninstalled SP2 and ran sfc /scannow afterwards. I now can
open and save the attachment.

6. Just to be sure, I uninstalled Norton Internet Security and
System works and then reinstalled service pack 2. Now I can not
open or save the attachment same as before.

System Info:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME1
System Manufacturer Dell Computer Corporation
System Model XPS1000
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 6 GenuineIntel ~997 Mhz
BIOS Version/Date Intel Corp. A08, 3/29/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name HOME1\New
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 221.40 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

Original OS was Windows ME. Later upgraded to Windows XP Home
Edition Service Pack 1 Version 2002. Later upgraded to Service
Pack 2 through Windows Update program. I have always kept up
with Windows updates.

There is one more peculiar problem that I should mention. Maybe
it's related, maybe not. When I have Norton Anti-virus scan my
emails or when Norton's anti-spam is turned on, if I open OE and
alter close it when I or someone else on another account opens OE
to get their email we get this error:


Typo: in the above paragragh the word "alter" should be "after."

The connection to the server has failed. Account: 'your_account',
Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL):
NO,
Socket error: 10061, Error Number: 0x800ccc0e

The only way around this is to reboot the system.

The way I found around this is to disable Norton email scanning
and anti-spam. This doesn't happen on my other system either.

Other than those two problems the system runs fine. There are no
errors or warnings in the event logs.


Thanks for all your help Bruce. Good luck. I hope to hear from
you soon.

Addendum:

I deleted cookies and temporary internet files. Also compacted
folders.

Still getting the same results.

"Bruce Hagen" wrote in message
...
snip


Addendum:

I deleted cookies and temporary internet files. Also compacted folders.

Still getting the same results.


When you deleted the TIFs, did you check the box to Delete Offline Content
also?
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

Yes.