If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Word Crash
HELP! I just recently downloaded some patches which have finally allowed me to open word (XP) - for some reason the program just would not let me in - even after a re-install. Now - the prgram opens, but I get messages about not being able to open the tbrun9.dot template when tryinig to open and then if I try ot open any documents, I get a "this document is not available" message and when I try to exit - I get a message about saving changes to the "normal" file. I'm a WORD junkie and have never had problems before - and I DON'T like having to open my word documents in Works - just a pain!
Any help would be greatly appreciated and if you ahve any solutions, please feel free and encouraged to send them to my email - . THANKS!@ |
#2
|
|||
|
|||
Word Crash
If I am not mistaken tbrun9.dot is an add-in for an old version of
Textbridge. Removing the add-in from the Word or Office startup folder would be a good place to start. The Works add-in for Word is a frequent trouble causer and will produce the normal.dot prompt - uninstall it (see http://www.gmayor.com/multiple_mail_merge_entries.htm) If you are using Norton AV, uncheck its Office Plug-In. Before restarting Word, clear up the junk left behind by the crashes - http://www.gmayor.com/what_to_do_when_word_crashes.htm Rename normal.dot to oldnormal.dot then restart Word and run detect and repair from the Help menu. -- Graham Mayor - Word MVP Web site www.gmayor.com Word MVP web site www.mvps.org/word charkins wrote: HELP! I just recently downloaded some patches which have finally allowed me to open word (XP) - for some reason the program just would not let me in - even after a re-install. Now - the prgram opens, but I get messages about not being able to open the tbrun9.dot template when tryinig to open and then if I try ot open any documents, I get a "this document is not available" message and when I try to exit - I get a message about saving changes to the "normal" file. I'm a WORD junkie and have never had problems before - and I DON'T like having to open my word documents in Works - just a pain! Any help would be greatly appreciated and if you ahve any solutions, please feel free and encouraged to send them to my email - . THANKS!@ |
Thread Tools | |
Display Modes | |
|
|