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Cannot Send Email using Outlook Office, but can with Outlook Expre



 
 
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  #11  
Old June 21st, 2005, 02:31 AM
Marc
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Sorry for the late Reply, had trouble trying to find away to post to
this threat

Anyways, I removed the Telus.net account and now I get an Error code,
(0x8004210B) and (0x80042109).

I readded the Account, and the Error code goes away, nothing is shown,
no error message or anything as before.

I tried to do the Detect and Repair function under help, but that did
not solve my problem eather.


Hope you can help.


--
Marc
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  #12  
Old July 5th, 2005, 02:18 AM
Marc
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Never mind I just stopped using Outlook 2002.

Problem Solved.

"Marc" wrote:


Sorry for the late Reply, had trouble trying to find away to post to
this threat

Anyways, I removed the Telus.net account and now I get an Error code,
(0x8004210B) and (0x80042109).

I readded the Account, and the Error code goes away, nothing is shown,
no error message or anything as before.

I tried to do the Detect and Repair function under help, but that did
not solve my problem eather.


Hope you can help.


--
Marc
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  #13  
Old July 5th, 2005, 02:19 AM
Marc
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Never mind, I just stopped using Outlook 2002.

Problem Solved.


"Marc" wrote:


Sorry for the late Reply, had trouble trying to find away to post to
this threat

Anyways, I removed the Telus.net account and now I get an Error code,
(0x8004210B) and (0x80042109).

I readded the Account, and the Error code goes away, nothing is shown,
no error message or anything as before.

I tried to do the Detect and Repair function under help, but that did
not solve my problem eather.


Hope you can help.


--
Marc
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  #14  
Old July 6th, 2005, 06:15 PM
julie
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I am also unable to send outgoing mail from Outlook like Marc and am
following this thread-please continue to post any suggestions you may
have. Unfortunately, I am determined not to migrate! The only
difference I've read from Marc is that I'm using version 2003 SP1 and I
only get this error number 0x80042109 not the other one. I also just
visited the Microsoft Updates website and installed all the critical
ones for Windows and Office which I hadn't done for a while but it
didn't solve this problem. Please let me know if you have further
suggestions.
Thanks in advance!
Julie


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  #15  
Old July 6th, 2005, 08:07 PM
Brian Tillman
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julie wrote:

I am also unable to send outgoing mail from Outlook like Marc and am
following this thread-please continue to post any suggestions you may
have. Unfortunately, I am determined not to migrate! The only
difference I've read from Marc is that I'm using version 2003 SP1 and
I only get this error number 0x80042109 not the other one.


The main things to check are that you're not using an antivirus scanner to
scan outoging mail, that your account settings, including SSL and SPA, are
correct and that you're properly authenticating to your outgoing server.
--
Brian Tillman

  #16  
Old July 6th, 2005, 10:18 PM
julie
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Thanks Brian-still not working, the settings are correct and Comcast
said it was not an issue with their server but the test error says the
server was found but there was no response and that Outlook could not
connect to the outgoing mail server (SMTP). The SSL is correct but I
am not sure what the SPA is but I do not have and am told I don't need
authenication protocals set up if it is that. Any further suggestions
welcome.


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  #17  
Old July 7th, 2005, 05:16 PM
Brian Tillman
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julie wrote:

Thanks Brian-still not working, the settings are correct and Comcast
said it was not an issue with their server but the test error says the
server was found but there was no response and that Outlook could not
connect to the outgoing mail server (SMTP). The SSL is correct but I
am not sure what the SPA is but I do not have and am told I don't need
authenication protocals set up if it is that. Any further suggestions
welcome.


Comcast certainly requires authentication to the outgoing server. Is the
"My outgoing server (SMTP) requires authentication" box on the Outgoing
Server tab of your account properties pages checked? The SPA setting should
be on the "Internet E-mail settings" page of your account.

Can you telnet to the SMTP server? Open a command prompt window and enter

telnet smtp.comcast.net 25

or whatever SMTP server Comcast wants you to use. You should see something
like this:

telnet smtp.comcast.net 25
Trying... Connected to SMTP.COMCAST.NET.

220 comcast.net - Maillennium ESMTP/MULTIBOX sccrmhc13 #3
quit

"quit" is what you type to end the connection. It could also be that
Comcast doesn't use port 25 for the SMTP mail server, but they should have
told you that. Also, have you looked at these pages:
http://www.comcast.com/Support/Corp1...tail_2360.html
--
Brian Tillman

  #18  
Old July 7th, 2005, 10:10 PM
julie
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Thanks Brian. Yes, I checked the website and all setting are correct.
I now see this post is in the "installation" category but I actually
already have had both the Comcast service and Outlook Office
installed/up an working for a few years now so the problem is
specifically why all of a sudden Outlook just won't send out but
everything else is working ok? In the original thread it sounds like
Marc didn't have a problem using Outlook Express to work around this-so
what would be a difference why Outlook Office wouldn't work? Back to
your advice-I did the telnet (if that is Runenter in address you gave)
and it said "connecting to ..." and then the box would just disappear
without prompting to quit or giving any other messages. And
yes-however you know that-the number 25 is supposed to be entered in
the outgoing server option so I take it that is right? Does this tell
you anything? I just found a post on this on a website vnu network
that said to check the Event Log for errors and I found the following
message, I'm not very technical so if you know what to do for this let
me know. It might take me a while as I've tried multiple browsers but
am unable to pull up the microsoft website links I'm finding about
this. Here is the event log error:
The MOF file created for the Outlook service could not be loaded. The
error code returned by the MOF Compiler is contained in the Record
Data. Before the performance counters of this service can be collected
by WMI the MOF file will need to be loaded manually. Contact the vendor
of this service for additional information.


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  #19  
Old July 8th, 2005, 07:25 PM
Brian Tillman
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julie wrote:

Back to your advice-I did the telnet (if that is Runenter in address
you gave) and it said "connecting to ..." and then the box would just
disappear without prompting to quit or giving any other messages.


That's not what I said. I said to open a command prompt window in which to
enter the telnet command. Click StartAll ProgramsAccessoriesCommand
Prompt or StartRun and enter "cmd" in the Open field.

And yes-however you know that-the number 25 is supposed to be entered in
the outgoing server option so I take it that is right?


That's the standard port on which SMTP servers listen for connections. Some
ISPs configure their SMTP servers to listen on alternate ports, but it's
rare and they usually document the change on their web pages.

I just found a post on this on a website vnu network
that said to check the Event Log for errors and I found the following
message, I'm not very technical so if you know what to do for this let
me know. It might take me a while as I've tried multiple browsers but
am unable to pull up the microsoft website links I'm finding about
this. Here is the event log error:
The MOF file created for the Outlook service could not be loaded. The
error code returned by the MOF Compiler is contained in the Record
Data. Before the performance counters of this service can be collected
by WMI the MOF file will need to be loaded manually. Contact the
vendor of this service for additional information.


I don't recognize that error. Sorry.
--
Brian Tillman

  #20  
Old July 8th, 2005, 08:03 PM
julie
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got it-I opened the command prompt as specified and get the error "Could
not open connection to the host on port 25, Connect failed"...does this
tell you something?
Thanks for your patience-
Julie


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