Problem installing Outlook 2003 on Vista Ultimate SP1 64-bit

Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard disk,
to the new one, including my former inbox directory structure, all my old
emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook seems
to have recognised them as expected. I can now see all my old inbox folders
and all the old emails. The problem is that I'm unable to connect to my
incoming or outgoing servers. If I go in through Control Panel | View 32-bit
Control Panel Items | Mail, I can send/receive test messages forever, but
doing the same thing through Outlook always fails, issuing the following
messages:

.. Send test e-mail message: The specified server was found, but there was no
response from the server.
.. Log onto incoming mail server (POP): The specified server was found, but
there was no response from the server.
.. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach

Do you have a virus scanner installed that integrates with Outlook?
Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Graham R Seach" wrote in message
...
Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard
disk, to the new one, including my former inbox directory structure, all
my old emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook
seems to have recognised them as expected. I can now see all my old inbox
folders and all the old emails. The problem is that I'm unable to connect
to my incoming or outgoing servers. If I go in through Control Panel |
View 32-bit Control Panel Items | Mail, I can send/receive test messages
forever, but doing the same thing through Outlook always fails, issuing
the following messages:

. Send test e-mail message: The specified server was found, but there was
no response from the server.
. Log onto incoming mail server (POP): The specified server was found, but
there was no response from the server.
. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach

Hi Robert,

Symantec EndPoint Protection 11 uninstalled. Still can't connect to incoming
POP.

Regards,
Graham R Seach

"Roady [MVP]" t wrote in
message ...
Do you have a virus scanner installed that integrates with Outlook?
Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Graham R Seach" wrote in message
...
Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard
disk, to the new one, including my former inbox directory structure, all
my old emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook
seems to have recognised them as expected. I can now see all my old inbox
folders and all the old emails. The problem is that I'm unable to connect
to my incoming or outgoing servers. If I go in through Control Panel |
View 32-bit Control Panel Items | Mail, I can send/receive test messages
forever, but doing the same thing through Outlook always fails, issuing
the following messages:

. Send test e-mail message: The specified server was found, but there was
no response from the server.
. Log onto incoming mail server (POP): The specified server was found,
but there was no response from the server.
. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach

Just by way of additional information, the error number is 0x80042108

Regards,
Graham R Seach

"Roady [MVP]" t wrote in
message ...
Do you have a virus scanner installed that integrates with Outlook?
Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Graham R Seach" wrote in message
...
Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard
disk, to the new one, including my former inbox directory structure, all
my old emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook
seems to have recognised them as expected. I can now see all my old inbox
folders and all the old emails. The problem is that I'm unable to connect
to my incoming or outgoing servers. If I go in through Control Panel |
View 32-bit Control Panel Items | Mail, I can send/receive test messages
forever, but doing the same thing through Outlook always fails, issuing
the following messages:

. Send test e-mail message: The specified server was found, but there was
no response from the server.
. Log onto incoming mail server (POP): The specified server was found,
but there was no response from the server.
. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach

Never mind. I found the problem on Google.

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\MountPoints2\##sol#devtools]
had a Shell key appended to it. I deleted it, and all's well with the world.

Regards,
Graham R Seach

"Roady [MVP]" t wrote in
message ...
Do you have a virus scanner installed that integrates with Outlook?
Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Graham R Seach" wrote in message
...
Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard
disk, to the new one, including my former inbox directory structure, all
my old emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook
seems to have recognised them as expected. I can now see all my old inbox
folders and all the old emails. The problem is that I'm unable to connect
to my incoming or outgoing servers. If I go in through Control Panel |
View 32-bit Control Panel Items | Mail, I can send/receive test messages
forever, but doing the same thing through Outlook always fails, issuing
the following messages:

. Send test e-mail message: The specified server was found, but there was
no response from the server.
. Log onto incoming mail server (POP): The specified server was found,
but there was no response from the server.
. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach

Please ignore. Wrong group.

- Graham

"Graham R Seach" wrote in message
...
Never mind. I found the problem on Google.

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\MountPoints2\##sol#devtools]
had a Shell key appended to it. I deleted it, and all's well with the
world.

Regards,
Graham R Seach

"Roady [MVP]" t wrote
in message ...
Do you have a virus scanner installed that integrates with Outlook?
Disable/uninstall this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Graham R Seach" wrote in message
...
Hi guys,

I just had a 32-bit Windows XP/Office 2003 machine die on me (fried
motherboard), so I bought a new box, but this time 64-bit onto which I
installed Vista Ultimate SP1 (but kept Office 2003).

I wanted to transfer over all my Outlook 2003 stuff from the old hard
disk, to the new one, including my former inbox directory structure, all
my old emails and other stuff.

Following Judy Gleeson's advice, I copied over the files, and Outlook
seems to have recognised them as expected. I can now see all my old
inbox folders and all the old emails. The problem is that I'm unable to
connect to my incoming or outgoing servers. If I go in through Control
Panel | View 32-bit Control Panel Items | Mail, I can send/receive test
messages forever, but doing the same thing through Outlook always fails,
issuing the following messages:

. Send test e-mail message: The specified server was found, but there
was no response from the server.
. Log onto incoming mail server (POP): The specified server was found,
but there was no response from the server.
. Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP).

Any ideas?

Regards,
Graham R Seach