Mail Merge Problem

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open the
document and do the mail merge without any problems. Once a month I send an
email to another user, and the email contains a link to the file. She can
click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do the
mail merge.

If I email the link to other users, they can open the file and do the mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the document
using the email link is being caused by a security setting on her computer.
But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer. Does anyone know what's causing this behavior, and how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.