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#1
August 24th, 2004, 11:48 AM
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Office 2003 won't un/re-install, repair, update
I have bought a new HDD and transfered everything from my
old boot to my new one. In the process, I may have done something wrong, and now Office2003 doesn't perform any installation or upgrading functions. Needless to say, Office products don't work either. Additional info is posted below. Thank you. The message I get is exactly as follows: "The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. Office Update Page gives me the following error: "Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance. " 
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#2
August 24th, 2004, 10:12 PM
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Hi, timmy. See http://support.microsoft.com/?kbid=290301 "Description
of the Windows Installer CleanUp Utility". timmy wrote: I have bought a new HDD and transfered everything from my old boot to my new one. In the process, I may have done something wrong, and now Office2003 doesn't perform any installation or upgrading functions. Needless to say, Office products don't work either. Additional info is posted below. Thank you. The message I get is exactly as follows: "The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. Office Update Page gives me the following error: "Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance. "
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#3
August 24th, 2004, 10:14 PM
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Hi,
Based on the article: http://support.microsoft.com/default...&Product=off20 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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#4
September 14th, 2004, 09:27 PM
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I am getting the same error message.
setup tries to read a floopt drive. Files are beflow: Detected Windows Info: PlatformId = 2 MajorVersion = 5 MinorVersion = 1 ServicePackLevel = 2 - - - - - - - - - - - - - - - - - - - - - - - Launch Setup 9/14/2004 4:12:06 PM Recognized command line switch fecums Setup path: D:\install\office2003\office\SETUP.EXE Trying to get version of D:\install\office2003\office\SETUP.EXE ....succeeded. D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0 Current version of Setup.exe: 11.0.5510.0 Searching for .INI file: SETUP.INI D:\install\office2003\office\FILES\SETUP\SETUP.INI Settings file located: D:\install\office2003\office\FILES\SETUP\SETUP.INI GetTempPath returned: c:\temp\ Setup has detected a previously failed installation - Verbose Logging ON Reading settings file D:\install\office2003\office\FILES\SETUP\SETUP.INI Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\SkipLangCheck" (Default: 0) Value: 0 Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\CheckUpdates" (Default: 0) Value: 0 Not performing an install, so check for old version being installed is irrelevant. Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" Writing Task: Main - Microsoft Office 2003 Path: C:\WINDOWS\system32\msiexec.exe CmdLine: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi Looking for setup tasks to process. 9/14/2004 4:12:06 PM WaitForMsiExecDone... 9/14/2004 4:12:06 PM WaitForMsiExecDone exits Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 9/14/2004 4:12:06 PM Executing Task: Microsoft Office 2003 "C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 9/14/2004 4:13:44 PM Chained install return code: 1635 Exit code was an error. Shutting down chained setup processing. Set Verbose logging for subsequent setup. ***** Setup exits 9/14/2004 4:13:44 PM (return = 1635) also === Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP UNICODE 3.00.3790.2180 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0 MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex. MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled. MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex. MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0 MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled MSI (s) (6C:78) [16:12:06:812]: Original package == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:812]: Package we're running from == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91110409-6000-11D3-8CFE-0150048383C9}'. MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:78) [16:12:07:031]: Opening existing patch 'C:\WINDOWS\Installer\1ff23.msp'. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\WINDOWS\Installer\1ff23.msp 3: -2147287038 MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch 'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source. MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source. MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is 'nmu' MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0 MSI (s) (6C:78) [16:12:07:031]: Machine policy value 'AllowLockdownMedia' is 1 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding {B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program Files\OfficeUpdate11\Cabs\511466\. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3: -2147287037 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source list. MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to: '511466.mso-Binary-GLB.msp' MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch '511466.mso-Binary-GLB.msp'. MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708 MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional Edition 2003 -- Installation failed. MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\52f0a0b.msi MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable shutdown. If counter = 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635 === Verbose logging stopped: 9/14/2004 16:12:16 === Thanks On Tue, 24 Aug 2004 21:14:23 GMT, (Jagadeesh [MSFT]) wrote: Hi, Based on the article: http://support.microsoft.com/default...&Product=off20 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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#5
September 14th, 2004, 10:45 PM
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David,
Check out this page and get the msicuu2.exe and install it. I generally advised people to check the list in the windows installer cleanup utility against add/remove in the control panel.If its in the cleanup utility and not in the add/remove its a problem as the programs not fully uninstalled.Check for any versions of office or office components and remove them and try to reinstall office "David Sherman" wrote in message ... I am getting the same error message. setup tries to read a floopt drive. Files are beflow: Detected Windows Info: PlatformId = 2 MajorVersion = 5 MinorVersion = 1 ServicePackLevel = 2 - - - - - - - - - - - - - - - - - - - - - - - Launch Setup 9/14/2004 4:12:06 PM Recognized command line switch fecums Setup path: D:\install\office2003\office\SETUP.EXE Trying to get version of D:\install\office2003\office\SETUP.EXE ...succeeded. D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0 Current version of Setup.exe: 11.0.5510.0 Searching for .INI file: SETUP.INI D:\install\office2003\office\FILES\SETUP\SETUP.INI Settings file located: D:\install\office2003\office\FILES\SETUP\SETUP.INI GetTempPath returned: c:\temp\ Setup has detected a previously failed installation - Verbose Logging ON Reading settings file D:\install\office2003\office\FILES\SETUP\SETUP.INI Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\SkipLangCheck" (Default: 0) Value: 0 Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\CheckUpdates" (Default: 0) Value: 0 Not performing an install, so check for old version being installed is irrelevant. Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" Writing Task: Main - Microsoft Office 2003 Path: C:\WINDOWS\system32\msiexec.exe CmdLine: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi Looking for setup tasks to process. 9/14/2004 4:12:06 PM WaitForMsiExecDone... 9/14/2004 4:12:06 PM WaitForMsiExecDone exits Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 9/14/2004 4:12:06 PM Executing Task: Microsoft Office 2003 "C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 9/14/2004 4:13:44 PM Chained install return code: 1635 Exit code was an error. Shutting down chained setup processing. Set Verbose logging for subsequent setup. ***** Setup exits 9/14/2004 4:13:44 PM (return = 1635) also === Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP UNICODE 3.00.3790.2180 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0 MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex. MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled. MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex. MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0 MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled MSI (s) (6C:78) [16:12:06:812]: Original package == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:812]: Package we're running from == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91110409-6000-11D3-8CFE-0150048383C9}'. MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:78) [16:12:07:031]: Opening existing patch 'C:\WINDOWS\Installer\1ff23.msp'. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\WINDOWS\Installer\1ff23.msp 3: -2147287038 MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch 'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source. MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source. MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is 'nmu' MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0 MSI (s) (6C:78) [16:12:07:031]: Machine policy value 'AllowLockdownMedia' is 1 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding {B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program Files\OfficeUpdate11\Cabs\511466\. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3: -2147287037 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source list. MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to: '511466.mso-Binary-GLB.msp' MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch '511466.mso-Binary-GLB.msp'. MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708 MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional Edition 2003 -- Installation failed. MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\52f0a0b.msi MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable shutdown. If counter = 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635 === Verbose logging stopped: 9/14/2004 16:12:16 === Thanks On Tue, 24 Aug 2004 21:14:23 GMT, (Jagadeesh [MSFT]) wrote: Hi, Based on the article: http://support.microsoft.com/default...1&Product=off2 0 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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#6
September 14th, 2004, 10:51 PM
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See http://support.microsoft.com/?kbid=295823 "Error Message: This Patch
Package Could Not Be Opened". "David Sherman" wrote: I am getting the same error message. setup tries to read a floopt drive. Files are beflow: Detected Windows Info: PlatformId = 2 MajorVersion = 5 MinorVersion = 1 ServicePackLevel = 2 - - - - - - - - - - - - - - - - - - - - - - - Launch Setup 9/14/2004 4:12:06 PM Recognized command line switch fecums Setup path: D:\install\office2003\office\SETUP.EXE Trying to get version of D:\install\office2003\office\SETUP.EXE ....succeeded. D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0 Current version of Setup.exe: 11.0.5510.0 Searching for .INI file: SETUP.INI D:\install\office2003\office\FILES\SETUP\SETUP.INI Settings file located: D:\install\office2003\office\FILES\SETUP\SETUP.INI GetTempPath returned: c:\temp\ Setup has detected a previously failed installation - Verbose Logging ON Reading settings file D:\install\office2003\office\FILES\SETUP\SETUP.INI Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\SkipLangCheck" (Default: 0) Value: 0 Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\CheckUpdates" (Default: 0) Value: 0 Not performing an install, so check for old version being installed is irrelevant. Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" Writing Task: Main - Microsoft Office 2003 Path: C:\WINDOWS\system32\msiexec.exe CmdLine: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi Looking for setup tasks to process. 9/14/2004 4:12:06 PM WaitForMsiExecDone... 9/14/2004 4:12:06 PM WaitForMsiExecDone exits Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 9/14/2004 4:12:06 PM Executing Task: Microsoft Office 2003 "C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 9/14/2004 4:13:44 PM Chained install return code: 1635 Exit code was an error. Shutting down chained setup processing. Set Verbose logging for subsequent setup. ***** Setup exits 9/14/2004 4:13:44 PM (return = 1635) also === Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP UNICODE 3.00.3790.2180 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0 MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex. MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled. MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex. MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0 MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled MSI (s) (6C:78) [16:12:06:812]: Original package == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:812]: Package we're running from == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91110409-6000-11D3-8CFE-0150048383C9}'. MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:78) [16:12:07:031]: Opening existing patch 'C:\WINDOWS\Installer\1ff23.msp'. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\WINDOWS\Installer\1ff23.msp 3: -2147287038 MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch 'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source. MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source. MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is 'nmu' MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0 MSI (s) (6C:78) [16:12:07:031]: Machine policy value 'AllowLockdownMedia' is 1 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding {B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program Files\OfficeUpdate11\Cabs\511466\. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3: -2147287037 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source list. MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to: '511466.mso-Binary-GLB.msp' MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch '511466.mso-Binary-GLB.msp'. MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708 MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional Edition 2003 -- Installation failed. MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\52f0a0b.msi MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable shutdown. If counter = 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635 === Verbose logging stopped: 9/14/2004 16:12:16 === Thanks On Tue, 24 Aug 2004 21:14:23 GMT, (Jagadeesh [MSFT]) wrote: Hi, Based on the article: http://support.microsoft.com/default...&Product=off20 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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#7
September 15th, 2004, 01:38 PM
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I tried msicuu2.exe before I posted the message.
When I tried to change Office 2003 of a Windows XP, service pack 2 machine, the error message states: This patch package could not be opened. verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. Previously, I downloaded the latest Office 2003 patch and installed it. I even looked the 1635 error message. That error message has to do with the Windows XP Plus patch which I have installed on this machine. Any other suggestions? thanks On Tue, 14 Sep 2004 18:45:09 -0300, "Clippy" wrote: David, Check out this page and get the msicuu2.exe and install it. I generally advised people to check the list in the windows installer cleanup utility against add/remove in the control panel.If its in the cleanup utility and not in the add/remove its a problem as the programs not fully uninstalled.Check for any versions of office or office components and remove them and try to reinstall office "David Sherman" wrote in message .. . I am getting the same error message. setup tries to read a floopt drive. Files are beflow: Detected Windows Info: PlatformId = 2 MajorVersion = 5 MinorVersion = 1 ServicePackLevel = 2 - - - - - - - - - - - - - - - - - - - - - - - Launch Setup 9/14/2004 4:12:06 PM Recognized command line switch fecums Setup path: D:\install\office2003\office\SETUP.EXE Trying to get version of D:\install\office2003\office\SETUP.EXE ...succeeded. D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0 Current version of Setup.exe: 11.0.5510.0 Searching for .INI file: SETUP.INI D:\install\office2003\office\FILES\SETUP\SETUP.INI Settings file located: D:\install\office2003\office\FILES\SETUP\SETUP.INI GetTempPath returned: c:\temp\ Setup has detected a previously failed installation - Verbose Logging ON Reading settings file D:\install\office2003\office\FILES\SETUP\SETUP.INI Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\SkipLangCheck" (Default: 0) Value: 0 Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\CheckUpdates" (Default: 0) Value: 0 Not performing an install, so check for old version being installed is irrelevant. Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" Writing Task: Main - Microsoft Office 2003 Path: C:\WINDOWS\system32\msiexec.exe CmdLine: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi Looking for setup tasks to process. 9/14/2004 4:12:06 PM WaitForMsiExecDone... 9/14/2004 4:12:06 PM WaitForMsiExecDone exits Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 9/14/2004 4:12:06 PM Executing Task: Microsoft Office 2003 "C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 9/14/2004 4:13:44 PM Chained install return code: 1635 Exit code was an error. Shutting down chained setup processing. Set Verbose logging for subsequent setup. ***** Setup exits 9/14/2004 4:13:44 PM (return = 1635) also === Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP UNICODE 3.00.3790.2180 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0 MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex. MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled. MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex. MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0 MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled MSI (s) (6C:78) [16:12:06:812]: Original package == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:812]: Package we're running from == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91110409-6000-11D3-8CFE-0150048383C9}'. MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:78) [16:12:07:031]: Opening existing patch 'C:\WINDOWS\Installer\1ff23.msp'. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\WINDOWS\Installer\1ff23.msp 3: -2147287038 MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch 'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source. MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source. MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is 'nmu' MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0 MSI (s) (6C:78) [16:12:07:031]: Machine policy value 'AllowLockdownMedia' is 1 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding {B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program Files\OfficeUpdate11\Cabs\511466\. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3: -2147287037 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source list. MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to: '511466.mso-Binary-GLB.msp' MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch '511466.mso-Binary-GLB.msp'. MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708 MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional Edition 2003 -- Installation failed. MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\52f0a0b.msi MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable shutdown. If counter = 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635 === Verbose logging stopped: 9/14/2004 16:12:16 === Thanks On Tue, 24 Aug 2004 21:14:23 GMT, (Jagadeesh [MSFT]) wrote: Hi, Based on the article: http://support.microsoft.com/default...1&Product=off2 0 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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#8
September 16th, 2004, 12:02 AM
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Running the cleanup utility hosed Outlook 2003. The only way to get
Outlook to run was to do a complete System restore. On Tue, 14 Sep 2004 14:51:02 -0700, garfield-n-odie wrote: See http://support.microsoft.com/?kbid=295823 "Error Message: This Patch Package Could Not Be Opened". "David Sherman" wrote: I am getting the same error message. setup tries to read a floopt drive. Files are beflow: Detected Windows Info: PlatformId = 2 MajorVersion = 5 MinorVersion = 1 ServicePackLevel = 2 - - - - - - - - - - - - - - - - - - - - - - - Launch Setup 9/14/2004 4:12:06 PM Recognized command line switch fecums Setup path: D:\install\office2003\office\SETUP.EXE Trying to get version of D:\install\office2003\office\SETUP.EXE ....succeeded. D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0 Current version of Setup.exe: 11.0.5510.0 Searching for .INI file: SETUP.INI D:\install\office2003\office\FILES\SETUP\SETUP.INI Settings file located: D:\install\office2003\office\FILES\SETUP\SETUP.INI GetTempPath returned: c:\temp\ Setup has detected a previously failed installation - Verbose Logging ON Reading settings file D:\install\office2003\office\FILES\SETUP\SETUP.INI Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\SkipLangCheck" (Default: 0) Value: 0 Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Product\CheckUpdates" (Default: 0) Value: 0 Not performing an install, so check for old version being installed is irrelevant. Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto General properties added: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" Writing Task: Main - Microsoft Office 2003 Path: C:\WINDOWS\system32\msiexec.exe CmdLine: LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi Looking for setup tasks to process. 9/14/2004 4:12:06 PM WaitForMsiExecDone... 9/14/2004 4:12:06 PM WaitForMsiExecDone exits Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.IN I": "Cache\CDCache" (Default: 0) Value: auto DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 9/14/2004 4:12:06 PM Executing Task: Microsoft Office 2003 "C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1" SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE" /fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1 DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt" DWMSILOGFILE="c:\temp\Microsoft Office 2003 Setup(0003)_Task(0001).txt" Type: msi Ignore Return Values: False Reboot: False Successfully launched MsiExec.... 9/14/2004 4:13:44 PM Chained install return code: 1635 Exit code was an error. Shutting down chained setup processing. Set Verbose logging for subsequent setup. ***** Setup exits 9/14/2004 4:13:44 PM (return = 1635) also === Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP UNICODE 3.00.3790.2180 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0 MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex. MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled. MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex. MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0 MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine: ******* Product: {91110409-6000-11D3-8CFE-0150048383C9} ******* Action: ******* CommandLine: ********** MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled MSI (s) (6C:78) [16:12:06:812]: Original package == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:812]: Package we're running from == C:\WINDOWS\Installer\52f0a0b.msi MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91110409-6000-11D3-8CFE-0150048383C9}'. MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (6C:78) [16:12:07:031]: Opening existing patch 'C:\WINDOWS\Installer\1ff23.msp'. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\WINDOWS\Installer\1ff23.msp 3: -2147287038 MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch 'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source. MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source. MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is 'nmu' MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0 MSI (s) (6C:78) [16:12:07:031]: Machine policy value 'AllowLockdownMedia' is 1 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding {B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product {B35D2036-2294-467B-BD95-C19775416ECA} MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source list. MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program Files\OfficeUpdate11\Cabs\511466\. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3: -2147287037 MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source list. MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\ MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to: '511466.mso-Binary-GLB.msp' MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2: 511466.mso-Binary-GLB.msp MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch '511466.mso-Binary-GLB.msp'. MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708 MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729 MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional Edition 2003 -- Installation failed. MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\52f0a0b.msi MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable shutdown. If counter = 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635 === Verbose logging stopped: 9/14/2004 16:12:16 === Thanks On Tue, 24 Aug 2004 21:14:23 GMT, (Jagadeesh [MSFT]) wrote: Hi, Based on the article: http://support.microsoft.com/default...&Product=off20 03 , please try the following: 1. Select Start Run; type %TEMP%; in the resulting window, you can find log files for Office 2003 installation; Open the file: Microsoft Office 2003 Setup(####)_Task(0002).txt where the #### characters in the log file names are numbers that start with 0001. They increment by one each time that you run Setup. Therefore, the log file that has the highest number is the log file for the most recent time that you ran Setup. 2. Reply to this posting with the data present in the above said file. Regards, Jagadeesh.P, Microsoft.
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