Incorrect error repoerting when sending messages with attachments

My wife has picked up an interesting problem recently - when she sends an
email with an attachment of type .wma, .wmv or .mp3, the message does not get
sent according to the send/receive dialogue, and reports an error. However,
there is no error listed in the error box. The message does NOT appear in the
sent items folder, but remains in the outbox folder until manually deleted.
What happens at the recieiving end is that multiple instances of the email
and attachement are received (up to 7 messages with a 4mb attachment). SO she
doesn't know if they've been sent, and receives an error message, but
multiple messages are received by the recipient. Normal messages and messages
with simple attachements (.jpg, .gif) are handled as normal, with no
problems. Am I overlooking something simple, or is there something I need to
do?

Try this....

Go to toolsaccountsmailselect account in questionpropertiesadvanced
tab.

See if there is a check mark to break apart messages above certain size.

You can remove the checkmark and messages will not break up but if you send
large files your ISP might refuse them?

To read a broken apart message select each part while holding the Ctrl
keyRight clickcombine & decode.

Ken

"zodski" wrote in message
...
| My wife has picked up an interesting problem recently - when she sends an
| email with an attachment of type .wma, .wmv or .mp3, the message does not
get
| sent according to the send/receive dialogue, and reports an error.
However,
| there is no error listed in the error box. The message does NOT appear in
the
| sent items folder, but remains in the outbox folder until manually
deleted.
| What happens at the recieiving end is that multiple instances of the email
| and attachement are received (up to 7 messages with a 4mb attachment). SO
she
| doesn't know if they've been sent, and receives an error message, but
| multiple messages are received by the recipient. Normal messages and
messages
| with simple attachements (.jpg, .gif) are handled as normal, with no
| problems. Am I overlooking something simple, or is there something I need
to
| do?

Sounds like Ken has it right, but if you still have problems, it could be
e-mail scanning, a damaged Outbox, or Sent Items folder.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If the problem persists:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Ken" wrote in message
...
Try this....

Go to toolsaccountsmailselect account in questionpropertiesadvanced
tab.

See if there is a check mark to break apart messages above certain size.

You can remove the checkmark and messages will not break up but if you
send
large files your ISP might refuse them?

To read a broken apart message select each part while holding the Ctrl
keyRight clickcombine & decode.

Ken

"zodski" wrote in message
...
| My wife has picked up an interesting problem recently - when she sends
an
| email with an attachment of type .wma, .wmv or .mp3, the message does
not
get
| sent according to the send/receive dialogue, and reports an error.
However,
| there is no error listed in the error box. The message does NOT appear
in
the
| sent items folder, but remains in the outbox folder until manually
deleted.
| What happens at the recieiving end is that multiple instances of the
email
| and attachement are received (up to 7 messages with a 4mb attachment).
SO
she
| doesn't know if they've been sent, and receives an error message, but
| multiple messages are received by the recipient. Normal messages and
messages
| with simple attachements (.jpg, .gif) are handled as normal, with no
| problems. Am I overlooking something simple, or is there something I
need
to
| do?

"Bruce Hagen" wrote in message
...
Sounds like Ken has it right,

Sure looks that way?

Try this....

Go to toolsaccountsmailselect account in questionpropertiesadvanced
tab.

See if there is a check mark to break apart messages above certain size.

You can remove the checkmark and messages will not break up but if you send
large files your ISP might refuse them?

To read a broken apart message select each part while holding the Ctrl
keyRight clickcombine & decode.

Ken


See:

" mac" wrote in message
...

"RummieH" wrote in message
...
When I send an email it goes out, no problems. But when I send an email
with
an attachment (even to myself) the recipient gets multiple copies of the
message.

Anyone see this before / know how to resolve this? A KB or Q article?

Any help would be greatly appreciated.

You are set to break apart messages above a certain size.

Go to toolsaccountsmailselect account in questionpropertiesadvanced
tab.

You can remove the checkmark and messages will not break up but if you
send large files your ISP might refuse them?

To read a broken apart message: select each part while holding the Ctrl
keyRight clickcombine & decode.


--
Regards Steve.
MS-MVP. OE. [DTS]

Go figure?

--
Regards Steve.
MS-MVP. OE. [DTS]

Thanks for the help. The problem appeared to be damaged folders. We did
exactly as you described, and the problem has disappeared! The original
thought that it might have been large messages being split wasn't the case,
so it wasn't as simple a solution as hoped, but your clear steps made it the
solution simple to follow. Thanks.

"Bruce Hagen" wrote:

Sounds like Ken has it right, but if you still have problems, it could be
e-mail scanning, a damaged Outbox, or Sent Items folder.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If the problem persists:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Ken" wrote in message
...
Try this....

Go to toolsaccountsmailselect account in questionpropertiesadvanced
tab.

See if there is a check mark to break apart messages above certain size.

You can remove the checkmark and messages will not break up but if you
send
large files your ISP might refuse them?

To read a broken apart message select each part while holding the Ctrl
keyRight clickcombine & decode.

Ken

"zodski" wrote in message
...
| My wife has picked up an interesting problem recently - when she sends
an
| email with an attachment of type .wma, .wmv or .mp3, the message does
not
get
| sent according to the send/receive dialogue, and reports an error.
However,
| there is no error listed in the error box. The message does NOT appear
in
the
| sent items folder, but remains in the outbox folder until manually
deleted.
| What happens at the recieiving end is that multiple instances of the
email
| and attachement are received (up to 7 messages with a 4mb attachment).
SO
she
| doesn't know if they've been sent, and receives an error message, but
| multiple messages are received by the recipient. Normal messages and
messages
| with simple attachements (.jpg, .gif) are handled as normal, with no
| problems. Am I overlooking something simple, or is there something I
need
to
| do?

You're welcome. Glad you got it working.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"zodski" wrote in message
...
Thanks for the help. The problem appeared to be damaged folders. We did
exactly as you described, and the problem has disappeared! The original
thought that it might have been large messages being split wasn't the
case,
so it wasn't as simple a solution as hoped, but your clear steps made it
the
solution simple to follow. Thanks.

"Bruce Hagen" wrote:

Sounds like Ken has it right, but if you still have problems, it could be
e-mail scanning, a damaged Outbox, or Sent Items folder.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If the problem persists:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options |
View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Ken" wrote in message
...
Try this....

Go to toolsaccountsmailselect account in
questionpropertiesadvanced
tab.

See if there is a check mark to break apart messages above certain
size.

You can remove the checkmark and messages will not break up but if you
send
large files your ISP might refuse them?

To read a broken apart message select each part while holding the Ctrl
keyRight clickcombine & decode.

Ken

"zodski" wrote in message
...
| My wife has picked up an interesting problem recently - when she
sends
an
| email with an attachment of type .wma, .wmv or .mp3, the message does
not
get
| sent according to the send/receive dialogue, and reports an error.
However,
| there is no error listed in the error box. The message does NOT
appear
in
the
| sent items folder, but remains in the outbox folder until manually
deleted.
| What happens at the recieiving end is that multiple instances of the
email
| and attachement are received (up to 7 messages with a 4mb
attachment).
SO
she
| doesn't know if they've been sent, and receives an error message, but
| multiple messages are received by the recipient. Normal messages and
messages
| with simple attachements (.jpg, .gif) are handled as normal, with no
| problems. Am I overlooking something simple, or is there something I
need
to
| do?