OE6 apparently not accepting certain e-mail

In the last week or so, I've noticed that certain e-mail I used to receive
via Outlook Express 6 is somehow not getting through. (Other e-mail appears
not to be affected.) There are two different problems, although I suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another e-mail
address (via Juno), and received a confirmation e-mail there. I went back
and tried to restart it to my Outlook Express account, got the reply that a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no attachments)
comes through fine; so does e-mail with Word documents attached. But e-mail
containing data files for classes from a program named MicroGrade (used for
managing grades) no longer comes through. These files, which are relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send them
from the Groupwise account and receive them at home in the Outlook Express
account with no problem. Now, they bounce back to the university account as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
.... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably delivers
the e-mail to my Outlook Express (they tell me that they're not the problem
since I can receive some e-mails with attachments, that the problem must be
with my university account or with Outlook Express, neither of which they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it yet.
Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester

A1. Can you receive /any/ messages sent to your account in OE?
If so, have you checked your Juno account's Spam folder at the web-mail
page?

A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail makes
any difference. It provides no /additional/ protection, it may be causing
the problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Sid wrote:
In the last week or so, I've noticed that certain e-mail I used to receive
via Outlook Express 6 is somehow not getting through. (Other e-mail
appears
not to be affected.) There are two different problems, although I suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the
Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I
went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another
e-mail
address (via Juno), and received a confirmation e-mail there. I went back
and tried to restart it to my Outlook Express account, got the reply that
a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might
have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no attachments)
comes through fine; so does e-mail with Word documents attached. But
e-mail
containing data files for classes from a program named MicroGrade (used
for
managing grades) no longer comes through. These files, which are
relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send them
from the Groupwise account and receive them at home in the Outlook Express
account with no problem. Now, they bounce back to the university account
as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers
the e-mail to my Outlook Express (they tell me that they're not the
problem
since I can receive some e-mails with attachments, that the problem must
be
with my university account or with Outlook Express, neither of which they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it yet.
Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester

Thanks for the response, PA Bear.

I tried disabling the e-mail scanning functions of both AVG Antivirus and
ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with
three class files attached. Same result: Outlook Express for some reason
didn't accept it; the e-mail bounced back with the same message as before. I
guess I may as well turn them back on.

I don't think my Juno account is related to this problem. I only mentioned
it because I wanted to check to see whether there might be a problem at the
Wall Street Journal end. (If I didn't receive anything from WSJ when I
attempted to have a newsletter subscription started at the Juno address,
then I could conclude that the problem might be the WSJ's. No such luck.)

I looked at the OE troubleshooting messages. None seemed to describe my
problem since I don't actually get any error message while using OE. My
problem is that I'm not receiving certain e-mail that's being sent to OE.
One possibility, I suppose, would be to do a reinstall of Outlook Express
but that appears to require a complete reinstall of Windows XP. That would
be a hassle. Doable, but a hassle.

Again, thanks.

- S Silvester
(To reach me offline, remove "spleen" from e-mail address.)

"PA Bear" wrote in message
...
A1. Can you receive /any/ messages sent to your account in
OE? If so, have you checked your Juno account's Spam folder at the
web-mail page?

A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail
makes any difference. It provides no /additional/ protection, it may be
causing the problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Sid wrote:
In the last week or so, I've noticed that certain e-mail I used to
receive
via Outlook Express 6 is somehow not getting through. (Other e-mail
appears
not to be affected.) There are two different problems, although I suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the
Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I
went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another
e-mail
address (via Juno), and received a confirmation e-mail there. I went back
and tried to restart it to my Outlook Express account, got the reply that
a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might
have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no attachments)
comes through fine; so does e-mail with Word documents attached. But
e-mail
containing data files for classes from a program named MicroGrade (used
for
managing grades) no longer comes through. These files, which are
relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send them
from the Groupwise account and receive them at home in the Outlook
Express
account with no problem. Now, they bounce back to the university account
as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers
the e-mail to my Outlook Express (they tell me that they're not the
problem
since I can receive some e-mails with attachments, that the problem must
be
with my university account or with Outlook Express, neither of which they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it yet.
Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester

I doubt uninstalling/reinstalling OE would help, Sid, and I wouldn't
re-enable email scanning.

1. Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity into
the new one, and then (3) delete the old one (File Identities Manage
Identities).

2. If the problem persists in the new identity, your charter.net may be
filtering out the attachments. Call them.

PS: It's not a wise idea to post or use your real email address in a public
newsgroup or forum.
--
~PA Bear


Sid wrote:
Thanks for the response, PA Bear.

I tried disabling the e-mail scanning functions of both AVG Antivirus and
ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with
three class files attached. Same result: Outlook Express for some reason
didn't accept it; the e-mail bounced back with the same message as before.
I
guess I may as well turn them back on.

I don't think my Juno account is related to this problem. I only mentioned
it because I wanted to check to see whether there might be a problem at
the
Wall Street Journal end. (If I didn't receive anything from WSJ when I
attempted to have a newsletter subscription started at the Juno address,
then I could conclude that the problem might be the WSJ's. No such luck.)

I looked at the OE troubleshooting messages. None seemed to describe my
problem since I don't actually get any error message while using OE. My
problem is that I'm not receiving certain e-mail that's being sent to OE.
One possibility, I suppose, would be to do a reinstall of Outlook Express
but that appears to require a complete reinstall of Windows XP. That would
be a hassle. Doable, but a hassle.

Again, thanks.

- S Silvester
(To reach me offline, remove "spleen" from e-mail address.)

"PA Bear" wrote in message
...
A1. Can you receive /any/ messages sent to your account in
OE? If so, have you checked your Juno account's Spam folder at the
web-mail page?

A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail
makes any difference. It provides no /additional/ protection, it may be
causing the problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Sid wrote:
In the last week or so, I've noticed that certain e-mail I used to
receive
via Outlook Express 6 is somehow not getting through. (Other e-mail
appears
not to be affected.) There are two different problems, although I
suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the
Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I
went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another
e-mail
address (via Juno), and received a confirmation e-mail there. I went
back
and tried to restart it to my Outlook Express account, got the reply
that
a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might
have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain
file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no
attachments)
comes through fine; so does e-mail with Word documents attached. But
e-mail
containing data files for classes from a program named MicroGrade (used
for
managing grades) no longer comes through. These files, which are
relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send them
from the Groupwise account and receive them at home in the Outlook
Express
account with no problem. Now, they bounce back to the university account
as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers
the e-mail to my Outlook Express (they tell me that they're not the
problem
since I can receive some e-mails with attachments, that the problem must
be
with my university account or with Outlook Express, neither of which
they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it
yet.
Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester

Many thanks, PA Bear.

I will give the new identity a try in the next day or so. Too many tests and
papers to grade before the end of final exams, I'm afraid. And a little
sleep to be got before this night is over. I will reply here as soon as I
try your suggestion.

And thanks for the advice concerning the address. I guess I thought that if
I -- but, then, I suppose the spammers have evolved (though perhaps
"mutated" would convey a more appropriate connotation).

To the arms of Morpheus . . .

- S Silvester

"PA Bear" wrote in message
...
I doubt uninstalling/reinstalling OE would help, Sid, and I wouldn't
re-enable email scanning.

1. Your current Identity may be damaged, especially if its the default
Main Identity. Try one or more of your accounts in a new Named Identity
(File Identities Add new identity). Assuming all is well, (1) compact
all folders in the old identity, (2) import messages from the old identity
into the new one, and then (3) delete the old one (File Identities
Manage Identities).

2. If the problem persists in the new identity, your charter.net may be
filtering out the attachments. Call them.

PS: It's not a wise idea to post or use your real email address in a
public newsgroup or forum.
--
~PA Bear


Sid wrote:
Thanks for the response, PA Bear.

I tried disabling the e-mail scanning functions of both AVG Antivirus and
ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with
three class files attached. Same result: Outlook Express for some reason
didn't accept it; the e-mail bounced back with the same message as
before. I
guess I may as well turn them back on.

I don't think my Juno account is related to this problem. I only
mentioned
it because I wanted to check to see whether there might be a problem at
the
Wall Street Journal end. (If I didn't receive anything from WSJ when I
attempted to have a newsletter subscription started at the Juno address,
then I could conclude that the problem might be the WSJ's. No such luck.)

I looked at the OE troubleshooting messages. None seemed to describe my
problem since I don't actually get any error message while using OE. My
problem is that I'm not receiving certain e-mail that's being sent to OE.
One possibility, I suppose, would be to do a reinstall of Outlook Express
but that appears to require a complete reinstall of Windows XP. That
would
be a hassle. Doable, but a hassle.

Again, thanks.

- S Silvester

"PA Bear" wrote in message
...
A1. Can you receive /any/ messages sent to your account in
OE? If so, have you checked your Juno account's Spam folder at the
web-mail page?

A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail
makes any difference. It provides no /additional/ protection, it may be
causing the problem, and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum
protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL
and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Sid wrote:
In the last week or so, I've noticed that certain e-mail I used to
receive
via Outlook Express 6 is somehow not getting through. (Other e-mail
appears
not to be affected.) There are two different problems, although I
suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the
Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I
went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another
e-mail
address (via Juno), and received a confirmation e-mail there. I went
back
and tried to restart it to my Outlook Express account, got the reply
that
a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might
have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain
file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no
attachments)
comes through fine; so does e-mail with Word documents attached. But
e-mail
containing data files for classes from a program named MicroGrade (used
for
managing grades) no longer comes through. These files, which are
relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send
them
from the Groupwise account and receive them at home in the Outlook
Express
account with no problem. Now, they bounce back to the university
account
as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers
the e-mail to my Outlook Express (they tell me that they're not the
problem
since I can receive some e-mails with attachments, that the problem
must
be
with my university account or with Outlook Express, neither of which
they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it
yet.
Any suggestions where I might start looking for the cause?

TIA.
- S Silvester

Situation # 1
The only way that OE can have a message not seem to get through would be
the Blocked Sender List (this automatically moves messages to the
deleted items folder after download) or a Message Rule. Look in Tools,
Message Rules. Beyond that could be any anti-virus or anti-spam
software that you are running on your PC or that your ISP is running.

Situation # 2
mail.charter.net is rejecting the message You would have to talk to
your ISP as to why they rejected the message. Possibly because it has
an attachment with an uncommon file extension. It may be that their
virus scanner doesn't know how to scan that type of attachment and
therefore rejects it. A possible workaround would be to Zip the CLS
file and send the Zip file.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Sid" wrote in message
...
In the last week or so, I've noticed that certain e-mail I used to
receive via Outlook Express 6 is somehow not getting through. (Other
e-mail appears not to be affected.) There are two different problems,
although I suppose they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from
the Wall Street Journal online site (opinionjournal.com). Suddenly it
stopped. I went to the site to reconfirm (i.e., "update") my e-mail
address, but still nothing. I canceled the account, then applied to
start it at another e-mail address (via Juno), and received a
confirmation e-mail there. I went back and tried to restart it to my
Outlook Express account, got the reply that a confirmation e-mail
would be sent, but again--nothing. I don't have any blocked senders
listed in my account, so I can't figure out what might have caused the
newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain
file attachments which I've sent to Outlook Express from my Groupwise
e-mail account at the university where I teach. Ordinary e-mail (no
attachments) comes through fine; so does e-mail with Word documents
attached. But e-mail containing data files for classes from a program
named MicroGrade (used for managing grades) no longer comes through.
These files, which are relatively small (only 30-35 KB each), have a
".cls" extension. I used to send them from the Groupwise account and
receive them at home in the Outlook Express account with no problem.
Now, they bounce back to the university account as undeliverable with
the following message:

----- The following addresses had permanent fatal errors -----

(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and softwa
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers the e-mail to my Outlook Express (they tell me that they're
not the problem since I can receive some e-mails with attachments,
that the problem must be with my university account or with Outlook
Express, neither of which they can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it
yet. Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester