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Trouble linking email account with Outlook 2003



 
 
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  #1  
Old December 18th, 2006, 11:26 PM posted to microsoft.public.outlook.installation
pennstatejeff
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Posts: 10
Default Trouble linking email account with Outlook 2003

I recently had to clean off my hard drive and reinstall XP and Office 2003.
I had previously linked Outlook 03 to my verizon.net email account, but when
I went to pull down the 'Tools/Email Accounts' I get the annoying Critical
Stop sound and the following message: "The operation failed due to a
registry or installation problem. Restart Outlook and try again. If the
problem persists, please reinstall." I did try to reinstall, but alas no
luck.

Any ideas out there?
  #2  
Old December 19th, 2006, 12:04 AM posted to microsoft.public.outlook.installation
pennstatejeff
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Posts: 10
Default Trouble linking email account with Outlook 2003

One further bit of explanation: When I try to access the 'Email Accounts'
button on the Tools/Options/Mail Setup tab, nothing happens. No sound, no
error message, nothing.
  #3  
Old December 19th, 2006, 04:40 AM posted to microsoft.public.outlook.installation
Brian Tillman
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Posts: 21,988
Default Trouble linking email account with Outlook 2003

pennstatejeff wrote:

One further bit of explanation: When I try to access the 'Email
Accounts' button on the Tools/Options/Mail Setup tab, nothing
happens. No sound, no error message, nothing.


Try it from the Mail applet in Control Panel with Outlook closed.
--
Brian Tillman
  #4  
Old December 19th, 2006, 11:31 PM posted to microsoft.public.outlook.installation
pennstatejeff
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Posts: 10
Default Trouble linking email account with Outlook 2003

Brian: Thanks for the tip, but unfortunately it did not do the trick. When
I click on the Email Accounts button on the Mail Setup applet in Control
Panel the button "blinks" as recognition that I'm selecting it, but nothing
happens. The same thing happens when I click on the "Data Files" button -
nothing. However, the "Show Profiles" button on the same applet page does
open a new Mail page that indicates "The following profiles are set up on
this computer."

"Brian Tillman" wrote:

pennstatejeff wrote:

One further bit of explanation: When I try to access the 'Email
Accounts' button on the Tools/Options/Mail Setup tab, nothing
happens. No sound, no error message, nothing.


Try it from the Mail applet in Control Panel with Outlook closed.
--
Brian Tillman

  #5  
Old December 20th, 2006, 03:12 AM posted to microsoft.public.outlook.installation
Brian Tillman
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Posts: 21,988
Default Trouble linking email account with Outlook 2003

pennstatejeff wrote:

Brian: Thanks for the tip, but unfortunately it did not do the
trick. When I click on the Email Accounts button on the Mail Setup
applet in Control Panel the button "blinks" as recognition that I'm
selecting it, but nothing happens. The same thing happens when I
click on the "Data Files" button - nothing. However, the "Show
Profiles" button on the same applet page does open a new Mail page
that indicates "The following profiles are set up on this computer."


Try selecting one of them and viewing its properties. Can you click the
Data Files or E-mail Acccounts button then?
--
Brian Tillman

  #6  
Old December 20th, 2006, 01:41 PM posted to microsoft.public.outlook.installation
pennstatejeff
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Posts: 10
Default Trouble linking email account with Outlook 2003

"Brian Tillman" wrote:

pennstatejeff wrote:

Brian: Thanks for the tip, but unfortunately it did not do the
trick. When I click on the Email Accounts button on the Mail Setup
applet in Control Panel the button "blinks" as recognition that I'm
selecting it, but nothing happens. The same thing happens when I
click on the "Data Files" button - nothing. However, the "Show
Profiles" button on the same applet page does open a new Mail page
that indicates "The following profiles are set up on this computer."


Try selecting one of them and viewing its properties. Can you click the
Data Files or E-mail Acccounts button then?
--
Brian Tillman

Do you mean right-clicking on the button to select and view the properties (of either Email Accts or Data Files)? I tried that and got no response.


Jeff
  #7  
Old December 20th, 2006, 05:57 PM posted to microsoft.public.outlook.installation
Brian Tillman
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Posts: 21,988
Default Trouble linking email account with Outlook 2003

pennstatejeff wrote:

Do you mean right-clicking on the button to select and view the
properties (of either Email Accts or Data Files)? I tried that and
got no response.


Can you click Add? If not, then I think the registry key holding the mail
profile is corrupt.
--
Brian Tillman

  #8  
Old December 23rd, 2006, 01:21 PM posted to microsoft.public.outlook.installation
pennstatejeff
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Posts: 10
Default Trouble linking email account with Outlook 2003



"Brian Tillman" wrote:

pennstatejeff wrote:

Do you mean right-clicking on the button to select and view the
properties (of either Email Accts or Data Files)? I tried that and
got no response.


Can you click Add? If not, then I think the registry key holding the mail
profile is corrupt.
--
Brian Tillman

Sorry it took so long to reply. I'm really struggling (as a non-techie) to understand what I'm dealing with here. One thing I didn't get into early on was that I now have 2 operating systems on my machine (Dell 4550, 2.53 GHz, 60 Gb, 256 Mb RAM). It's a 5 year old machine that had slowed significantly, so a friend offered to check it and ended up cleaning off the HD and, instead of reinstalling my XP Home, offered to install XP Pro (for which I do not have a license). When I realized that the installed copy of XP Pro was not supported by MS, I decided to reinstall XP Home myself from the Dell reinstallation disk. Not wanting to be left in limbo if the install didn't go smoothly, I created a new folder (C:\windowXP) in which to install XP Home and left XP Pro in the C:\windows folder. When I boot up there is an initial DOS window asking me which OS I want to boot with (Home or Pro).


I can now access the internet (Verizon FiOS with Adaptec router) when I boot
up in Pro, but not in Home. I get a message in either Mozilla or Explorer
browser that the connection cannot be found, and the Internet Connection
wizard is no help. One thing I noticed is that Home is creating a whole set
of new folders in the C:\Documents and Settings folder, with the tag
".WindowXP".

Fortunately the PC still boots up every time, and my family can have
Internet access with Pro, but to be honest, I'd be happy to just get rid of
the unlicensed copy Pro and go back Home. Other than hooking up with a
techie to solve this, do you see a simple way for me to resolve?

Wishing you a blessed and merry Christmas, and many thanks for walking with
me this far.

Peace out.
  #9  
Old December 27th, 2006, 07:58 PM posted to microsoft.public.outlook.installation
Brian Tillman
external usenet poster
 
Posts: 21,988
Default Trouble linking email account with Outlook 2003

pennstatejeff wrote:

Sorry it took so long to reply. I'm really struggling (as a
non-techie) to understand what I'm dealing with here. One thing I
didn't get into early on was that I now have 2 operating systems on
my machine (Dell 4550, 2.53 GHz, 60 Gb, 256 Mb RAM). It's a 5 year
old machine that had slowed significantly, so a friend offered to
check it and ended up cleaning off the HD and, instead of
reinstalling my XP Home, offered to install XP Pro (for which I do
not have a license). When I realized that the installed copy of XP
Pro was not supported by MS, I decided to reinstall XP Home myself
from the Dell reinstallation disk. Not wanting to be left in limbo
if the install didn't go smoothly, I created a new folder
(C:\windowXP) in which to install XP Home and left XP Pro in the
C:\windows folder. When I boot up there is an initial DOS window
asking me which OS I want to boot with (Home or Pro).


You have issues not addressable in an Outlook newsgroup.
--
Brian Tillman
  #10  
Old December 28th, 2006, 12:23 PM posted to microsoft.public.outlook.installation
pennstatejeff
external usenet poster
 
Posts: 10
Default Trouble linking email account with Outlook 2003



"Brian Tillman" wrote:

pennstatejeff wrote:

Sorry it took so long to reply. I'm really struggling (as a
non-techie) to understand what I'm dealing with here. One thing I
didn't get into early on was that I now have 2 operating systems on
my machine (Dell 4550, 2.53 GHz, 60 Gb, 256 Mb RAM). It's a 5 year
old machine that had slowed significantly, so a friend offered to
check it and ended up cleaning off the HD and, instead of
reinstalling my XP Home, offered to install XP Pro (for which I do
not have a license). When I realized that the installed copy of XP
Pro was not supported by MS, I decided to reinstall XP Home myself
from the Dell reinstallation disk. Not wanting to be left in limbo
if the install didn't go smoothly, I created a new folder
(C:\windowXP) in which to install XP Home and left XP Pro in the
C:\windows folder. When I boot up there is an initial DOS window
asking me which OS I want to boot with (Home or Pro).


You have issues not addressable in an Outlook newsgroup.
--
Brian Tillman


Well, not necessarily. I finally reformatted my hard drive and re-installed
my OEM copy of Windows XP. The machine is running very smoothly, but when I
re-installed Office 2003 I'm having the same issues. When I first boot up,
and then to to open one of the Office applications (Word, Excel, etc.) I get
a little window that pops up as the appl opens that says "Windows Installer:
Preparing to install." Now this doesn't seem appropriate since I already
installed it. Also, when I start up Excel, I keep getting the popup message
"Installing Components for MS Excel - Installing: MS Excel feature." Again,
I don't believe this should happen each time I open the appl. Finally, when
I try to access the "Tools/Email Accounts" pull down tab in Outlook I keep
getting the Windows Critical Stop sound along with the message "The operation
failed due to a registry or installation problem. Restart Outlook and try
again. If the problem persists, please reinstall."

One bit of information I don't think I shared is that my copy of Office 2003
(Student/Teacher Edition) allows the software to be installed on up to 3
separate computers. While I have only installed it on 2 (my PC and my
laptop), I have had to reinstall it on the PC a few times now due to the OS
problems I have had. I don't know whether this could be contributing to the
problem or not, but figured I'd share it.

All I want to do is configure Outlook so I can synch my Verizon email with
it, but I'm losing hope that I'll ever be able to do so. Thanks again for
your assistance.

Jeff
 




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