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Office 2003 SP1 will not install
Setup will do that for you. When SP1 displays the message requesting the
CD, insert the CD. It then automatically copies the files to the correct location. SP1 installation should then complete successfully. Sloan Crayton Microsoft "caj" wrote in message news Assuming that you find the file you need on the CD where do you copy it to. "Sloan Crayton [MS]" wrote: Martin, see the information in the KB article at http://support.microsoft.com/default...b;en-us;875556. Office 2003 includes a new Setup feature called the Local Install Source which copies the installation files to the local hard drive. If you insert the CD when prompted, SP1 installation will complete successfully. The benefit of having the installation files on your local hard drive is that you'll never be prompted to insert the CD again. Sloan Crayton Microsoft "Martin Racette" wrote in message . .. Hi, I have been attempting to install SP1 on a desktop computer and every single time I get this error A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND I un-installed and then re-installed the whole suite including Frontpage, I even downloaded the whole installation for SP1, and I still get this error, and when I tried the same thing with my laptop everything went smoothly What can I do to fix this Thank you in Advance Merci a l'Avance Martin |
#12
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Office 2003 SP1 will not install
SP1 is an install that has a myriad of problems and people are posting all
over the web that they can't install it. I have tried several ways and several times to install it and didn't have a problem with uninstalling One Note's beta SP1 and then reinstalling One Note and then installing One Note SP1 or the Outlook update released on the 27th. It has a myriad of problems that a lot of people are having because the SP1 development team did not adequately beta test the hotfix install for MOS 2003 and Hotfix Installs abortions are a chronic congenital disease that MOS 2003 has MSFT hasn't found a cure. They aren't going to respond to it until enterprise customers with thousands of licenses complain about it because MSFT fosters a caste system in which genuine MSFT personnel support enterprises and they have hired help to support the small business user or Joe Blow home user. They are called Convergys. If you call MSFT and say you're having a problem with the SP1 install they'll give you Convergys personnel who will do what I've written below. I have these problems (Errors) getting SP1 for MOS 2003 installed and got One Note SP1 in fine and the Outlook/BCM update offerred yesterday. Product: Microsoft Office Professional Edition 2003 - Update 'Office 2003 Service Pack 1' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\OHotfix\OHotfix (00002)_Msi.log. Product: Microsoft Office Professional Edition 2003 -- Error 1336.There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Config.Msi\. System error code: 267 Failed to connect to server. Error: 0x800401F0 The premise of this utility is to resolve installation problems by removing programs' Windows Installer configuration information. From the KB it seems that it will not impact Office itself. It says it does not remove the Windows installer. Can you clarify this? Because when you hit that remove button, the dialogue box seems to say qauite another thing. When I select MOS 2003 and hit the remove button, it says "in order for the products to work properly, you must individually reinstall the products." It doesn't say the installer, Moose, it says the product and the product is Office 2003. That's more than ambiguous. It says the exact opposite from the KB. Which is it? 1)Does Office get uninstalled the way that dialogue box says clearly, or just the install information. If you look at the dialogue box it says it's taking Office out. 2) Should you put the Office 2003 CD in the drive whether prompted for it or not? 3) What is the role of the Office Source Engine which these installs will ask you to start in services if it's not started? I don't remember it in previous versions. I turn it on but it doesn't help. http://www.microsoft.com/office/ork/...ch3/DepC06.htm 4) I don't know if the Failed to Connect to server was temporary or permanant--meaning MSFT's server farm is overwhelmed due to demand. I have the enu.exe downloaded so it wouldn't seem this error is that problem so why would I get a "failed to connect to server error" after the download has been successful? __________________________________________________ ___ If MS=MSFT and is the company headquartered in Redmond Washington, instead of Convergs of Ohio who spells their "support" facade, then I have a question. Why is there absolutely no quality control over phone support unless the entity requesting support is a large enterprise with a huge volume licenses? I also have good reason to believe Convergys is doing MSFT and their customers a systemic disservice in terms of poor quality support; has been for years, and will continue to. Convergys support and hexidecimal error messages in Event Viewer are one of the most detrimental concepts of support in the history of computing--and it's MSFT's approach. http://oca.microsoft.com/en/Welcome.asp is going to give you zero as it exists now. I'm having the same problem and what MS uses to support millions of people unless they are an enterprise with a lot of boxes and licenses that can really impact the bottom line is CONVERGYS OF OHIO. A number of people are having install problems with Office SP1 for MOS 2003 released yesterday that can install One Note SP1 and One Note after uninstalling One Note Beta SP1 just fine. "Convergys support"--I talked with four of them- and the concept I love most--the non-technically trained supervisor---doesn't have a clue what to do with SP1 install problems, and they don't have a clue what to do with the logs that the errors refer to. The logs as you know are created in the %temp% folder and when I offered to email to the Convergys rep who either is for the most part in Nova Scotia or Bangelor India, they said the log files aren't important. I beg to differ. I think they are the essense of the error messages, particularly when they aren't in Hex or Hungarian Notation--and of course some of them are in end user unfreindly HEX. The usual song and dance from Convergys fronting as MSFT is to say they are referring to "research" and if you'll sit by the phone for 12 hours for the honor of taking their call, they'll call you sometimes (Phone Roulette) during the 12 hours over the next 5 days--they don't do weekends. The problem with them being in Bangelore and New Delhi and Nova Scotia is that the developers who know they have birthed a setup problem that was not properly vetted by Beta Testing of MOS 03 SP1 who reside in Redmond Washington, or Dallas, Texas or NorthCarolina don't pick up the phone or shoot an email or have a MSFT LiveMeeting with these support personnel on the front lines. What happens then is they have 3 cookie cutter moves when dealing with the install problems--no matter what your log files may say or what your Error Messages happen to be. I don't know why there seem to be the setup files to install One Note SP1 but not Office SP1--all of them have always been saved on install on this box. 1) Name the Config.msi file to old. 2) Go to the run box and unregister msiexec by typing msiexec /unregister the reregister it with "msiexec /regserver. 3) Try the install in Safe Mode. Convergys has been using this canned response to Office probems of all stripes for years and years.Quality control monitoring of this sham is zero. The "support episode" is constantly interrupted adding 2 hours of waiting for every 15 minutes of conversation while the "support professional" consults "research personnel"--people who might have a clue but don't. When you point out this relay method of messaging is taking twice as long, you're told those people don't talk to the public. That's consistent because under this setup--neither does Microsoft Redmond/Dallas (Office Support Headquaters). Thanks, Chad Harris ______________________________________________ "Sloan Crayton [MS]" wrote in message ... Setup will do that for you. When SP1 displays the message requesting the CD, insert the CD. It then automatically copies the files to the correct location. SP1 installation should then complete successfully. Sloan Crayton Microsoft "caj" wrote in message news Assuming that you find the file you need on the CD where do you copy it to. "Sloan Crayton [MS]" wrote: Martin, see the information in the KB article at http://support.microsoft.com/default...b;en-us;875556. Office 2003 includes a new Setup feature called the Local Install Source which copies the installation files to the local hard drive. If you insert the CD when prompted, SP1 installation will complete successfully. The benefit of having the installation files on your local hard drive is that you'll never be prompted to insert the CD again. Sloan Crayton Microsoft "Martin Racette" wrote in message . .. Hi, I have been attempting to install SP1 on a desktop computer and every single time I get this error A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND I un-installed and then re-installed the whole suite including Frontpage, I even downloaded the whole installation for SP1, and I still get this error, and when I tried the same thing with my laptop everything went smoothly What can I do to fix this Thank you in Advance Merci a l'Avance Martin |
#13
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Office 2003 SP1 will not install
Sloan--
I want to thank you for the offer first to help me get SP1 in and reading my logs. I will still send the log to you, but I was finally after trying many steps able to use the full file as the little trouble shooter on the wizard suggested to get MOS 2003 SP1 in by using the full file from the download site for it. http://tinyurl.com/44x62 Office2003SP1-kb842532-fullfile-enu.exe I will post the steps I took in your answer to me. I will also try to address the fact that MSFT does a much less than complete job of explaining steps that might need to be taken using the Windows Installer Clean Up Utility. But, while MSOFT might not recommend it, they seem to accept that multiple versions of Office with the exception of Outlook of course, can co-exist and the caveat is always to install the oldest version first: http://support.microsoft.com/default.aspx?kbid=828956 Running Multiple Versions of Microsoft Office with Office 2003 http://support.microsoft.com/default...b;EN-US;290576 OFFXP: Running Multiple Versions of Microsoft Office Best, Chad Harris _____________________________ "Sloan Crayton [MS]" wrote in message ... Richard, if you have multiple Office 2003 products installed, you should uninstall the one that you don't need. Overlapping Office products will cause future problems for you. Sloan Crayton Microsoft "RICHARD STRINGFELLOW" wrote in message ... You're correct to complain! This may not make you happy, but I uncovered this issue yesterday and posted about it. I have 2 copies of Office 2003 Pro at home. I thought that I only had one copy of the program. When I first ran into this problem, I went to the one copy I had and looked on the CD. That sku111.cab file was NOT on the disk. Later, I found the other copy of the program and guess what? SKU111.cab is on that version of the disk! Nothing on the packaging tells me what the difference is between the 2 versions, but on the disks themselves, the one that doesn't work also has the following words: "Home Use Program". The disk that does work doesn't mention these words. Good luck! Richard "Gerry" wrote in message ... I am also having the same problem. "Shawn Mason" wrote in message ... Similar problem but I'm missing sku111.cab. I have searched the installation disks and it simply isn't there. Shawn "Martin Racette" wrote in message . .. Hi, I have been attempting to install SP1 on a desktop computer and every single time I get this error A REQUIRED INSTALLATION FILE SKU0A4.CAB COULD NOT BE FOUND I un-installed and then re-installed the whole suite including Frontpage, I even downloaded the whole installation for SP1, and I still get this error, and when I tried the same thing with my laptop everything went smoothly What can I do to fix this Thank you in Advance Merci a l'Avance Martin |
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