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#11
January 29th, 2007, 12:16 AM
posted to microsoft.public.office.setup
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Detect and Repair
No, if you look at that link it states "Unlimited installation support is
available by phone at no charge." If your copy of Office came with your computer, then Microsoft will not help you. They can tell by the product key. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "tkurz" wrote in message ... Hi JoAnn, What a bummer! I've been to the link you sent also. I contacted Sony, they sent me back to MS as well... I guess I have to pay the $35 for phone support... I have found many people have the exact same error - and there isnt anywhere on the web that shows a solution! Surprising... Thanks for trying - I am in the US btw. Tony 
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#12
January 29th, 2007, 12:55 AM
posted to microsoft.public.office.setup
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Detect and Repair
If I use uninstall, getting rid of office all together, and then install
cleanly from the CD, will I lose my outlook data (emails, contacts, calender)??
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#13
January 29th, 2007, 03:37 AM
posted to microsoft.public.office.setup
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Detect and Repair
tkurz
Run the utility below and then try your install again http://support.microsoft.com/kb/290301 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "tkurz" wrote in message ... I'm afraid I'm having the same problem. Trying to reinstall office and I cant because the install wants the zf612707.cab file. Its not on the cd, and I cant find it anywhere online! Where can I download the file? Or is there a workaround? I really dont want to uninstall office because I dont want to lose all my outlook data... Thanks
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#14
January 29th, 2007, 04:25 PM
posted to microsoft.public.office.setup
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Detect and Repair
Thanks Peter - that let me install cleanly, and now I'm just waiting to see
if the crashes stop. Many thanks "Peter Foldes" wrote: tkurz Run the utility below and then try your install again http://support.microsoft.com/kb/290301 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "tkurz" wrote in message ... I'm afraid I'm having the same problem. Trying to reinstall office and I cant because the install wants the zf612707.cab file. Its not on the cd, and I cant find it anywhere online! Where can I download the file? Or is there a workaround? I really dont want to uninstall office because I dont want to lose all my outlook data... Thanks
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