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"..encountered a problem and needs to close.."
I have a client who is having trouble opening specific documents that are linked together like a little electronic document set. This client does not have her own PC, rather is connected to a server. Server 2003 Standard Edition.
Most of the docs have a background image and some image and text links. They are also in Word (2003 version). It is only three of the docs out of over 30 that are giving her a hard time. She clicks on a link to open them and instead of the word doc opening, a blank white page opens in Word, and the infamous Microsoft error message pops up: Microsoft has encountered problems and needs to close. "We are sorry for the inconvenience." There is no error number. No code no other details I can fish out. I'm no IT pro, so maybe someone else can help. There were some other details, but I couldn't tell if they were relevant. Like a ModVer #, AppVer #, Offest, yada yada. So if anyone has any suggestions, I would certainly appreciate any input!
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aka: Frustrated Excel User Thank you for your help. |
#2
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"..encountered a problem and needs to close.."
Ask her to try Open and Repair.
-- Stefan Blom Microsoft Word MVP "Frustrated Word User" wrote: I have a client who is having trouble opening specific documents that are linked together like a little electronic document set. This client does not have her own PC, rather is connected to a server. Server 2003 Standard Edition. Most of the docs have a background image and some image and text links. They are also in Word (2003 version). It is only three of the docs out of over 30 that are giving her a hard time. She clicks on a link to open them and instead of the word doc opening, a blank white page opens in Word, and the infamous Microsoft error message pops up: Microsoft has encountered problems and needs to close. "We are sorry for the inconvenience." There is no error number. No code no other details I can fish out. I'm no IT pro, so maybe someone else can help. There were some other details, but I couldn't tell if they were relevant. Like a ModVer #, AppVer #, Offest, yada yada. So if anyone has any suggestions, I would certainly appreciate any input! -- Frustrated Word User |
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