Outlook Express has encountered a problem and needs to close...recapitulation..

A new post, hopefully to gain even more attention...! My other post on the
same topic, is unresolved. To recapitulate...

I have Windows XP2 (completely reinstalled after reformatting last month),
latest patch level, IE7 for 4 weeks and Outlook Express 6.

Before the latest Microsoft automatic updates earlier this month, the
following problem
did not exist. I was enjoying a completely clean and exemplary system !

In OE6, part way during downloading emails, the "needs to close" message
appears.

I've discovered that the emails continue to fully download if I ignore the
closedown message (of course I then have to allow the closedown).

The error signature in the closedown message says "AppName: msimn.exe" and
"ModName: directdb.dll".

No closedown message appears when sending emails, or when sending or
receiving newsgroup messages.

I've successfully compacted all OE6 folders - as recommended by Tom Koch.

I've done scans for any malware (viruses, spyware, trojans etc.) - none
found.

I've also deactivated the McAfee VirusScan on emails and downloads.

I've reset to another OE identity - as recommended by Tom Koch.

I've defragmented all drives.

I've successfully installed the patch KB918766 - as recommended by PA Bear.

A new problem - IE7 has today also started to produce the same "need to
close" message. Its error signature says iexplore.exe is in conflict with
ieframe.dll, or on another occasion mshtml.dll.

I strongly suspect that this latest misbehaviour by IE7 is related to my
ongoing OE6 problem.

And is the fact that the problems only started immediately after the latest
automatic updates by Microsoft, a total coincidence?

Could the OE6 Rules be part of the problem?

I've run out of ideas! What else could be wrong? And how do I fix it?

Best regards
Roy

Any error associated with directdb.dll is due to corruption in one or more
of the DBX files in the message store folder, usually caused by shutting
down Outlook Express or forcing a shutdown while compacting is taking place.
If you go to the folder containing the stored message files (DBX files) you
may see some with a number appended which indicates they have been corrupted
and a new one has been created without the number to replace it. For added
info, please read the info at this link:

The Other E-Mail Threat: File Corruption in Outlook Express:
http://www.microsoft.com/windows/IE/...orruption.mspx

As for the problem with IE7, the main recommendation would be to uninstall
it via Control Panel, Add/Remove Programs until you've resolved your mail
problems. And read the articles about problems with it at these links:

IE7 Gold - Sandi's Blog (18 Oct-06)
http://msmvps.com/blogs/spywaresucks...18/182724.aspx

Most Recent KBs for Windows Internet Explorer 7 (RSS)
http://support.microsoft.com/common/rss.aspx?rssid=8722

How to perform a repair installation of WinXP if IE7 is installed - 917964
(dates from May-06)
http://support.microsoft.com/?kbid=917964

"You do not have the most current version of Internet Explorer" - 923196
http://support.microsoft.com/kb/923196

How to use Reset Internet Explorer Settings - 923737
http://support.microsoft.com/kb/923737

"Page contains both secure and nonsecure items" - 925014
http://support.microsoft.com/kb/925014

Home page setting changes unexpectedly, or you cannot change your home page
setting - 320159
http://support.microsoft.com/kb/320159

--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.






"Roy Hammond" wrote in message
...
A new post, hopefully to gain even more attention...! My other post on the
same topic, is unresolved. To recapitulate...

I have Windows XP2 (completely reinstalled after reformatting last month),
latest patch level, IE7 for 4 weeks and Outlook Express 6.

Before the latest Microsoft automatic updates earlier this month, the
following problem
did not exist. I was enjoying a completely clean and exemplary system !

In OE6, part way during downloading emails, the "needs to close" message
appears.

I've discovered that the emails continue to fully download if I ignore the
closedown message (of course I then have to allow the closedown).

The error signature in the closedown message says "AppName: msimn.exe" and
"ModName: directdb.dll".

No closedown message appears when sending emails, or when sending or
receiving newsgroup messages.

I've successfully compacted all OE6 folders - as recommended by Tom Koch.

I've done scans for any malware (viruses, spyware, trojans etc.) - none
found.

I've also deactivated the McAfee VirusScan on emails and downloads.

I've reset to another OE identity - as recommended by Tom Koch.

I've defragmented all drives.

I've successfully installed the patch KB918766 - as recommended by PA
Bear.

A new problem - IE7 has today also started to produce the same "need to
close" message. Its error signature says iexplore.exe is in conflict with
ieframe.dll, or on another occasion mshtml.dll.

I strongly suspect that this latest misbehaviour by IE7 is related to my
ongoing OE6 problem.

And is the fact that the problems only started immediately after the
latest automatic updates by Microsoft, a total coincidence?

Could the OE6 Rules be part of the problem?

I've run out of ideas! What else could be wrong? And how do I fix it?

Best regards
Roy

"Roy Hammond" wrote in message
...
A new post, hopefully to gain even more attention...! My other post on the
same topic, is unresolved. To recapitulate...

I have Windows XP2 (completely reinstalled after reformatting last month),
latest patch level, IE7 for 4 weeks and Outlook Express 6.

Before the latest Microsoft automatic updates earlier this month, the
following problem
did not exist. I was enjoying a completely clean and exemplary system !

In OE6, part way during downloading emails, the "needs to close" message
appears.

I've discovered that the emails continue to fully download if I ignore the
closedown message (of course I then have to allow the closedown).

The error signature in the closedown message says "AppName: msimn.exe" and
"ModName: directdb.dll".

No closedown message appears when sending emails, or when sending or
receiving newsgroup messages.

I've successfully compacted all OE6 folders - as recommended by Tom Koch.

I've done scans for any malware (viruses, spyware, trojans etc.) - none
found.

I've also deactivated the McAfee VirusScan on emails and downloads.

I've reset to another OE identity - as recommended by Tom Koch.

I've defragmented all drives.

I've successfully installed the patch KB918766 - as recommended by PA
Bear.

A new problem - IE7 has today also started to produce the same "need to
close" message. Its error signature says iexplore.exe is in conflict with
ieframe.dll, or on another occasion mshtml.dll.

I strongly suspect that this latest misbehaviour by IE7 is related to my
ongoing OE6 problem.

And is the fact that the problems only started immediately after the
latest automatic updates by Microsoft, a total coincidence?

Could the OE6 Rules be part of the problem?

I've run out of ideas! What else could be wrong? And how do I fix it?

Have you done a thorough malware check? Checking with one program is seldom
adequate.

Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/...moving_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Hello

I think I may have solved my problem !

I switched off all my OE rules (68 altogether). After more than 24 hours and
several downloads of emails, there's been no 'need to close' message.

I've now reactivated half of my rules, and will wait another 24 hours to see
if things remain stable.

I intend to gradually reintroduce my rules until or unless OE misbehaves
again. Then maybe I'll be able to identify the culprit rule (or rules).

It's also notable that IE7 has remained stable also...

I'll report further as matters progress. Then somebody cleverer than me
could possibly advise what the real problem was and advise how to avoid
anyone else seeing the same problem.

To respond to Frank's point about malware; no, I haven't done an extensive
disinfection. Just used McAfee and Spybot. If things go wrong again, I'll
follow-up on his suggestions. In the meantime I'll proceed along the lines
explained above. (And I'm extremely careful these days about what I download
and install. 'Been there...done that' !)

Thanks, and regards to all

Roy Hammond





"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Roy Hammond" wrote in message
...
A new post, hopefully to gain even more attention...! My other post on the
same topic, is unresolved. To recapitulate...

I have Windows XP2 (completely reinstalled after reformatting last
month),
latest patch level, IE7 for 4 weeks and Outlook Express 6.

Before the latest Microsoft automatic updates earlier this month, the
following problem
did not exist. I was enjoying a completely clean and exemplary system !

In OE6, part way during downloading emails, the "needs to close" message
appears.

I've discovered that the emails continue to fully download if I ignore
the
closedown message (of course I then have to allow the closedown).

The error signature in the closedown message says "AppName: msimn.exe"
and
"ModName: directdb.dll".

No closedown message appears when sending emails, or when sending or
receiving newsgroup messages.

I've successfully compacted all OE6 folders - as recommended by Tom Koch.

I've done scans for any malware (viruses, spyware, trojans etc.) - none
found.

I've also deactivated the McAfee VirusScan on emails and downloads.

I've reset to another OE identity - as recommended by Tom Koch.

I've defragmented all drives.

I've successfully installed the patch KB918766 - as recommended by PA
Bear.

A new problem - IE7 has today also started to produce the same "need to
close" message. Its error signature says iexplore.exe is in conflict with
ieframe.dll, or on another occasion mshtml.dll.

I strongly suspect that this latest misbehaviour by IE7 is related to my
ongoing OE6 problem.

And is the fact that the problems only started immediately after the
latest automatic updates by Microsoft, a total coincidence?

Could the OE6 Rules be part of the problem?

I've run out of ideas! What else could be wrong? And how do I fix it?

Have you done a thorough malware check? Checking with one program is
seldom adequate.

Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/...moving_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that
you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and
see what else is being carried along. Don't install any extras you're not
sure of.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Yes, it ***was*** the OE6 filter rules that were causing the OE6 "...need to
close..." messages. With all my rules reactivated the problem reappeared.

Did a thorough review of my 68 rules and by consolidating many of them
reduced the total quantity to less than 40. All seems stable now...and that
includes IE7 also!

Sorry but in the end I didn't attempt to determine which were the culprit
rule (or rules). I got fed-up with the whole situation and concentrated on
getting my OE and IE stable...!

Thanks for all your suggestions. They were a great support in my endeavours!
Regards
Roy



"Roy Hammond" wrote in message
...
Hello

I think I may have solved my problem !

I switched off all my OE rules (68 altogether). After more than 24 hours
and
several downloads of emails, there's been no 'need to close' message.

I've now reactivated half of my rules, and will wait another 24 hours to
see
if things remain stable.

I intend to gradually reintroduce my rules until or unless OE misbehaves
again. Then maybe I'll be able to identify the culprit rule (or rules).

It's also notable that IE7 has remained stable also...

I'll report further as matters progress. Then somebody cleverer than me
could possibly advise what the real problem was and advise how to avoid
anyone else seeing the same problem.

To respond to Frank's point about malware; no, I haven't done an extensive
disinfection. Just used McAfee and Spybot. If things go wrong again, I'll
follow-up on his suggestions. In the meantime I'll proceed along the lines
explained above. (And I'm extremely careful these days about what I
download
and install. 'Been there...done that' !)

Thanks, and regards to all

Roy Hammond





"Frank Saunders, MS-MVP OE/WM" wrote in message
...
"Roy Hammond" wrote in message
...
A new post, hopefully to gain even more attention...! My other post on
the
same topic, is unresolved. To recapitulate...

I have Windows XP2 (completely reinstalled after reformatting last
month),
latest patch level, IE7 for 4 weeks and Outlook Express 6.

Before the latest Microsoft automatic updates earlier this month, the
following problem
did not exist. I was enjoying a completely clean and exemplary system !

In OE6, part way during downloading emails, the "needs to close" message
appears.

I've discovered that the emails continue to fully download if I ignore
the
closedown message (of course I then have to allow the closedown).

The error signature in the closedown message says "AppName: msimn.exe"
and
"ModName: directdb.dll".

No closedown message appears when sending emails, or when sending or
receiving newsgroup messages.

I've successfully compacted all OE6 folders - as recommended by Tom
Koch.

I've done scans for any malware (viruses, spyware, trojans etc.) - none
found.

I've also deactivated the McAfee VirusScan on emails and downloads.

I've reset to another OE identity - as recommended by Tom Koch.

I've defragmented all drives.

I've successfully installed the patch KB918766 - as recommended by PA
Bear.

A new problem - IE7 has today also started to produce the same "need to
close" message. Its error signature says iexplore.exe is in conflict
with
ieframe.dll, or on another occasion mshtml.dll.

I strongly suspect that this latest misbehaviour by IE7 is related to my
ongoing OE6 problem.

And is the fact that the problems only started immediately after the
latest automatic updates by Microsoft, a total coincidence?

Could the OE6 Rules be part of the problem?

I've run out of ideas! What else could be wrong? And how do I fix it?

Have you done a thorough malware check? Checking with one program is
seldom adequate.

Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/...moving_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that
you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and
see what else is being carried along. Don't install any extras you're
not
sure of.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.