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Outlook closes when opening message



 
 
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  #1  
Old March 17th, 2009, 07:14 PM posted to microsoft.public.outlook.installation
Tommy
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Posts: 149
Default Outlook closes when opening message


I have a user who just received Outlook 2007 via SMS push. Now when she
tries to open a message, Outlook closes. Office 2007 is running on Windows
XP, and Outlook mail is on Exchange Server. I have eliminated her mail
profile and cached exchange mode as causes, and a removal and reinstallation
done at the computer has no effect. Outlook runs in safe mode - opens
messages, attachments, no issues.

Has anyone seen this behavior? And if so, can you offer guidance?


  #2  
Old March 18th, 2009, 09:12 PM posted to microsoft.public.outlook.installation
Brian Tillman [MVP - Outlook]
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Posts: 10,888
Default Outlook closes when opening message

"Tommy" wrote in message
...

I have a user who just received Outlook 2007 via SMS push. Now when she
tries to open a message, Outlook closes. Office 2007 is running on Windows
XP, and Outlook mail is on Exchange Server. I have eliminated her mail
profile and cached exchange mode as causes, and a removal and reinstallation
done at the computer has no effect. Outlook runs in safe mode - opens
messages, attachments, no issues.


This is normally an indication that you have an add-in that isn't compatible
with Outlook 2007, but it won't hurt to start with a new mail profile.
--
Brian Tillman [MVP-Outlook]

 




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