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Outlook closes when opening message
I have a user who just received Outlook 2007 via SMS push. Now when she tries to open a message, Outlook closes. Office 2007 is running on Windows XP, and Outlook mail is on Exchange Server. I have eliminated her mail profile and cached exchange mode as causes, and a removal and reinstallation done at the computer has no effect. Outlook runs in safe mode - opens messages, attachments, no issues. Has anyone seen this behavior? And if so, can you offer guidance? |
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Outlook closes when opening message
"Tommy" wrote in message
... I have a user who just received Outlook 2007 via SMS push. Now when she tries to open a message, Outlook closes. Office 2007 is running on Windows XP, and Outlook mail is on Exchange Server. I have eliminated her mail profile and cached exchange mode as causes, and a removal and reinstallation done at the computer has no effect. Outlook runs in safe mode - opens messages, attachments, no issues. This is normally an indication that you have an add-in that isn't compatible with Outlook 2007, but it won't hurt to start with a new mail profile. -- Brian Tillman [MVP-Outlook] |
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