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Can't setup email in Outlook 2007

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Old September 22nd, 2010, 10:46 PM
basils57 basils57 is offline
First recorded activity by OfficeFrustration: Feb 2008
Posts: 21
Default Can't setup email in Outlook 2007

I'm having a problem setting up an email account for a friend and would like some advice:

I have tried to set up a new POP3 mail account on a friend's computer, and can't get it to work. He has just had a new machine (Win7) and is running a new setup of Office 2007. Currently he only uses hotmail as his mail program, but wants to setup a conventional address in Outlook, which until now has not been used.

Having put in all of the new email account info and running a test on the account settings we are getting messages that can't connect to the server. If I put the exact same settings into my 2003 Outlook the test settings work fine and a test message is sent. There is absolutely no difference in settings and he is connected to the internet!

The only thing I have noticed is that in the Test Account settings box the first line (on my machine) is 'Establish Network Connection - Completed', followed by 'Find Outgoing Mail Server - Completed'. On his machine when we run the test setting there is no mention of 'Establish Network Connection', his first line being 'Log onto Mail Outgoing Server - Completed'.

Any suggestions would be really welcome.

Last edited by basils57 : September 22nd, 2010 at 10:57 PM.
Old February 22nd, 2011, 01:36 PM
RichardBoomhowern RichardBoomhowern is offline
First recorded activity by OfficeFrustration: Feb 2011
Location: USA
Posts: 13
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I simply passed this onto a colleague who was doing a little analysis on that

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