dropped connection to the Internet on start up

Outlook is in my start-up folder and is set to 'automatically dial during a background send and receive' so that as soon as I start up my computer, it connects to the Internet, via my Broadband connection, automatically and does a send and receive. The 'hang up when finished with a manual send and receive' box is NOT checked.

When that first send and receive is carried out, on start up, it automatically disconnects from the Internet. It also does the same for scheduled send and receives. However, if I do a manual send and receive (or access the Internet from my browser) it stays connected and subsequent scheduled send and receives do not then result in disconnection.

Can anyone tell me how to stop my initial connection from being dropped?

You must at least provide your Outlook version and the connection type you
designated for your mail accounts as well as how many mail accounts are in
your profile and what type.

--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
Outlook is in my start-up folder and is set to 'automatically dial during
a background send and receive' so that as soon as I start up my computer, it
connects to the Internet, via my Broadband connection, automatically and
does a send and receive. The 'hang up when finished with a manual send and
receive' box is NOT checked.

When that first send and receive is carried out, on start up, it
automatically disconnects from the Internet. It also does the same for
scheduled send and receives. However, if I do a manual send and receive (or
access the Internet from my browser) it stays connected and subsequent
scheduled send and receives do not then result in disconnection.

Can anyone tell me how to stop my initial connection from being dropped?

....and why you have configured Outlook to dial when you have broadband.

--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
Outlook is in my start-up folder and is set to 'automatically dial during
a background send and receive' so that as soon as I start up my computer, it
connects to the Internet, via my Broadband connection, automatically and
does a send and receive. The 'hang up when finished with a manual send and
receive' box is NOT checked.

When that first send and receive is carried out, on start up, it
automatically disconnects from the Internet. It also does the same for
scheduled send and receives. However, if I do a manual send and receive (or
access the Internet from my browser) it stays connected and subsequent
scheduled send and receives do not then result in disconnection.

Can anyone tell me how to stop my initial connection from being dropped?

Thank you for replying.

Sorry, about the lack of inforamtion, but as you can tell, I'm a novice at this.

I'm running Office Professional XP on Windows XP. My account types are POP/SMTP, and there are four accounts. The connection tab on my Internet E-mail settings for the accounts has the 'connect using my phone line' radio button checked, and states 'use the following dial-up networking connection: BT Broadband' On the Options section of the Tools menu, under Mail Setup, it says 'send immediately when connected', 'always use and existing dial-up connection' and 'automatically dial during a background send and receive'

Do you need any additional information? There are so many screens in so many different parts of the system that I get toally confused, and I have only just moved to XP and Broadband.

But if you moved to broadband, why are you using dial up/phone line
settings?
Your connection type should be LAN.
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
news
Thank you for replying.

Sorry, about the lack of inforamtion, but as you can tell, I'm a novice at
this.

I'm running Office Professional XP on Windows XP. My account types are
POP/SMTP, and there are four accounts. The connection tab on my Internet
E-mail settings for the accounts has the 'connect using my phone line' radio
button checked, and states 'use the following dial-up networking connection:
BT Broadband' On the Options section of the Tools menu, under Mail Setup,
it says 'send immediately when connected', 'always use and existing dial-up
connection' and 'automatically dial during a background send and receive'

Do you need any additional information? There are so many screens in so
many different parts of the system that I get toally confused, and I have
only just moved to XP and Broadband.

Probably because I don't know what I am doing!! I thought LAN's were for networked machines. This is just a single pc with 4 profiles and 4 related e-mail accounts.

You can use the LAN setting with any connection type. The LAN setting is
what tells Outlook not to manage the connection and just to use whatever
connection exists.
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
Probably because I don't know what I am doing!! I thought LAN's were for
networked machines. This is just a single pc with 4 profiles and 4 related
e-mail accounts.

OK. I've changed the settings for my account to 'connect using my local area network' and have tried it both with and without the 'connect via modem when Outlook is offline' box checked. Either way, whilst the connection - once established - stays on now (Outlook doesn't seem to give you the option which Explorer gives you of 'connect automatically' to tick), I get an error message - before the connection is in place - saying that my server cannot be found. Once the connection is established, it then goes on to check the other 3 accounts, but not mine. However, I can then do a manual send and receive on my account without problem.

Why does this have to be so complicated?

Could you possibly give me more specific information as to what should be in all the boxes? I know what my server names etc are, and it was all working perfectly before except for the dropping of the connection on automatic send and receives.

Thank you for your help to date.

I can't really help without more information from you.
What type of accounts are these? What type of authentication do they
require? Most ISP's require you to be on their backbone to authenticate to
their server. Therefore, one connection will likely only be able to
authenticate to one mail server. To authenticate to others, you'd need to
switch to their backbone.
--
Russ Valentine
[MVP-Outlook]
"airhead" wrote in message
...
OK. I've changed the settings for my account to 'connect using my local
area network' and have tried it both with and without the 'connect via modem
when Outlook is offline' box checked. Either way, whilst the connection -
once established - stays on now (Outlook doesn't seem to give you the option
which Explorer gives you of 'connect automatically' to tick), I get an error
message - before the connection is in place - saying that my server cannot
be found. Once the connection is established, it then goes on to check the
other 3 accounts, but not mine. However, I can then do a manual send and
receive on my account without problem.

Why does this have to be so complicated?

Could you possibly give me more specific information as to what should be
in all the boxes? I know what my server names etc are, and it was all
working perfectly before except for the dropping of the connection on
automatic send and receives.

Thank you for your help to date.

Sorry, but I give up.

You are asking me questions that I don't understand. I am not a techinical person. I just followed the instructions from BT to install their modem for broadband, and then did my best to fill in all the relevant bits of Outlook to make my new e-mail accounts work - which they did apart from the dropped connection on start-up.

It's obviously not a simple problem/solution. Sorry to have wasted your time.

Thank you.