Cannot open files

A user with Visio 2002 can't open some of his files. He wrote me, "A few
weeks back, I had a new laptop installed with a new image. Ever since then I
have been unable to open certiain Visio diagrams that I myself created on my
old pc that, to my knowledge, had the same version of Visio."

Can anyone recommend anything to help this gentleman? Thank you.

For a start you need to know which diagrams are failing. This sounds like a
common occurence of previously having professional installed and the new
image has the standard version installed.
al
"Brenda from Michigan" wrote
in message ...
A user with Visio 2002 can't open some of his files. He wrote me, "A few
weeks back, I had a new laptop installed with a new image. Ever since
then I
have been unable to open certiain Visio diagrams that I myself created on
my
old pc that, to my knowledge, had the same version of Visio."

Can anyone recommend anything to help this gentleman? Thank you.

The user has now determined that his previous Visio was 2003. It makes sense
that 2002 cannot open his 2003 files. Thank you for your response.

"AlEdlund" wrote:

For a start you need to know which diagrams are failing. This sounds like a
common occurence of previously having professional installed and the new
image has the standard version installed.
al
"Brenda from Michigan" wrote
in message ...
A user with Visio 2002 can't open some of his files. He wrote me, "A few
weeks back, I had a new laptop installed with a new image. Ever since
then I
have been unable to open certiain Visio diagrams that I myself created on
my
old pc that, to my knowledge, had the same version of Visio."

Can anyone recommend anything to help this gentleman? Thank you.