A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » Outlook Express
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Blocked Links IN OE6 Messages



 
 
Thread Tools Display Modes
  #1  
Old May 14th, 2009, 10:22 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
chris
external usenet poster
 
Posts: 2,039
Default Blocked Links IN OE6 Messages

I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse over a
link it says blocked. If I try and click it Internet Explorer hangs and can't
open the web page and I can only close the page using with Control/Alt/Del
and have to wait for about 10 minutes during which time my computer becomes
very unstable. IN IE6 secutity settings the block images and other external
content is not checked. I have set internet zone. If I copy and paste the
link to IE6 then I can get the page. Can anyone tell me how to unblock the
links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris
  #2  
Old May 14th, 2009, 02:44 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 7,956
Default Blocked Links IN OE6 Messages

Start here, but I'm not so sure it isn't your AV program or Malware.

Hyperlinks do not work in Outlook Express or in Word (Revised 29 Apr-09)
http://support.microsoft.com/kb/823301

Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or
IE8] (Revised 29 Apr-09)
http://support.microsoft.com/kb/929867

If still no joy:

Courtesy of MVP Frank Saunders. [RIP]

If nothing happens when you click a link:
Open Windows Explorer, or the Control Panel.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

If all the above is correct, uncheck: Use DDE.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Chris" wrote in message
...
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over a
link it says blocked. If I try and click it Internet Explorer hangs and
can't
open the web page and I can only close the page using with Control/Alt/Del
and have to wait for about 10 minutes during which time my computer
becomes
very unstable. IN IE6 secutity settings the block images and other
external
content is not checked. I have set internet zone. If I copy and paste the
link to IE6 then I can get the page. Can anyone tell me how to unblock the
links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris


  #3  
Old May 14th, 2009, 05:18 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Blocked Links IN OE6 Messages

Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell me
how to unblock the links and make them work again?

I have no idea why this has started happening.

Your advice would be appreciated.

Kind Regards
Chris


  #4  
Old May 15th, 2009, 01:56 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
chris
external usenet poster
 
Posts: 2,039
Default Blocked Links IN OE6 Messages

Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with IE8
recently upgraded and also recently upgraded from Norton System Works 2008 t0
2009. The problem also existed a day or two before I upgraded to IE8 when I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close with
Control/Alt/Del which takes forever and the computer becomes unstable. I can
still successfully copy and paste the link to IE8 and they work fine that way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked fine.
All the Norton settings were set to default. However later that day the links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing showed
up. I will also do a full scan using the microsoft scanner suggested above to
be sure. I did have a problem with Malware in the past which interfered with
OE6 and IE6 so I am not underestimating the danger. I always keep a back up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem, perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris
  #5  
Old May 15th, 2009, 02:48 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 7,956
Default Blocked Links IN OE6 Messages

I would get rid of Norton, (OE never liked it), and see if the problem
persists.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Symantec uninstaller may not finish the job:
http://windowssecrets.com/comp/080207#story1

Try Avast, (Freeware). Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

"Chris" wrote in message
...
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0
2009. The problem also existed a day or two before I upgraded to IE8 when
I
was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine.
All the Norton settings were set to default. However later that day the
links
failed again which is very puzzling. I dont know if the remote access by
Norton stopped another process that was causing the issue? The Norton
settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to
be sure. I did have a problem with Malware in the past which interfered
with
OE6 and IE6 so I am not underestimating the danger. I always keep a back
up
cloned hard drive for emergencies but I hope I will not have to use it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

Thanks for your help and any further suggestions would be appreciated.

Kind Regards
Chris


  #6  
Old May 15th, 2009, 05:22 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Blocked Links IN OE6 Messages

To keep track of things, it helps immensely if you quote all of the previous
message(s) in your replies to the newsgroup. Thank you.

In your first post, you said you were running IE6. Did this problem only
start after you'd installed IE7 or did you upgrade to IE7 (and then IE8) in
hopes of fixing the problem?

Was your NSW 2008 subscription still current when you upgraded to NSW 2009?
Did a Norton or McAfee (free-trial) application come preinstalled on your
computer when you purchased it?

...I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger.


When was this and how did you resolve it?

...I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.


Did you create this backup before or after the (previous) hijackware
infections? Have you used this backup (recently)?


Chris wrote:
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0 2009. The problem also existed a day or two before I upgraded to IE8
when I was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine. All the Norton settings were set to default. However later that day
the links failed again which is very puzzling. I dont know if the remote
access by Norton stopped another process that was causing the issue? The
Norton settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to be sure. I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger. I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

paste
PA Bear [MS MVP] wrote:
Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time
my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell
me
how to unblock the links and make them work again?

I have no idea why this has started happening.


  #7  
Old May 18th, 2009, 01:33 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
chris
external usenet poster
 
Posts: 2,039
Default Blocked Links IN OE6 Messages

Thanks for your reply.

It seems that the problem was caused by Norton System works and has been
cured now by turning off the Internet setting "Intrusion Auto Block".

Problem History:

To answer some points I upgraded to IE8 from IE7 recently as well as to
Norton System Works 2009. I upgraded to IE8 not to solve any problems but
just because it was the latest version. I upgraded to NSW 2009 from 2008
while the subscription was still running on the advice of Norton support
technician to solve a problem with product activation after cloning my system
to a larger HD. I seem to recall the problem of the OE6 links not working
existed before I upgraded to IE8. This issue started to occur in the last few
days so thats why I started to consider all new programmes installed.

In the meantime I followed your advice and did a full mailware scan using
the microsoft programme. Happily, no malware showed up in the scan.

The problem I had with malware over a years ago was for another issue of not
being able to get certain pages in IE6 and also OE6 did not syncronise
properly with my hotmail account and is unrelated to this problem so I am
sorry for causing any confusion. It was solved by following your advice and
removing the malware with the help of an anti malware forum. I think I
originally got the malware by unzipping a zip file on an OE6 message without
thinking.

The back up clone of my HD was fairly recent and was made before the latest
issue started. Generally I back up the clone weekly but as the previous
malware was completely removed I have no reason to suspect any problem from
the previous infection of over a year ago.

To experiment I switched to Firefox and noticed the problem did not occur.
When I switched back to IE8 as the default browser the problem stopped for a
while but then reappeared after rebooting.

By turning Norton anti virus off the problem stopped. When I turned Norton
Anti virus on again the problem seemed to stop but would reappear maybe half
an hour later or upon system reboot. I experimented and found a setting under
Norton internet settings and turned off "intrusion autoblock". According to
Norton, Autoblock automatically blocks all traffic between my computer and an
attacking computer for 30 minutes by default. Turning this option off seems
to have solved the issue. I hope it doesn't come back again.

Thank you all for your help and suggestions with this issue.

Kind Regards
Chris
_______________________________________________

"PA Bear [MS MVP]" wrote:

To keep track of things, it helps immensely if you quote all of the previous
message(s) in your replies to the newsgroup. Thank you.

In your first post, you said you were running IE6. Did this problem only
start after you'd installed IE7 or did you upgrade to IE7 (and then IE8) in
hopes of fixing the problem?

Was your NSW 2008 subscription still current when you upgraded to NSW 2009?
Did a Norton or McAfee (free-trial) application come preinstalled on your
computer when you purchased it?

...I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger.


When was this and how did you resolve it?

...I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.


Did you create this backup before or after the (previous) hijackware
infections? Have you used this backup (recently)?


Chris wrote:
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works 2008
t0 2009. The problem also existed a day or two before I upgraded to IE8
when I was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine. All the Norton settings were set to default. However later that day
the links failed again which is very puzzling. I dont know if the remote
access by Norton stopped another process that was causing the issue? The
Norton settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested above
to be sure. I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger. I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

paste
PA Bear [MS MVP] wrote:
Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time
my
computer becomes very unstable. IN IE6 secutity settings the block images
and other external content is not checked. I have set internet zone. If I
copy and paste the link to IE6 then I can get the page. Can anyone tell
me
how to unblock the links and make them work again?

I have no idea why this has started happening.



  #8  
Old May 18th, 2009, 05:40 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Blocked Links IN OE6 Messages

When upgrading a Norton application or when replacing it with another Norton
application, it's always advisable to (a) uninstall the current application
(including LiveUpdate and any Norton Add-ons), (b) download/run the Norton
Removal Tool [1], (c) reboot, and then (d) install the upgrade/new
application so as to avoid such problems.

When installing an IE upgrade or Windows Service Pack, it's advisable to (a)
disable your anti-virus application, (b) any real-time system protections
afforded by an installed security application, (c) any third-party firewall,
and then (d) enable the Windows Firewall prior to the install.

======
[1]
http://service1.symantec.com/SUPPORT...05033108162039
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Chris wrote:
Thanks for your reply.

It seems that the problem was caused by Norton System works and has been
cured now by turning off the Internet setting "Intrusion Auto Block".

Problem History:

To answer some points I upgraded to IE8 from IE7 recently as well as to
Norton System Works 2009. I upgraded to IE8 not to solve any problems but
just because it was the latest version. I upgraded to NSW 2009 from 2008
while the subscription was still running on the advice of Norton support
technician to solve a problem with product activation after cloning my
system to a larger HD. I seem to recall the problem of the OE6 links not
working existed before I upgraded to IE8. This issue started to occur in
the last few days so thats why I started to consider all new programmes
installed.

In the meantime I followed your advice and did a full mailware scan using
the microsoft programme. Happily, no malware showed up in the scan.

The problem I had with malware over a years ago was for another issue of
not
being able to get certain pages in IE6 and also OE6 did not syncronise
properly with my hotmail account and is unrelated to this problem so I am
sorry for causing any confusion. It was solved by following your advice
and
removing the malware with the help of an anti malware forum. I think I
originally got the malware by unzipping a zip file on an OE6 message
without
thinking.

The back up clone of my HD was fairly recent and was made before the
latest
issue started. Generally I back up the clone weekly but as the previous
malware was completely removed I have no reason to suspect any problem
from
the previous infection of over a year ago.

To experiment I switched to Firefox and noticed the problem did not occur.
When I switched back to IE8 as the default browser the problem stopped for
a
while but then reappeared after rebooting.

By turning Norton anti virus off the problem stopped. When I turned Norton
Anti virus on again the problem seemed to stop but would reappear maybe
half
an hour later or upon system reboot. I experimented and found a setting
under Norton internet settings and turned off "intrusion autoblock".
According to Norton, Autoblock automatically blocks all traffic between my
computer and an attacking computer for 30 minutes by default. Turning this
option off seems to have solved the issue. I hope it doesn't come back
again.

Thank you all for your help and suggestions with this issue.

Kind Regards
Chris
_______________________________________________

"PA Bear [MS MVP]" wrote:

To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.

In your first post, you said you were running IE6. Did this problem only
start after you'd installed IE7 or did you upgrade to IE7 (and then IE8)
in
hopes of fixing the problem?

Was your NSW 2008 subscription still current when you upgraded to NSW
2009?
Did a Norton or McAfee (free-trial) application come preinstalled on your
computer when you purchased it?

...I did have a problem with Malware in the past which interfered
with OE6 and IE6 so I am not underestimating the danger.


When was this and how did you resolve it?

...I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.


Did you create this backup before or after the (previous) hijackware
infections? Have you used this backup (recently)?


Chris wrote:
Thank you Bruce and PA Bear for your suggestions. I am using XP SP3 with
IE8
recently upgraded and also recently upgraded from Norton System Works
2008
t0 2009. The problem also existed a day or two before I upgraded to IE8
when I was still using IE7.

Links still do not work in OE6 but work fine within IE8 and Microsoft
Word.
IE8 is set as the default browser from Control Panel. OE6 is set to
allow
links and images.

Yesterday when I hovered my mouse over a link in OE6 it showed the words
blocked and the rest of the link but today I do not get this warning but
the
links are still blocked. Actually when I click a link IE8 does open with
a
blank page wiith no error message and it just hangs and I have to close
with
Control/Alt/Del which takes forever and the computer becomes unstable. I
can
still successfully copy and paste the link to IE8 and they work fine
that
way.

I have checked:
http://support.microsoft.com/kb/929867
And all the setings seem to be correct.

I can't understand Frank Saunders last line:
If all the above is correct, uncheck: Use DDE.

So is DDA supposed to be checked or unchecked?

Yesterday I contacted Norton Support to see if any Norton settings were
causing the problem and during the support session while the Norton
Technician had remote access to my computer all the links in OE6 worked
fine. All the Norton settings were set to default. However later that
day
the links failed again which is very puzzling. I dont know if the remote
access by Norton stopped another process that was causing the issue? The
Norton settings seem to be the same

I did a quick maleware scan yesterday using Malware Bytes and nothing
showed
up. I will also do a full scan using the microsoft scanner suggested
above
to be sure. I did have a problem with Malware in the past which
interfered
with OE6 and IE6 so I am not underestimating the danger. I always keep a
back up cloned hard drive for emergencies but I hope I will not have to
use
it.

At the moment I suspect a third part process is causing the problem,
perhaps
Norton or something else.

paste
PA Bear [MS MVP] wrote:
Please state your IE version and full Windows version (e.g., WinXP SP3;
Win2K SP4) when posting to this newsgroup.

There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at
Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in
admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Chris wrote:
I always used to be able to click on links in messages displayed in OE6
without any problem. For some reason now when I try and hover my mouse
over
a link it says blocked. If I try and click it Internet Explorer hangs
and
can't open the web page and I can only close the page using with
Control/Alt/Del and have to wait for about 10 minutes during which time
my
computer becomes very unstable. IN IE6 secutity settings the block
images
and other external content is not checked. I have set internet zone. If
I
copy and paste the link to IE6 then I can get the page. Can anyone tell
me
how to unblock the links and make them work again?

I have no idea why this has started happening.


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 11:02 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.